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Review of SiteMinder

10
Mapping and Rates
Revenue & Ecommerce from 200 to 499 room Resorts in Mexico City (Mexico)
Verified
25 days ago
Products Reviewed
Channel Managers
What do you like most?
If you understand my questions in the chat, and the answers with examples help a lot in facilitating the adjustments, I'd appreciate it.
What do you dislike or think could be improved?
They should have more agents; the wait is very long, and it's even worse by phone—it's very slow, and hotels need to move quickly.
5.0
Excellent
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
3.0/5
[email protected] . from SiteMinder replied
Hi Mario, Thank you so much for your feedback! We truly appreciate your recognition of our chat support and the helpful examples provided. I understand your concerns regarding wait times, and we're committed to improving this aspect for a smoother experience. Warm regards, Zidane D Please feel free to reach out if there's anything else we can assist with.

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