Review of Cloudbeds

9
Great OTA integrations — but onboarding needs more coaching
Owner from 25-49 room Limited Service & Budget Hotels in Sathonay-Camp (France)
Verified
1 days ago
What do you like most?
Many features, like pay by link, electronic pre registration, automatic payments, great interfaces with OTAs such as booking, Expedia. I am still waiting for the new Airbnb integration but the delay is with Airbnb.
What do you dislike or think could be improved?
The guest experience piece needs one click changes for all OTAs, and the onboarding was too short. Better to have 3 sessions: 1 set up, 2 coaching following 3 weeks use, and 3 follow up for optimisation of unused features.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
3.0/5

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