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Review of SALTO Systems

1
Lock Failures
Managing Director from 100 to 199 room Bed & Breakfast & Inns in Laconia (United States)
Verified
5 years ago
Products Reviewed
Hotel Keyless Entry Systems
What do you like most?
Our locks fail all too regularly (probably all our locks have had to be changed over a 4 year period) and we either have guests who can't lock their rooms, or worse still the locks fail with the door locked and we have to break double glazed windows (using ladders outside the building) to break into the rooms. Salto the company isn't interested in helping in any way, whatsoever and simply force us to buy outrageously expensive locking mechanisms from their 3rd part disinterested suppliers
What do you dislike or think could be improved?
Customer service because it doesn't exist at present! Locks which can be opened from the outside if the mechanism fails. Locks with a manual lock on the inside to make guests feel safe when again the mechanism fails. An 'at cost' replacement sales for when new locks are required. Locks where the batteries last for more than a couple of months!!
0.5
Terrible
Ease of Use
0.5/5
Customer Support
0.5/5
ROI
0.5/5
Implementation
0.5/5

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