Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Hotel Investor Apps

6
Decent Software
Corporate Accounting from 200 to 499 room Branded Hotels in Redding (United States)
Verified
15 days ago
Products Reviewed
Hotel Accounting Software
What do you like most?
The system is somewhat customizable. Cloud software makes it easily accessible. Relatively easy to use in my opinion, but less adaptable people are definitely struggling.
What do you dislike or think could be improved?
1.) USE ACCOUNTING LANGUAGE! This issue is scattered throughout the whole system with random terminology. example = use credit and debit, NOT receipt and disbursement. 2.) Your sales department's promises of what the system can do is exaggerated. Accountants are using this and we prefer facts over exaggerated false promises. 3.) Technical basic function - Search function = in any of the search functions you need to add find next or find previous. One step further would be to add a find all. This should be a basic function throughout the software. 4.) Technical basic function - Page search in reports = You should be able to input which page on a XX page report you want to skip to. If you are looking at a 30 page report, then you shouldn't have to click next page 14 times to get page 15. This should be a basic function throughout the software. 5.) Accounting specific function = Make processing ACH payments easier with an all in one interface where we don't need to click through about 5 screens per invoice to process one ACH. At the minimum the all in one interface should have a list of all unpaid invoices, option to set the bank account if needed, the transaction date for the transaction, the period post date, and amount to be paid.
3.0
Average
Ease of Use
3.0/5
Customer Support
2.0/5
ROI
3.0/5
Implementation
3.0/5
Jaime G. from Hotel Investor Apps replied
Thank you for such detailed and thoughtful feedback — this is exactly the kind of insight that helps us improve. On terminology: we hear you, and we want to share the reasoning behind it. Terms like "receipts" and "disbursements" are used because HIA serves a wide range of users, not accountants alone, and we've found this language tends to be more broadly understood across roles. That said, we recognize accounting teams have their own expectations, and we'll continue to weigh this feedback as we evolve the system. On the search functions, a couple of quick tips that may help: if you're using Generic Inquiry Search rather than the standard search bars, you can filter to see all matching results at once, which may reduce the need for "find next/previous." For jumping to a specific page in a long report, you can also try typing a keyword (like a line item or section name) into the report's search bar to jump directly to that section — not quite the same as entering a page number, but it may help in the meantime. We also think a direct "jump to page" option is a great suggestion and worth exploring. On ACH processing, we want to make sure you're seeing the full efficiency the system offers. With default settings configured, processing an ACH payment typically takes just two clicks. The extra steps are likely due to a more limited user-role. If this is a regular duty, you may want to reach out to your system admin regarding your access to streamline this process for you. We are continuously enhancing HIA and user feedback like yours helps inform our development roadmap. We will be reaching out separately to address any lingering concerns and to help you make full use of the system. Thanks again for taking the time to share this.

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information