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Review of Cloudbeds

10
All-in-one that simplifies operations — but Bahasa support and POS integration lag
Co-owner, IT manager from 5 to 9 room Resorts in Waisai (Indonesia)
Verified
2 days ago
Products Reviewed
Channel Managers
Property Management Systems
Hotel Management Software
What do you like most?
For a small property like ours, Cloudbeds is an all-in-one solution, so we don't have to deal with the complexities of managing and integrating multiple platforms. Cloudbeds has enough for us, and what it doesn't have, we don't need. We think Cloudbeds is a critical part of our success and is a lifesaver for us. We were using a different platform before we came to Cloudbeds, and Cloudbeds is much better.
What do you dislike or think could be improved?
We are located in Indonesia. Although Cloudbeds has some support for Bahasa Indonesia, it is limited to the mobile app frontend. The Cloudbeds University (their support portal) and the Cloudbeds web UI (used for admin on the backend) as well as their guest portal, all do not support Bahasa Indonesia. We would like it to, that would help us a lot. Cloudbeds has agreed to put it on their roadmap. True integration between the guest experience messaging module and the POS functionality is missing at the moment, even almost 5 years after purchasing the guest experience app. There is some integration, and it does work, but it could be better.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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