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Review of Profitroom

2
Intuitive to use, but support and fixes are a disaster
manager from 75-99 room City Center Hotels in Kolobrzeg (Poland)
Verified
2 days ago
Products Reviewed
Hotel CRM & Email Marketing
Channel Managers
Booking Engine
What do you like most?
Operation is intuitive, though unfortunately, not everything can be entered manually. We also appreciate the number of tutorials and the knowledge base.
What do you dislike or think could be improved?
We used to be really happy with Profitroom’s performance and service. Now, it’s a disaster—I get the impression that their popularity has overwhelmed them. Wait times for staff to take action often exceed a week, even with reminders from us—and this applies to urgent matters like channel manager malfunctions and resulting overbookings! It’s unacceptable. Unfortunately, customer service is often incompetent; we often know better than they do when something has been done incorrectly. We report incorrect mappings three or four times, and despite their "fixes," they are still wrong. Right now, I wouldn't recommend them; there are better software solutions out there. We are seriously considering switching software due to the numerous issues and disastrous service.
1.0
Terrible
Ease of Use
4.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
3.0/5

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