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Review of HelloShift

10
- Using HelloShift makes it easier to communicate with via text
Front Desk Agent from 200 to 499 room Boutique Hotels in San Francisco (United States)
Verified
8 years ago
Products Reviewed
Guest Messaging Software
Staff Collaboration Tools
What do you like most?
- Using HelloShift makes it easier to communicate with via text (i.e. letting them know if when their room is ready). Also, with today's technology, it is a great tool for guests to communicate with us! - HelloShift is very easy to use, and it ensures that we get tasks done and that other staff members know what is going on. - I have the mobile app, so if I forget anything on the pass-on, I can always add on HelloShift! (Review updated 12/19/18) Original Review 1/16/18: I like how with HelloShift everything is right in front of you, and it is easy to search for history. HelloShift is very easy to use! With today's social media craze, it is very similar -- so it was quick to learn. I like how everything is right in front of you, and it is easy to search for history.
What do you dislike or think could be improved?
- Would like for the guest replies to appear back on main wall (now you have to navigate onto a different screen - Cannot upload pictures (screen shots) (Review updated 12/19/18) Original Review 1/16/18: When marking tasks done, it would be nice to have the tasks appear on the top/recent instead of by date.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.5/5
ROI
5.0/5
Implementation
5.0/5

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