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Review of roommaster

8
Roommaster Anywhere
Reservations Manager from 50-74 room Boutique Hotels in Douglas (United Kingdom)
Verified
9 months ago
Products Reviewed
Hotel Management Software
Booking Engine
Channel Managers
What do you like most?
You can modify some features to your own liking. Easy to learn the system. Good connectivity to external on line channels. Easy to recognize guests data and populate new bookings. Retains credit card details for a few days after the guests have checked out. Easy to change rates. Easy to set up groups and amend groups. Simple to remove rooms from a group booking and allocate as a single entity. Ability to create a colorful chart showing the different status of guests and area from which they arrive.
What do you dislike or think could be improved?
Changing of data between ledger accounts. Support can be a bit erratic, but they always come back with an answer.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
5.0/5
Riya g. from roommaster replied
Thank you for sharing your detailed experience with roommaster. We're delighted you find the system intuitive and flexible. We appreciate your feedback on support responsiveness; as part of our hospitality-built commitment, we enhanced our global support and data management processes to ensure smoother, more reliable service for every hotel partner.

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