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Review of NewBook

10
Customer Service Number One
Manager from 50-74 room Other in Alexandra Headland (Australia)
Verified
4 years ago
Products Reviewed
Property Management Systems
What do you like most?
The best customer service in the industry prompt and attentive. I love the upgrade promotions package for extensions a fantastic selling tool indeed Newbook has helped us improve online sales working in with Newbook payments has been a smooth integration and the staff love the usability setting and changing rates has been super easy as well. It has also allowed us to bring the business into Dynamic rates as well since our switch less than twelve months ago.
What do you dislike or think could be improved?
A few tweeks to the upgrade promotions providing more flexibility for some of its functions in how you define who gets the promotion and when is a big one for me. This would make it far more useable as well. A great start with the marketing aspect for the program but would be great to see that all rehashed as well to give us a few more options. Most of all an full integration with the likes of Experience OZ allowing a seemless and live ticketing system driving more bookings and increasing revenue decreasing the load on the office staff.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Gemma T. from NewBook replied
Hi there, Thank you for sharing your experience with NewBook and rating our customer service #1! It's so great to hear that you're boosting revenue with the upgrade promotion and dynamic pricing tools. Thank you for being a valued member of the NewBook family! Kind Regards, The NewBook Team

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