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Review of Experience Hotel

8
Good to have a well designed and easy communication with your guest
Chef de réception from 25-49 room Bed & Breakfast & Inns in Paris (France)
Verified
4 years ago
Products Reviewed
Hotel CRM & Email Marketing
What do you like most?
The design of the emails is very pro, even for a 2-3 star hotel, your commincation looks 5 stars. It is easy to communicate with your guest It is good to monitor their feeling during the stay, so you can adjust before check out
What do you dislike or think could be improved?
The basic package only includes french and english emails, you must pay more for other languages The support is very present at the begining but after few year it gets more difficult to speak to someone. You have to take a appointment online. The check-in app has some beugs
4.0
Very Good
Ease of Use
4.0/5
Customer Support
2.0/5
ROI
3.0/5
Implementation
4.0/5

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