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Review of Crave Interactive

10
Crave's Hotel Guest App Elevates Dining and Guest Experience at Trump International Hotel & Tower Chicago
Sales & Marketing Manager in Training from 200 to 499 room Bed & Breakfast & Inns in Chicago (United States)
Verified
2 years ago
Products Reviewed
Hotel Guest Apps
What do you like most?
At Trump International Hotel & Tower Chicago, we strive to provide our guests with an unforgettable dining and hospitality experience. Crave's Hotel Guest App has transformed how we present our restaurant menus, special offers, and hotel information through a centralized directory. Its intuitive design allows guests to easily explore our offerings and even order in-room dining directly through the app, adding a level of convenience our guests truly appreciate. This tool has enhanced the way we communicate with our guests, ensuring they have all the information they need at their fingertips. It has streamlined service requests, making it easier for staff to respond quickly to guest needs, improving overall efficiency. Guests can also access exclusive deals, browse upcoming events, and customize their stay—all from the comfort of their rooms. Additionally, the app's user friendly interface and accessibility have significantly contributed to elevating the overall guest experience. Highly recommended for any hospitality business looking to improve guest experience, engagement, and operational efficiency overall!
What do you dislike or think could be improved?
We have occasionally encountered issues where it doesn’t always communicate seamlessly with our internal systems for guest requests, such as in-room dining orders. At times, the app has displayed incorrect menu items, leading to confusion for both guests and staff. This has resulted in delays in processing orders and providing the expected level of service. Additionally, there have been instances where order modifications made by guests through the app were not properly reflected on the kitchen’s end, causing further discrepancies in meal preparation and delivery. These technical glitches have sometimes led to frustration among guests, who expect timely and accurate service during their stay.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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