Unified Inbox by Bookboost

4.9 (106 REVIEWS)

HTR Score icon
HT Score  
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Dylan, Yumiko, Alexander + 17 more experts recommend Bookboost AB

Read Recommendations
Product Banner

Unified Inbox by Bookboost

4.9 (106 REVIEWS)

Ranked 7 (out of 65) in Guest Messaging Software

The only inbox you will ever need

User avatar image User avatar image User avatar image

Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Unified Inbox by Bookboost is the #5 most trending product in the Guest Messaging Software category (out of 65) and the #175 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
84 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Unified Inbox by Bookboost
Founded in 2016 | Headquarters in Sweden | 32 employees
Bookboost’s Unified Inbox is your gateway to streamlined guest interactions and elevated team efficiency. It seamlessly aggregates all customer interactions across channels. You can say goodbye to scattered messages and welcome a unified haven where your team can effortlessly manage and respond to inquiries. With a different inbox for each department and intelligent features to foster cross-departmental communication, your team can reduce response time, increase guest engagement and ensure no guest inquiry goes unnoticed. With Bookboost’s Unified Inbox, you can elevate your guest service, elevate your efficiency, and embrace a future where every interaction is an opportunity.

Capabilities

Gather All Messages Into One Platform

Smart Features For Team Collaboration

Capture Your Website Visitors At Any Time

Quick Replies To Save Time & Effort

Let The Chatbot Take Over After Hours

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Task Manager

Staff Collaboration Tools
Guest Journey Platform

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bookboost AB Average Bookboost AB

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

8

Success Stories

7

References

15

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

6 | Small (10-24 room)

20 | Medium (25-74 room)

22 | Large (75-199 room)

54 | X-Large (200+ room)

Country

50 | Sweden

23 | Germany

10 | Netherlands

8 | China

6 | Switzerland

5 | Italy

3 | Czech Republic

3 | Japan

2 | Norway

1 | India

1 | Mexico

1 | Indonesia

1 | Austria

Type

52 | Branded Hotels

47 | Luxury Hotels

29 | Resorts

24 | Hostels

16 | City Center Hotels

11 | Boutiques

6 | Extended Stay & Serviced Apartments

5 | Limited Service & Budget Hotels

5 | Vacation Rentals & Villas

4 | Airport/Conference Hotels

Region

100 | Europe

13 | Asia Pacific

1 | North America

Category

106 | Guest Messaging Software

58 | Hotel CRM & Email Marketing

More Products by Bookboost AB

https://ucarecdn.com/aeaf2c9d-a33c-4ef0-9ce1-03324f7f2017/-/crop/1224x765/0,2/-/preview/
https://ucarecdn.com/379e044a-f7bc-47d3-81ff-aa704b2dd651/-/crop/1224x765/0,2/-/preview/

Hotelier Rating

Excellent
110
Very Good
5
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (6)
  • Medium (20)
  • Large (22)
  • X-Large (54)

Country

  • Sweden
    Sweden
    (50)
  • Germany
    Germany
    (23)
  • Netherlands
    Netherlands
    (10)
  • China
    China
    (8)
  • Switzerland
    Switzerland
    (6)
  • Italy
    Italy
    (5)
  • Czech Republic
    Czech Republic
    (3)
  • Japan
    Japan
    (3)
  • Norway
    Norway
    (2)
  • India
    India
    (1)
  • Mexico
    Mexico
    (1)
  • Indonesia
    Indonesia
    (1)
  • Austria
    Austria
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (100)
  • Asia Pacific
    Asia Pacific
    (13)
10

Efficient Communication & Many Automations!

Guest Operations from 5 to 9 room Vacation Rentals & Villa in

Verified
2 months ago
Bookboost has transformed our communication with guests at our tiny house rentals. The multi-channel messaging system ensures we're always reachable, which is crucial in providing a personalized guest experience. The interface is intuitive, making it easy to manage bookings and inquiries.
Guest Operations
X-Small Hotel
10

Simply outstanding

MD from 10 to 24 room Boutique in Bad Saarow (Germany)

Verified
2 months ago
Bookboost stands out, due to its unparalleled combination of easy to understand design and efficiency. The humble team around Willem ensures fast responses to our inquiries. For me Bookboost is the ultimate solution for everybody seeking a seamless and customer-centric journey.
Country Germany
MD
Small Hotel
10

Send guests personal messages and improve internal workflows

Hotel Manager from 10 to 24 room City Center Hotel in Luzern (Switzerland)

Verified
2 months ago
That our guest can direct contact us in a short way. And that we can send our guest personal messages. And that we can work much more efficient.
Country Switzerland
Hotel Manager
Small Hotel
10

Bookboost has brought significant value to our hotel.

Business Trainee from 10 to 24 room City Center Hotel in Luzern (Switzerland)

Verified
2 months ago
Bookboost has brought significant value to our hotel. It has prepared our hotel for the guest relationship of the future by building up personalized automated messages for guests. The whole process was smooth, we didn’t need to adapt that much and the change was minor. The tool is easy to use and our colleagues adopt the tool quickly.
Country Switzerland
Business Trainee
Small Hotel
10

Great guest app with numerous features!

Sales Manager from 200 to 499 room Branded Hotel in (Sweden)

Verified
2 months ago
Even if the guest app is not the only feature I use, it really is a standout feature, offering guests an engaging and convenient way to access our services. The opportunity to get in touch with our customers in a different way and propose new upselling opportunities is really amazing.
Country Sweden
Sales Manager
X-Large Hotel
9

Simple to use, high ROI and great support.

Revenue Manager from 200 to 499 room City Center Hotel in (Norway)

Verified
2 months ago
Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.
Country Norway
Revenue Manager
X-Large Hotel
9

When customer success can't be any better!

Reservations specialist from 500+ room Branded Hotel in (Sweden)

Verified
2 months ago
It is a true pleasure to work with a company like Bookboost. They are young, dynamic and fast. They always make you feel important regardless of size and they are reliable and forward thinking. They have truly changed the way we communicate with our customers and since implementing their solution we have both increased revenue and saved costs.
Country Sweden
Reservations specialist
X-Large Hotel
10

A game changer to count on!

Reservations Specialist from 500+ room Branded Hotel in (Sweden)

Verified
2 months ago
Bookboost is not a product it is a solution. And it is a game changer. With this communication tool you can drive engagement in all phases with your guests and be able to get to know your customer a lot better than before. I just love it!
Country Sweden
Reservations Specialist
X-Large Hotel
10

Bookboost is THE most innovative front runner

Receptionist from 75-99 room Branded Hotel in (Sweden)

Verified
2 months ago
The interface is attractive and user friendly. The team behind is helpful and service minded. I also like the content they share and their willingness to create relevant touch points in the guest journey.
Country Sweden
Receptionist
Large Hotel
9

Platform to optimise efficiency and guest experience Game changer for enterprise organizations with complex business needs

Investment Specialist from 500+ room Vacation Rentals & Villa in Den Haag (Netherlands)

Verified
2 months ago
It's great that the platform applies holistically throughout the entire organization. We like working with Bookboost and it's customer success department. They really look after you and help you to progress to your strategic goals.
Country Netherlands
Investment Specialist
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bookboost excels in enhancing guest interactions through its state-of-the-art CRM and Unified Inbox platform. This integration allows for efficient and tailored communication with guests, significantly improving their experience. The product stands out for its seamless automation in guest messaging, which is both visually engaging and practical. It empowers hoteliers with clear insights into guest needs, enabling timely and relevant communication. Furthermore, the platform's ability to automate and streamline marketing campaigns not only elevates guest satisfaction but also drives revenue growth for hotels. By offering a comprehensive view of guest interactions, Bookboost ensures hoteliers can deliver top-tier, personalised service, reinforcing their brand's value in the hospitality industry.

Question:

What differentiates this product or service from the competition?

Answer:

Bookboost's unique selling point lies in its bespoke approach to guest communication, setting it apart from its competitors. Its innovative use of a unified platform that combines CRM capabilities with an intuitive Unified Inbox allows for a more holistic and integrated approach to guest interaction. This synergy not only enhances the efficiency of hotel operations but also allows for a deeper, more meaningful engagement with guests. Unlike other products in the market, Bookboost's emphasis on a visually engaging guest journey, coupled with its ability to seamlessly integrate multiple communication channels like email, WhatsApp, and SMS, ensures a more accessible and diverse communication strategy. This adaptability and focus on a comprehensive guest experience, bolstered by a responsive and client-focused team, positions Bookboost as a forerunner in revolutionising guest communication in the hospitality industry. The platform's ability to tailor services and campaigns to the unique needs of each property demonstrates a level of customisation and understanding of the hospitality sector that is unparalleled, making Bookboost a distinguished choice for hotels aiming to enhance their guest relations and operational efficiency.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

For hoteliers considering Bookboost, my advice is to leverage its automation and personalisation features fully. Identify how these can enhance your guest communications and work with the Bookboost team to tailor the platform to your specific needs. This approach will streamline operations and improve guest satisfaction, setting your hotel apart in the competitive market.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 17 recommend
Recommended by
RecommendationAvatar
Dylan Firn Chief Commercial Officer @ Goki
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Alexander Edström CEO @ Atomize
RecommendationAvatar
Hendrik Niehues Sales & Revenue Manager @ RoomPriceGenie
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Dylan Firn Chief Commercial Officer @ Goki
RecommendationAvatar
Yumiko Pagnoux Partner Associate @ Mews
RecommendationAvatar
Alexander Edström CEO @ Atomize
RecommendationAvatar
Hendrik Niehues Sales & Revenue Manager @ RoomPriceGenie
RecommendationAvatar
Lina Gorga Senior Manager, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Mano Ladhar Global Partner Manager @ IDeaS
RecommendationAvatar
Tatiana Salla Taylor Sr. Global Marketing Manager @ IDeaS
RecommendationAvatar
Kajsa Johansson Global Partner Manager @ Atomize
RecommendationAvatar
James Bishop VP Ecosystem & Strategic Partnerships @ SiteMinder
RecommendationAvatar
Jorge Rocha Business Development Manager @ OTA Insight
RecommendationAvatar
francesco Longo SCSM @ Mews
RecommendationAvatar
Oliver Bermhagen CMO @ Room Republic
RecommendationAvatar
Thibault Gence Director of Growth @ Apaleo
RecommendationAvatar
Jonathan Springford Commercial Director @ 4Suites
RecommendationAvatar
Tom Kirkham Program Lead @ SiteMinder
RecommendationAvatar
Marius Donhauser CEO & Founder @ hotelkit
RecommendationAvatar
Steve Bliekendaal Business Development Director @ Clock Software
RecommendationAvatar
Alexandra Fjällman Marketing Director @ Atomize
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
Are you a consultant or vendor that recommends Bookboost AB? Leave a recommendation

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1857 hotels

Channel Managers
Little Hotelier
Little Hotelier

90% recommended by 870 hotels

Hotel Management Software
hotelkit
hotelkit

95% recommended by 556 hotels

Staff Collaboration Tools
+3 more
RoomRaccoon
RoomRaccoon

97% recommended by 529 hotels

Property Management Systems
Oracle Hospitality
Oracle Hospitality

91% recommended by 508 hotels

Property Management Systems
Profitroom

This integration hasn’t been verified by Bookboost AB yet.

Profitroom

94% recommended by 473 hotels


Mews
Mews

91% recommended by 464 hotels

Property Management Systems
Oaky
Oaky

97% recommended by 314 hotels

Upselling Software
HOTELTIME
HOTELTIME

94% recommended by 295 hotels

Property Management Systems
The Hotels Network
The Hotels Network

95% recommended by 241 hotels

Business Intelligence

Support

Verified Support

Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

98%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .