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Review of Lighthouse

1
weird way of customer loyalty
Hotel Owner from 25-49 room City Center Hotels in Amsterdam (Netherlands)
Verified
3 years ago
Products Reviewed
Channel Managers
What do you like most?
The ease of managing different OTAs makes it a lot easier to change prices and conditions, just like with all other Channel Managers
What do you dislike or think could be improved?
Account management team / customer loyalty. Just inform me 2 weeks before the end of the year that the price will go up 42% and if you do not agree with that, saying that I should have canceled 3 months before the end of the year is really not possible!!! Very customer unfriendly and legally not tenable.
0.5
Terrible
Ease of Use
3.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
2.0/5

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