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Review of Bookboost

7
Does what it has to do
CityHost from 50-74 room Boutique Hotels in Amsterdam (Netherlands)
Verified
5 months ago
Products Reviewed
Guest Messaging Software
Hotel CRM & Email Marketing
What do you like most?
Having all these messages from our different communication and social channels into one spot is so great and helpful. It saves us so much time. Secondly, Bookboost is super easy to navigate and understand, it doesn't require much explanation. This is especially useful for new onboarding staff. Another great feature is the ability to use our own template answers - it is so easy to add new ones or edit already existing templates. The ability to assign conversations to specific colleagues is not often used in our company, but is very useful when this occurs.
What do you dislike or think could be improved?
The look is a bit outdated, it could be improved. And I miss certain opportunities, such as searching in past messages and blocking certain IDs (based on info such as email address, phone number, IP address). Because occasionally we get spam, not much though, but especially AI spam is hard to repel (they keep on sending messages, even if we stop answering).
3.5
Average
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Ilse K. from Bookboost replied
Thank you for the detailed feedback, it’s great to hear how much time you save by having all channels in one place and how easy Bookboost is for new team members to use. We’re glad templates and conversation assignments is making the daily work a bit easier :) . We really appreciate your input on the UI, search, and spam prevention, and we’ll make sure this is shared with our product team as we continue to improve the product in the new year. Thanks again!

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