Unified Inbox by Bookboost

4.8 (133 REVIEWS)

HTR Score icon
HT Score  
86 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

James, Tatiana, Hendrik + 31 more experts recommend Bookboost AB

Read Recommendations
Product Banner

Unified Inbox by Bookboost

Ranked 5 (out of 79) in Guest Messaging Software

One single inbox to manage all your messages from guests.

User avatar image User avatar image User avatar image

Bell avatar Bell - AI powered product analyst

I analyzed all of Bookboost AB’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Bookboost for its ability to centralize multi-channel guest communications, significantly enhancing the guest experience. It enables personalized interactions and automates repetitive tasks, saving time and resources. Bookboost helps hotels increase revenue through targeted upselling and cross-selling. However, some users desire more integrations and advanced analytics to fully leverage guest data, alongside improved multi-language support and mobile app functionalities.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Ruby Hotels, Nobis Hospitality, City Hub & 76 others

Read their reviews

Partners say

Industry experts recommend Bookboost for its highly effective integration of guest communication and marketing tools, utilizing a unique unified inbox and CRM system. This platform excels in providing hoteliers with a comprehensive 360-degree view of guest interactions through multi-channel messaging, enabling seamless communication. Its key standout is the built-in Customer Data Platform (CDP) which automatically personalizes guest journeys, thereby driving guest loyalty and satisfaction. Although some experts mention its complexity in setup, its ability to streamline marketing and operational efficiency makes it a formidable tool in the hospitality tech space.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

James, Tatiana, Hendrik and 28 others

Read their recommendations

What Types of Hotels Bookboost AB is Popular For

Size

4 | X-Small (1-9 room)

12 | Small (10-24 room)

42 | Mid-Sized (25-74 room)

39 | Large (75-199 room)

55 | X-Large (200+ room)

Country

46 | Sweden

31 | Germany

21 | Netherlands

10 | Italy

8 | Switzerland

8 | China

4 | Norway

4 | Czech Republic

4 | Guatemala

3 | Japan

3 | India

3 | United Kingdom

2 | Indonesia

2 | Austria

1 | Mexico

1 | Finland

1 | Latvia

1 | South Africa

1 | Portugal

1 | Belgium

Type

85 | Boutiques

82 | Branded Hotels

77 | Luxury Hotels

72 | Limited Service & Budget Hotels

69 | City Center Hotels

66 | Bed & Breakfast & Inns

38 | Hostels

37 | Resorts

25 | Airport/Conference Hotels

17 | Extended Stay & Serviced Apartments

8 | Vacation Rentals & Villas

Region

133 | Europe

16 | Asia Pacific

4 | South America

1 | North America

1 | Africa

Category

133 | Guest Messaging Software

97 | Hotel CRM & Email Marketing

What is Bookboost AB?

Founded in 2016 | Headquarters in Sweden | 32 employees
Unified Inbox by Bookboost is a guest messaging and communication management system specifically designed for the hospitality industry. It centralizes multi-channel guest interactions into a single platform, allowing hoteliers to manage communications seamlessly. This tool enhances guest experiences by enabling personalized interactions and automating repetitive tasks, thus saving time and resources. With its integrated CRM and Customer Data Platform (CDP), Bookboost provides a comprehensive view of guest interactions, facilitating targeted upselling and cross-selling. It streamlines marketing and operational efficiency, making it an invaluable tool for hoteliers looking to improve guest satisfaction and loyalty.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Bookboost AB products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Bookboost AB

FAQs

Capabilities

Gather All Messages Into One Platform

Smart Features For Team Collaboration

Capture Your Website Visitors At Any Time

Quick Replies To Save Time & Effort

Let The Chatbot Take Over After Hours

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Task Manager

Staff Collaboration Tools
Guest Journey Platform

INCLUDED

Bookboost AB Reviews Summary

4.8
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Unified Inbox by Bookboost is the #4 most trending product in the Guest Messaging Software category (out of 79) and the #156 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
86 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Bookboost AB Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bookboost AB Average Bookboost AB

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

14

Success Stories

7

References

15

Featured Customers

More Products by Bookboost AB

https://ucarecdn.com/f7b3fe61-8763-4870-ab43-98683dda8d00/-/crop/1280x799/0,17/-/preview/
https://ucarecdn.com/14bdbdf4-7fe7-483f-b9ab-07b50d9f9c62/-/crop/1280x800/0,22/-/preview/

Bookboost AB Reviews

Hotelier Rating

Excellent
122
Very Good
8
Average
2
Poor
1
Terrible
0

Property Size

  • X-Small (4)
  • Small (9)
  • Mid-Sized (32)
  • Large (35)
  • X-Large (48)

Country

  • Sweden
    Sweden
    (42)
  • Germany
    Germany
    (25)
  • Netherlands
    Netherlands
    (20)
  • Italy
    Italy
    (8)
  • Switzerland
    Switzerland
    (7)
  • China
    China
    (5)
  • Guatemala
    Guatemala
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Japan
    Japan
    (3)
  • India
    India
    (3)
  • Norway
    Norway
    (2)
  • Indonesia
    Indonesia
    (2)
  • Mexico
    Mexico
    (1)
  • Finland
    Finland
    (1)
  • Austria
    Austria
    (1)
  • Latvia
    Latvia
    (1)
  • South Africa
    South Africa
    (1)
  • Portugal
    Portugal
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Belgium
    Belgium
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (113)
  • Asia Pacific
    Asia Pacific
    (13)
  • South America
    South America
    (4)
  • Africa
    Africa
    (1)
9

Simple to use, high ROI and great support.

Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Oslo (Norway)

Verified
6 days ago
Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.
Country Norway
Revenue Manager
X-Large Hotel
Martina from Bookboost AB replied
We couldn’t be happier reading this, thanks so much for your trust 🤗
9

When customer success can't be any better!

Reservations specialist from 200 to 499 room Branded Hotel in Stockholm (Sweden)

Verified
6 days ago
It is a true pleasure to work with a company like Bookboost. They are young, dynamic and fast. They always make you feel important regardless of size and they are reliable and forward thinking. They have truly changed the way we communicate with our customers and since implementing their solution we have both increased revenue and saved costs.
Country Sweden
Reservations specialist
X-Large Hotel
Martina from Bookboost AB replied
Thank you for your kind words! It’s amazing to hear that our product has made a difference in how you connect with your guests and manage communications. We’re continuously working to improve, and feedback like yours keeps us inspired 🤩
10

A game changer to count on!

Reservations Specialist from 200 to 499 room Branded Hotel in Stockholm (Sweden)

Verified
6 days ago
Bookboost is not a product it is a solution. And it is a game changer. With this communication tool you can drive engagement in all phases with your guests and be able to get to know your customer a lot better than before. I just love it!
Country Sweden
Reservations Specialist
X-Large Hotel
Martina from Bookboost AB replied
Thank you for your amazing feedback 😃 It is wonderful to know that our platform helps your team create better guest experiences. Your input inspires us to keep pushing boundaries and improving every release.
10

Bookboost is THE most innovative front runner

Receptionist from 100 to 199 room Boutique in Malmo (Sweden)

Verified
6 days ago
The interface is attractive and user friendly. The team behind is helpful and service minded. I also like the content they share and their willingness to create relevant touch points in the guest journey.
Country Sweden
Receptionist
Large Hotel
8

A useful helped to optimise our guest experience

Host from 100 to 199 room Branded Hotel in Bandung (Indonesia)

Verified
6 days ago
The solution helps me save time with automations while we can improve our overall guest experience and level of service
Country Indonesia
Host
Large Hotel
Martina from Bookboost AB replied
Thanks a lot for your review. It’s great to hear that our product is making a difference in your overall guest experience. We will keep improving 🙏🌟
10

I use the CRM and Inbox

Marketing from 75-99 room Branded Hotel in Hassleholm (Sweden)

Verified
6 days ago
Mostly using the CRM and Inbox I'm a satisfied user for the reason that it provides the opportunity to work more efficiently and to be connected with my guests
Country Sweden
Marketing
Large Hotel
Martina from Bookboost AB replied
Thank you 😊🙌 We’re happy that you’re seeing real value from the platform. Your feedback motivates us to keep improving.
10

A new hospitality platform that works surprisingly well!

Hotel Manager from 75-99 room Branded Hotel in Hassleholm (Sweden)

Verified
6 days ago
I like that the platform uses a lot of drag and drop that makes it easier to use it and I can now constatntly be connected with guests while becoming more efficient. I recommend it.
Country Sweden
Hotel Manager
Large Hotel
Martina from Bookboost AB replied
We’re so happy that you’re satisfied with the product 🤗 Thank you for trusting us and for being part of our growing community.
8

An innovative CRM with Messaging Inbox

Sales Manager from 50-74 room Branded Hotel in Rome (Italy)

Verified
6 days ago
Bookboost helps us to automate communication, having a central guest profile, and provide better customer service with its unified inbox
Country Italy
Sales Manager
Mid-Sized Hotel
Martina from Bookboost AB replied
Thank you for taking the time to share your experience. We are so happy our solution is helping you achieve your goals. We will do our best to keep improving 🙌💪
9

Good CRM and Messaging system

CEO from 50-74 room Branded Hotel in Rome (Italy)

Verified
6 days ago
Bookboost saves us a lot of time. It’s easy to use, easy to schedule. You can automate different workflows that in other ways you would spend more time on. Since we started, our direct bookings have grown by around 55%!
Country Italy
CEO
Mid-Sized Hotel
10

Easy to use platform that makes a big impact

Financial Manager from 50-74 room Branded Hotel in Rome (Italy)

Verified
6 days ago
I like the platform because it has functionality to directly reach the guest and automate that to a large extend while still maintaining a high sense of personalisation. It's also very easy to use.
Country Italy
Financial Manager
Mid-Sized Hotel
Martina from Bookboost AB replied
We’re truly grateful for your feedback. It’s fantastic to know that our platform is helping your business operate more efficiently. We really appreciate your thoughts on analytics, it’s an area we’re actively improving, and you can expect to see some exciting improvements soon 😊
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 14

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bookboost is an extremely versatile platform that enables hotels to expertly manage their guest communication through multiple points of entry. The Bookboost platform is great at enabling hotels to save time, increase guest satisfaction, revenue and improve efficiencies across the business.

Question:

What differentiates this product or service from the competition?

Answer:

As with any product, the dedication and diligence from the team that build and support the platform is what makes the difference between a good platform and a great platform. The Bookboost team work tirelessly towards customer satisfaction through both their services and product development.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

For anyone looking to implement a guest communication application within their hotel business, I'd advice them to work with an open mind with potential providers, and take the free advise that comes from a team that wakes up thinking about improving hotel/guest communication everyday.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 28 recommend
Recommended by
RecommendationAvatar
James Bishop VP Ecosystem & Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tatiana Salla Taylor Sr. Global Marketing Manager @ IDeaS
RecommendationAvatar
Hendrik Niehues Sales & Revenue Manager @ RoomPriceGenie
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Petra Hancz Content and Communications Manager @ Apaleo GmbH
RecommendationAvatar
James Bishop VP Ecosystem & Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tatiana Salla Taylor Sr. Global Marketing Manager @ IDeaS
RecommendationAvatar
Hendrik Niehues Sales & Revenue Manager @ RoomPriceGenie
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Petra Hancz Content and Communications Manager @ Apaleo GmbH
RecommendationAvatar
Henrietta Bellamy Partner Associate @ Mews
RecommendationAvatar
Tobias Roelen-Blasberg Co-Founder @ Mara Solutions
RecommendationAvatar
Jorge Rocha VP of Sales @ UpsellGuru
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Tom Kirkham Program Lead @ SiteMinder
RecommendationAvatar
Jason Noronha CEO @ D3x
RecommendationAvatar
Jasmin Hopf Product Owner @ hotelkit
RecommendationAvatar
Lina Gorga Snr Manager Ecosystem Partnerships @ SiteMinder
RecommendationAvatar
Fabricio Titiro Director of Partnerships @ Oracle Hospitality
RecommendationAvatar
Nikolay Lazarov Integration Manager @ Clock Software
RecommendationAvatar
Paul Griffiths Chief Growth Officer @ GuestRevu
RecommendationAvatar
Gloria Quatela Head of Operations @ Goki
RecommendationAvatar
Nadia Petropoulou Director @ Cloudbeds
RecommendationAvatar
Alexandra Fjällman Marketing Director @ Atomize
RecommendationAvatar
Marius Donhauser CEO & Founder @ hotelkit
RecommendationAvatar
Jonathan Springford Commercial Director @ 4Suites
RecommendationAvatar
Thibault Gence Director of Growth @ Apaleo
RecommendationAvatar
Jorge Rocha Business Development Manager @ OTA Insight
RecommendationAvatar
Kajsa Johansson Global Partner Manager @ Atomize
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
RecommendationAvatar
Ines Santos Global Partnerships @ FLEXIPASS
RecommendationAvatar
Dylan Firn Chief Commercial Officer @ Goki
RecommendationAvatar
Alexander Edström CEO @ Atomize
RecommendationAvatar
Oliver Bermhagen CMO @ Room Republic
RecommendationAvatar
Steve Bliekendaal Business Development Director @ Clock Software
Are you a consultant or vendor that recommends Bookboost AB? Leave a recommendation

News

logo

Bookboost AB

1 day ago

How Nobis provides a 5-star experience in-person and digitally

post image
logo

Bookboost AB

2 weeks ago

The Usual Hotels: How to build connections with guests from day one

post image
logo

Bookboost AB

3 weeks ago

How to balance automation with authenticity in Guest Communication

post image
logo

Bookboost AB

3 weeks ago

CIC Hospitality partners with Bookboost to personalise guest communication and efficiency

post image
logo

Bookboost AB

5 months ago

Bookboost Integrates With TRYBE To Bring Spa, Leisure And Activities Data Into The CRM Ecosystem

post image
logo

Bookboost AB

7 months ago

Bookboost secures 3.6M€ million to accelerate growth and expand Hospitality CRM Capabilities

post image
logo

Bookboost AB

10 months ago

How Kronen Hotels manages guest communications across properties using personalisation

post image
logo

Bookboost AB

11 months ago

How Nook Society uses technology in wellness tourism to cater to the modern traveller

post image
logo

Bookboost AB

1 year ago

How Hiisi Homes & Hotels enhance the guest experience through accurate guest data

post image
logo

Bookboost AB

1 year ago

Bookboost Launches A New AI-Powered Unified Inbox And Email Ticketing System

post image
logo

Bookboost AB

1 year ago

How Yours Truly used automation to grow guest loyalty and save time

post image
logo

Bookboost AB

1 year ago

How YellowSquare designed an effortless guest experience and enhanced internal cooperation

post image
logo

Bookboost AB

1 year ago

How Gambino Hotels streamlined front-desk operations and elevated guest experience

post image
logo

Bookboost AB

2 years ago

How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings

post image
logo

Bookboost AB

2 years ago

How Capsule Hotel increased online check-in rates & automated their guest journey

post image
logo

Bookboost AB

2 years ago

The Real Way to Recover Direct Bookings and Outcompete Others Long-Term

post image
logo

Bookboost AB

2 years ago

Guest Journey Checklist: Everything a Hotelier Needs to Make Guests Happy

post image
logo

Bookboost AB

2 years ago

How to Personalise a Guest Journey for the 2023 Guests

post image
logo

Bookboost AB

2 years ago

7 Mistakes Hoteliers Must Avoid In 2023

post image
logo

Bookboost AB

3 years ago

How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings

post image
logo

Bookboost AB

3 years ago

Northern Lights Village: How to save up to 2 hours of daily tasks using automation

post image
logo

Bookboost AB

3 years ago

How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging

post image

Bookboost AB Integrations

Need better tech connections?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

93% recommended by 2589 hotels

Channel Managers
Cloudbeds

This integration hasn’t been verified by Cloudbeds yet.

Cloudbeds

90% recommended by 1721 hotels

Channel Managers
+2 more
Little Hotelier
Little Hotelier

93% recommended by 1383 hotels

Hotel Management Software
Mews
Mews

92% recommended by 672 hotels

Property Management Systems
Oracle Hospitality
Oracle Hospitality

92% recommended by 611 hotels

Property Management Systems
hotelkit
hotelkit

94% recommended by 599 hotels

Staff Collaboration Tools
+3 more
RoomRaccoon
RoomRaccoon

97% recommended by 564 hotels

Property Management Systems
IDeaS
IDeaS

92% recommended by 532 hotels

Revenue Management Systems
Profitroom

This integration hasn’t been verified by Bookboost AB yet.

Profitroom

94% recommended by 524 hotels


GuestRevu
GuestRevu

95% recommended by 470 hotels

Reputation Management

Support

Verified Support

Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

96%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2025

Get personalized product recommendations

Product recommendations advisor

Ghostel icon

Let´s lookup your hotel information