What do you like most?
We are truly satisfied with the choice to use Guestnet and, after using it in our hotel, we can say that there are several features that we particularly appreciate.
One of the things we like the most is definitely the ability to easily publish and update the weekly schedule. It is a very useful tool to communicate to our guests all the activities and appointments organized in the hotel. We also greatly appreciate the possibility to connect Guestnet to the TV, so as to promote events, services, and activities that take place both inside the facility and in our area, Val d’Ega, in a simple and immediate way. This way, we can give greater visibility to the opportunities that the territory offers our guests.
Another feature that is very successful among our guests is definitely the BILL section. Our clients find it very convenient and intuitive and, at the same time, it represents a great advantage for us: check-outs have become much faster and easier to manage. We are convinced that this feature will be very helpful especially during the winter period, when the workflow is particularly intense.
The massage booking request is also very intuitive and allows guests to make requests easily and autonomously, making the process more practical for both them and our team.
Another aspect we definitely want to highlight is the quality of support. Every time we had a question or a need, we always received a response. Even when it was not possible to find an immediate perfect solution to the problem, we always felt listened to and supported. For us, this is a very important value and certainly not an aspect to underestimate.
Overall, we are very satisfied with our choice to use Guestnet. We consider it a useful and concrete tool that is helping us improve communication with our guests and, at the same time, make some daily activities of our hotel more efficient.
We are therefore very happy with the progress made so far and look forward to discovering and using all the possibilities that Guestnet offers us.
What do you dislike or think could be improved?
One aspect that, in my opinion, could be further improved concerns the management of the guest’s bill display, in particular the possibility to hide the stay from the bill.
In our case, working with numerous agencies, we often have to manage reservations where the amount of the stay should not be directly visible to the guest. Currently, to achieve this, I need to remember at the time of booking to create a separate bill (R1) and include the stay amount inside it, so that it is not subsequently shown to the guest.
It would definitely be very useful to have a simpler and more intuitive management of this situation, for example through an option that allows deciding directly which bill items to make visible or not to the guest. This would make the process much more practical, especially for those who work frequently with agencies and different types of reservations.
Another feature I would find interesting, even if I do not consider it strictly necessary, concerns group management. It would be interesting to be able to use Guestnet also for groups without necessarily requiring an email address for each guest or having to split the reservation into ASA.
It could be useful, for example, to think of a simpler and “basic” solution, designed specifically for group bookings: even without the need to show an individual bill, guests could still access Guestnet and use the main features, such as consulting and booking hotel services. In this way, the digital experience could be maintained even for groups, without creating overly complex management at the organizational level.
That said, overall I consider Guestnet a very complete and well-structured application. Compared to other solutions I have used in previous years, such as Carlito, I find that Guestnet offers a wider range of features and greater possibilities for managing communication and services for guests.
The points above are therefore mainly suggestions to make an already very valuable product even more flexible and suitable for the different operational needs of hotels.
