Unified Inbox by Bookboost

4.8 (135 REVIEWS)

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HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Tobias, Jorge, Lina + 31 more experts recommend Bookboost AB

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Unified Inbox by Bookboost

Ranked 7 (out of 76) in Guest Messaging Software

One single inbox to manage all your messages from guests.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Bookboost AB’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Bookboost for its ability to centralize multi-channel guest communications, significantly enhancing the guest experience. It enables personalized interactions and automates repetitive tasks, saving time and resources. Bookboost helps hotels increase revenue through targeted upselling and cross-selling. However, some users desire more integrations and advanced analytics to fully leverage guest data, alongside improved multi-language support and mobile app functionalities.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Ruby Hotels, Nobis Hospitality, City Hub & 72 others

Read their reviews

Partners say

Industry experts recommend Bookboost for its highly effective integration of guest communication and marketing tools, utilizing a unique unified inbox and CRM system. This platform excels in providing hoteliers with a comprehensive 360-degree view of guest interactions through multi-channel messaging, enabling seamless communication. Its key standout is the built-in Customer Data Platform (CDP) which automatically personalizes guest journeys, thereby driving guest loyalty and satisfaction. Although some experts mention its complexity in setup, its ability to streamline marketing and operational efficiency makes it a formidable tool in the hospitality tech space.

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Tobias, Jorge, Lina and 28 others

Read their recommendations

What Types of Hotels Bookboost AB is Popular For

Size

4 | X-Small (1-9 room)

12 | Small (10-24 room)

39 | Mid-Sized (25-74 room)

37 | Large (75-199 room)

56 | X-Large (200+ room)

Country

45 | Sweden

29 | Germany

21 | Netherlands

10 | Italy

8 | Switzerland

8 | China

4 | Norway

4 | Czech Republic

4 | Guatemala

3 | Japan

3 | India

2 | Indonesia

2 | Austria

2 | United Kingdom

1 | Mexico

1 | Spain

1 | Finland

1 | Latvia

1 | South Africa

1 | Portugal

1 | Ireland

Type

83 | Branded Hotels

82 | Boutiques

75 | Luxury Hotels

72 | Limited Service & Budget Hotels

68 | City Center Hotels

63 | Bed & Breakfast & Inns

37 | Hostels

37 | Resorts

23 | Airport/Conference Hotels

17 | Extended Stay & Serviced Apartments

8 | Vacation Rentals & Villas

Region

130 | Europe

16 | Asia Pacific

4 | South America

1 | North America

1 | Africa

Category

135 | Guest Messaging Software

91 | Hotel CRM & Email Marketing

What is Bookboost AB?

Founded in 2016 | Headquarters in Sweden | 32 employees
Unified Inbox by Bookboost is a guest messaging and communication management system specifically designed for the hospitality industry. It centralizes multi-channel guest interactions into a single platform, allowing hoteliers to manage communications seamlessly. This tool enhances guest experiences by enabling personalized interactions and automating repetitive tasks, thus saving time and resources. With its integrated CRM and Customer Data Platform (CDP), Bookboost provides a comprehensive view of guest interactions, facilitating targeted upselling and cross-selling. It streamlines marketing and operational efficiency, making it an invaluable tool for hoteliers looking to improve guest satisfaction and loyalty.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Bookboost AB products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Bookboost AB

FAQs

Capabilities

Gather All Messages Into One Platform

Smart Features For Team Collaboration

Capture Your Website Visitors At Any Time

Quick Replies To Save Time & Effort

Let The Chatbot Take Over After Hours

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Task Manager

Staff Collaboration Tools
Guest Journey Platform

INCLUDED

Bookboost AB Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Unified Inbox by Bookboost is the #3 most trending product in the Guest Messaging Software category (out of 76) and the #133 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Bookboost AB Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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11

Success Stories

7

References

15

Featured Customers

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Bookboost AB Reviews

Hotelier Rating

Excellent
124
Very Good
8
Average
2
Poor
1
Terrible
0

Property Size

  • X-Small (4)
  • Small (10)
  • Mid-Sized (30)
  • Large (34)
  • X-Large (52)

Country

  • Sweden
    Sweden
    (41)
  • Germany
    Germany
    (25)
  • Netherlands
    Netherlands
    (20)
  • China
    China
    (8)
  • Italy
    Italy
    (8)
  • Switzerland
    Switzerland
    (7)
  • Guatemala
    Guatemala
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Japan
    Japan
    (3)
  • India
    India
    (3)
  • Norway
    Norway
    (2)
  • Indonesia
    Indonesia
    (2)
  • Mexico
    Mexico
    (1)
  • Spain
    Spain
    (1)
  • Finland
    Finland
    (1)
  • Austria
    Austria
    (1)
  • Latvia
    Latvia
    (1)
  • South Africa
    South Africa
    (1)
  • Portugal
    Portugal
    (1)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (112)
  • Asia Pacific
    Asia Pacific
    (16)
  • South America
    South America
    (4)
  • Africa
    Africa
    (1)
6

Promising features

Reservations Manager from 200 to 499 room Extended Stay & Serviced Apartment in (United Kingdom)

Verified
9 days ago
The possibility of multiple integrations and 1 platform for all kinds of communication with different websites and travel agents online.
Country United Kingdom
Reservations Manager
X-Large Hotel
Martina from Bookboost AB replied
Thank you for your feedback! We really appreciate your time and honesty, and we’ll keep working to improve 😊
10

Recommended way to improve guests' experience and simplify company workflow

Sales & Customer Care Deputy Lover from Hostel in Milan (Italy)

Verified
29 days ago
With Bookboost we improved the communication with the guest through their whole journey, from the questions before arrival to assisting guests during their stay and post-stay. Having all the conversations on the same platform allowed us to make our job more efficient and have more impact on the communication with each guest.
Country Italy
Sales & Customer Care Deputy Lover
Martina from Bookboost AB replied
Thanks a lot for the kind words, we really appreciate it!
10

Great guest journey with Mews Integration

Process Manager from 100 to 199 room Boutique in Berlin (Germany)

Verified
3 months ago
The Multichanel booking confirmations deep linked with Mews in combination with the Unified Inbox and the D3X AI Bot is unique. Great Onboarding support team!!
Country Germany
Process Manager
Large Hotel
Martina from Bookboost AB replied
Thank you so much for your review 🙏 Your feedback means a lot and truly helps us grow!
9

Reliable software & good userface

Hotelmanager from 10 to 24 room Boutique in Berlin (Germany)

Verified
3 months ago
The easyness of the communications with our guests is a strong point that we like a lot. So thanks guys !
Country Germany
Hotelmanager
Small Hotel
Martina from Bookboost AB replied
Thank you so much for the review. It truly means a lot to us! We’re so glad to hear you’re happy 😊
9

Easy to access

Front Office Manager from Boutique in Ericeira (Portugal)

Verified
3 months ago
It is a great help to be able to create broadcast infos, campaigns, last minute information. It is easy to communicate with the guests.
Country Portugal
Front Office Manager
Martina from Bookboost AB replied
Thank you so much for your review. We really appreciate you taking the time to share your feedback! 😊
10

Bookboost: A Key Player in the Hotel Tech Industry

General Manager from 500+ room Boutique in Amsterdam (Netherlands)

Verified
10 months ago
I see Bookboost as a valuable asset in the hospitality tech landscape. Its focus on guest messaging and engagement aligns perfectly with the industry's growing emphasis on personalization and seamless communication. What sets Bookboost apart is its ability to centralize guest interactions across multiple channels, offering hotels a streamli...
Country Netherlands
General Manager
X-Large Hotel
8

Great Multipurpose tool.

Marketing Manager from 25-49 room Boutique in Bryanston (South Africa)

Verified
10 months ago
Integrated communication platform, which makes it easy to see everything that's happening in the business. The Bookboost Team is very reliable and prompt to answering queries.
Country South Africa
Marketing Manager
Mid-Sized Hotel
10

Powerful Guest Management and Communication Tool Innovative Solution for Guest Data and Communication

Operations from 25-49 room Bed & Breakfast & Inn in El Paredon (Guatemala)

Verified
10 months ago
Bookboost is an exceptional platform that seamlessly integrates guest data management, messaging, email marketing, and the entire guest journey into one easy-to-use system. It’s efficient and highly functional, making it a valuable asset for our operations.
Country Guatemala
Operations
Mid-Sized Hotel
10

Powerful Guest Management and Communication Tool

Digital Marketing from 25-49 room Bed & Breakfast & Inn in El Paredon (Guatemala)

Verified
10 months ago
Bookboost provides an all-in one solution for managing guest data, messaging, email campaigns, and the overall guest experience. The platform is user friendly and delivers great results, making it an indispensable tool for our team.
Country Guatemala
Digital Marketing
Mid-Sized Hotel
10

Innovative platform for guest data and guest communication

General Manager from 25-49 room Bed & Breakfast & Inn in El Paredon (Guatemala)

Verified
10 months ago
Bookboost is an innovative feature rich platform that takes care over centralizing our data, guest messaging, email marketing, and guest journey. It's easy to use and effective.
Country Guatemala
General Manager
Mid-Sized Hotel
  • 1
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  • 14

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bookboost takes the pain out of repetitive guest communication. Confirmations, pre-stay reminders, upsells—it all gets automated so hotel teams can focus on guests instead of inbox juggling. The platform also unifies messaging across email, SMS, and chat, meaning every interaction lives in one place (no more chasing threads). Hotels that we know report smoother workflows, happier guests, and even review scores increase. On top of that, Bookboost’s interface is clean and responsive—templates and campaigns are easy to manage—and their support team is quick, helpful, and proactive.

Question:

What differentiates this product or service from the competition?

Answer:

Bookboost shines through its strong integrations and multichannel approach. Booking confirmations flow seamlessly from PMS systems like Mews, connected into a unified inbox and supported by an AI bot—making everyday communication simple and efficient. Hotels also get full visibility of the guest journey, with touchpoints mapped across multiple channels rather than just email. Another highlight is how Bookboost helps recover OTA guest data, turning third-party bookers into direct, loyal guests.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take full advantage of Bookboost’s ability to connect the entire guest journey in one platform. The more you invest in setting up your workflows, templates, and integrations from the start, the more value you’ll unlock — from time savings for your team to stronger guest relationships and loyalty.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 28 recommend
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Are you a consultant or vendor that recommends Bookboost AB? Leave a recommendation

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Support

Verified Support

Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

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