Review of Exely

10
Reliable channel management with outstanding support
General manager from 25-49 room Boutique Hotels in Ijevan (Armenia)
Verified
1 days ago
What do you like most?
What I appreciate most is the excellent combination of a highly functional, reliable, and efficient channel manager with a truly outstanding team of professionals behind it. The system is intuitive, well-designed, and provides all the essential tools we need to manage our hotel’s distribution channels effectively. One of its greatest strengths is the centralized management of bookings across multiple OTAs (Online Travel Agencies). When working with several booking platforms simultaneously, having everything connected in one place makes daily operations significantly easier, more efficient, and more organized. It also helps automate many processes that would otherwise require manual work on individual OTA platforms, saving valuable time and reducing the risk of errors. The system offers convenient and flexible management of room rates, discounts, special offers, and promotional campaigns. It can be adapted to different hotel pricing strategies and revenue management approaches, allowing us to adjust our commercial policies to our specific needs. The ability to manage rates and promotions centrally is particularly valuable when maintaining consistency across multiple distribution channels. Another major advantage is the analytical functionality. Having access to consolidated data and analytics from a single platform is extremely useful for real-time management and informed decision-making. The available insights help us monitor performance, evaluate our distribution channels, and make timely adjustments to our pricing and sales strategies. The ability to access, analyze, and conveniently export data makes the analytical tools even more valuable for our daily operations and business planning. I also appreciate the price comparison functionality, which helps us monitor rates across different booking platforms, identify potential price discrepancies, and maintain greater consistency in our distribution strategy. This is important not only for revenue management but also for avoiding unnecessary confusion or dissatisfaction among guests who compare prices across different channels. The booking engine integrated into our website is another excellent feature. It works seamlessly, efficiently, and reliably, providing a smooth booking experience for our guests while supporting direct reservations. Having an effective direct booking solution alongside centralized OTA management gives us greater control over our distribution strategy and helps us manage our online sales more efficiently. Beyond the technology itself, what truly sets this service apart is the team. Their professionalism, responsiveness, and genuine willingness to help make a real difference in our daily operations. Requests are handled promptly, issues are resolved quickly, and communication is always friendly, constructive, and solution-oriented. What I value especially is that the team is often willing to go beyond their formal responsibilities to assist us with additional questions and challenges. Their support is not limited to technical issues; they are genuinely interested in helping us find practical solutions and make the most of the system. This level of personal attention, initiative, and commitment is rare and deserves special recognition. As a hotel manager, I understand how important reliable technology, accurate data, process automation, and dependable support are to the smooth operation of a hotel. This solution brings these elements together exceptionally well. It helps centralize distribution, simplify daily tasks, improve pricing control, support data-driven decisions, and reduce the manual workload associated with managing multiple sales channels. A fantastic system backed by an equally fantastic team. We are genuinely happy with the service and highly appreciate its functionality, reliability, analytical capabilities, and the human approach the team brings to our everyday work. It is not just a software solution, but a reliable partner that genuinely supports our hotel’s operations and business development.
What do you dislike or think could be improved?
At the moment, I cannot identify any significant drawbacks that need improvement. The system performs its core functions reliably and efficiently, and the integration with our current PMS works very well. I cannot comment on compatibility with other PMS providers based on personal experience, although I understand that the team continues to develop and expand its integration capabilities. One area with further potential for development is payment integration. The system already supports integration with certain banks, and I understand that the team is actively working to expand these partnerships to include more banks. I believe this is a very positive and important step that will make the product even more convenient and beneficial for hotels and their guests. Overall, I would describe these points as opportunities for further development rather than actual shortcomings. From both a technical and operational perspective, the system meets our needs very well and reliably performs its core functions.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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