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Review of M3

7
Easy to use and compatible across properties — support needs work
Accounting Manager from 200 to 499 room Bed & Breakfast & Inns in Beaverton (United States)
Verified
5 days ago
Products Reviewed
Hotel Accounting Software
What do you like most?
The Accounting core system is easy to use and M3 accounting core is compatible with all our properties. Thank you.
What do you dislike or think could be improved?
One of the biggest improvements M3 could make is faster response times from technical support. Currently, it can take several days to receive a response, which is frustrating when we're dealing with issues that impact daily accounting and reporting. I also think M3 could provide much better support with the daily mapping process between M3 and the different PMS systems. Right now, we're often left trying to figure out the setup, mapping issues, and troubleshooting on our own. More hands-on assistance, clearer instructions, and better communication between M3 and PMS providers would make a huge difference. It would also be helpful to have more knowledgeable support staff who understand hotel accounting and how issues affect financial reporting, rather than having to go back and forth explaining the same problem. Faster resolutions and better follow-through on open support tickets would greatly improve the overall experience. Another improvement would be better training resources and documentation, especially when it comes to setting up new properties or making changes to existing configurations. We manage multiple properties with different PMS systems, and the process isn't always consistent. Having step-by-step instructions specific to each PMS would save a significant amount of time and help prevent errors. I would also like to see M3 take a more proactive approach when issues are reported. There have been situations where something is not pulling correctly into the financial statements, and we spend hours checking settings, reports, and mappings before reaching out for assistance. When we do contact support, it would be helpful if they could investigate the issue thoroughly rather than having us continue troubleshooting without much direction. Better communication regarding system updates and changes would also be beneficial. If an update could affect reporting, integrations, or existing settings, users should be informed ahead of time. Overall, M3 is an important part of our daily operations, but improvements in customer support, PMS integration assistance, and troubleshooting would make the system much more efficient. As an accounting manager overseeing multiple hotels, I need to be able to rely on accurate reporting and timely support so we can focus on our accounting responsibilities rather than spending unnecessary time resolving system issues.
3.5
Average
Ease of Use
3.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
3.0/5

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