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Review of Yanolja Cloud Solution

8
Very helpful, knowledgeable, and friendly
Front Desk Agent from 50-74 room Bed & Breakfast & Inns in CrescentCity (United States)
Verified
8 months ago
Products Reviewed
Property Management Systems
What do you like most?
Although the system itself is difficult to use and we lack training, it's a relief to be able to call Support and receive useful solutions as well as explanations about the new system we are using. My coworker, however, said that she had to leave a voicemail when she called support and her call was never returned. I have had my calls answered right away each time I've called. Not sure of the hours that support is available.
What do you dislike or think could be improved?
Hours that match our office hours (9:00 am to 10:00 pm PST) would be perfect. If I am only reviewing the support team, that is all. If I'm also reviewing the property management system, there needs to be more in-depth training and then a follow up training as well as a way for us to request that the system be modified so that it can perform the functions we need it to perform.
4.0
Very Good
Ease of Use
1.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
1.0/5

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