ResortSuite

2.5 (1 REVIEWS)

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HT Score  
0 out of 100
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Spa Software, Hotel Software, Club Software, and Resort Software

More than 50% of Resort Suite’s reviews come from United States.

What is Resort Suite?

Founded in 2000 | Headquarters in Toronto, Ontario | 28 employees
ResortSuite is a property management system (PMS) designed to enhance the reservation and operational processes of luxury resorts, hotels, boutique hotels, spas, spa chains, and clubs. The platform offers an integrated solution that streamlines various aspects of hospitality management, from booking and lodging to spa and club activities. With its comprehensive suite of tools, ResortSuite allows businesses to manage guest reservations, streamline operations, and improve the overall guest experience. Its modular design ensures flexibility, enabling properties to select features that align best with their unique operational needs, thereby fitting seamlessly into their existing business processes.

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This description was generated by AI which analyzed the following sources to summarize a description of Resort Suite products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Resort Suite

FAQs

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ResortSuite Alternatives

Not sure if Resort Suite is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Q1 '26 Hotel Management Software Survey Insights

Is Resort Suite a good fit for your hotel?

Small
93% (805)
#1 of 34

X Small hotels say that Little Hotelier's Hotel Management Software improves booking management efficiency through integrated channel management and a user-friendly interface. Verified HotelTechReport reviews highlight its ability to reduce overbookings and provide fast customer support, both crucial for small operations.

Mid-sized
88% (240)
#1 of 23

Mid-sized hotels say that Cloudbeds's Hotel Management Software is consistently rated for its intuitive interface, efficient OTA integration, and robust guest management tools, based on verified HotelTechReport reviews. Mid-sized hoteliers appreciate the seamless booking operations and channel management that streamline daily tasks.

Large
88% (53)
#1 of 11

Large hotels say that Cloudbeds’ Hotel Management Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface, comprehensive reservation management, and effective integration with various OTAs. Such features enhance operational efficiency and streamline staff training in Large settings.

Boutique Hotels
90% (557)
#1 of 29

Boutique hotels say that Cloudbeds's Hotel Management Software ranks highly because verified HotelTechReport reviews highlight its intuitive user interface, effective channel management, and efficient customer support. These features support operational streamlining, essential for Boutique properties' unique management needs.

Bed & Breakfast & Inns
98% (300)
#1 of 28

Bed-N-Breakfast hotels say that ThinkReservations's Hotel Management Software excels in user-friendliness and customer support, according to verified HotelTechReport reviews. Important strengths for Bed-N-Breakfasts include its seamless OTA integrations, leading to minimized double bookings, and flexibility for customizing guest communications.

Limited Service & Budget Hotels
90% (382)
#1 of 26

Limited-Service-Budget hotels say that Cloudbeds' Hotel Management Software ranks highly in verified HotelTechReport reviews for its user-friendly interface, seamless integration with OTAs, and efficient management of bookings and reservations. These features help streamline operations and reduce overhead costs in Limited-Service-Budget establishments.

North America
97% (335)
#1 of 21

Hotels in North America say that ThinkReservations stands out for its excellent customer service and intuitive interface, making it a valuable tool for operators of small and medium-sized properties. The system offers seamless integration with online travel agencies (OTAs) and is particularly appreciated for its flexibility and comprehensive feature set, which cater effectively to the diverse needs and preferences of North American hotels, including efficient reservation management, customizable communication with guests, and robust reporting capabilities. Despite its slightly high pricing for add-ons and some areas for improvement in group booking processes, the overall user satisfaction is high due to the system's ease of use and the responsiveness of the support team.

Europe
96% (448)
#1 of 19

Hotels in Europe say that RoomRaccoon's Hotel Management Software provides a comprehensive and intuitive system well-suited for the varied operational needs of the region, from boutique hotels to larger establishments. European hoteliers value the system's clarity, user-friendliness, and automation capabilities for enhancing efficiency and guest focus, though some express a need for improvements in support, faster issue resolution, and enhancements for specific integrations like OTAs. Overall, the software's all-in-one platform is often praised for streamlining tasks, although pricing and customer service can be areas of concern for some users.

Asia Pacific
96% (657)
#1 of 10

Hotels in Asia Pacific say that Little Hotelier's Hotel Management Software is generally user-friendly and beneficial for small and boutique properties, making daily operations smoother by integrating reservations, room management, and channel connections in one platform. However, specific areas such as enhanced customer support with local language options, improved reporting and analytics customization, and more comprehensive payment gateway solutions are crucial for addressing the unique operational needs and cost considerations of the region's diverse hotel landscape.

United States
97% (327)
#1 of 20

Hotels in the United States say that ThinkReservations's Hotel Management Software is particularly beneficial for its ease of use, robust functionality, and exceptional customer support, which are crucial for managing operations in the diverse and fast-paced hospitality industry. They appreciate the software's seamless integration with various OTAs, its intuitive booking engine, and the frequent updates that enhance user experience and operational efficiency. However, some users express a desire for further mobile app capabilities and quicker implementation of user-suggested features, which are essential for maintaining competitive edge and catering to the dynamic operational needs of modern U.S. hotels.

United Kingdom
88% (68)
#3 of 9

Hotels in the United Kingdom say that Little Hotelier's Hotel Management Software is particularly well-suited for smaller properties, with its ease of use and robust customer support being notable highlights. U.K. hoteliers value the software's capability to integrate multiple booking channels smoothly and its effectiveness in increasing direct bookings, which are crucial for reducing commission costs from third-party platforms. However, they express a desire for improved integration across different interface components and enhanced channel management features, reflecting a preference for streamlined operations and better user experience in managing day-to-day hotel operations.

Germany
98% (95)
#1 of 8

Hotels in Germany say that RoomRaccoon’s Hotel Management Software stands out for its user-friendly interface and comprehensive features tailored to meet the dynamic needs of small to medium-sized hotels. The system's simplicity and intuitive design are crucial in a fast-paced environment, ensuring smooth onboarding for new staff and minimizing training time. Additionally, the reliable automation, integrated channel management, and responsive support, including the ability to provide practical, real-time solutions, align well with the German hospitality preference for efficiency and precision in operations, even though some users point out room for improvement in communication and support accessibility.

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Resort Suite Reviews Summary

2.5
Poor
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
3.0/5

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Achievements

Trending Product

This vendor's trending score is rising, ResortSuite is the #38 most trending product in the Hotel Management Software category (out of 85) and the #1160 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Resort Suite’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Resort Suite Pricing

Pricing Available By Request

Resort Suite has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Resort Suite Reviews

Hotelier Rating

Excellent
0
Very Good
0
Average
0
Poor
1
Terrible
0

Property Size

  • Large (1)

Country

  • United States
    United States
    (1)

Region

  • North America
    North America
    (1)
5

It does the job

Front Office Manager from 100 to 199 room Branded Hotel in Chicago (United States)

Verified
8 years ago
They work off of a ticket system for tech support on individual issues. Makes the follow up easier and also has 24 hour support.
Country United States
Front Office Manager
Large Hotel
  • 1

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Expert Q&A and Partner Recommendations

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Resort Suite Integrations

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This integration hasn’t been verified by Resort Suite yet.

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Actabl

This integration hasn’t been verified by Resort Suite yet.

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92% recommended by 1786 hotels

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In-Room Hotel Tablets
Revinate

This integration hasn’t been verified by Resort Suite yet.

Revinate

92% recommended by 288 hotels

Hotel Reservations Software
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Otelier

This integration hasn’t been verified by Resort Suite yet.

Otelier

90% recommended by 102 hotels

Business Intelligence
Infor
Infor

80% recommended by 82 hotels

Revenue Management Systems

Support

Unverified

Resort Suite has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

0/100

Recommended

50%

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