Review of Akia

9
Omnichannel guest messaging with AI — reporting needs work
Rooms Operations from 500+ room Branded Hotels in Mexico City (Mexico)
Verified
6 days ago
Products Reviewed
What do you like most?
An omnichannel platform to communicate with guests through text messaging, including SMS, WhatsApp, and email. It uses AI to respond to guests' common requests and enables collaboration across hotel departments.
What do you dislike or think could be improved?
One area for improvement would be reporting and analytics. More detailed insights, such as message delivery rates, automation effectiveness, guest engagement metrics, and customizable reporting, would help us better measure performance and demonstrate the platform’s business impact.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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