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Review of Resort Suite

5
It does the job
Front Office Manager from 100 to 199 room Branded Hotels in Chicago (United States)
Verified
8 years ago
Products Reviewed
Hotel Management Software
What do you like most?
They work off of a ticket system for tech support on individual issues. Makes the follow up easier and also has 24 hour support.
What do you dislike or think could be improved?
*ResortSuite tends to let us sell an additional room here and there on sold out nights. It happens about 3 times a year and it is a very frustrating experience and RS has not been able to resolve the issue or explain why this happens. *multiple bedroom suites that can be sold as individual rooms are often a challenge. once you check-in someone in to one of the bedroom, the next reservation that shares one of the bedrooms in the suite shows up as already occupied and cannot be checked-in. Sometimes the room status has to manually changed or sometimes by calling RS.
2.5
Poor
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
3.0/5

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