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Review of IQWare

8
Overnight support could use some improvement but overall a great PMS
Front Office Manager from 100 to 199 room City Center Hotels in West Yarmouth (United States)
Verified
9 years ago
Products Reviewed
Hotel Management Software
What do you like most?
The system is a cloud based system which makes it much easier to help my staff from home if there is an issue especially for critical situations that arise as are fairly common with PMSs in my experience. It also has many features built into it including staff task management and checklist tracking in addition to being able to message with guests.
What do you dislike or think could be improved?
Over night customer service tends to not be as good as during the day. I have had to call the 24 hour support and leave a message and never received a call back. They also seem to not know as much about the system as the day crew. I have also found that I knew more about how to fix an issue then the support desk. Overall the System is great.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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