Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

A System with lot of oppurtunities and a great team!

Hotel Manager from 200 to 499 room City Center Hotel in München (Germany)

Verified

7 days ago

the system where all messages of Whatsapp, B.com etc coming into so the employee can easy answer. ALso the automated campaigns are great!

Share review

Bookboost offers a modern system which I find easy to use while it does what I want it to do.

Digital Marketing Manager from 25-49 room Branded Hotel in Basel (Switzerland)

29 days ago

I like most that Bookboost Hotel CRM and email marketing is easy to use, you can use drag and drop, it's visual, and has high conversions (which you can track through the reporting features). And having the guest messaging and Hotel Guest App to communicate and engage all from one platform makes it a complete solution.

It's a good system with functionality very useful and easy to use bringing great results

Manager from 100 to 199 room Branded Hotel in Kloten (Switzerland)

Overall I like most that Bookboost has found a way to offer relevant and easy to use Hotel CRM and email marketing functioniality. In addition we use guest messaging and Hotel Guest App to communicate, collect data, request and engage. It's a good solution.

Easy to use, highly effective and great ROI

CEO & Co-Owner from 25-49 room Branded Hotel in Basel (Switzerland)

1 months ago

Bookboost is very easy to use, it's intuitive and you get a lot of work done with little time. It's highly effective thanks to it's modern technologies for CRM, guest messaging and Hotel Guest App, and hence generates far above average ROI.

Multi-channel software

GM from 10 to 24 room Luxury Hotel in (Indonesia)

The multi source and multi user possibilities to handle guests messages, custom and automatized messages to be sent to guests.

Great messaging software and CRM

Product manager from 10 to 24 room Extended Stay & Serviced Apartment in (Czech Republic)

2 months ago

Great time saver for the team - thanks to automated campaigns and SMS now it's so easy to communicate with our guests! Detailed analytics, friendly support, easy campaign management and live chat widget for the website.

Excellent Way to Enhance the Guest Experience

Marketing and Sales Manager from 100 to 199 room Vacation Rentals & Villa in Hakuba (Japan)

4 months ago

Our guests can communicate with our reception team via WhatsApp, Facebook Messenger, and most importantly for Japan, Line Messenger. This has allowed our team to build relationships with guests staying across 60 different hotels, chalets, and villas.

Powerful communication tool with many message software

Property Manager from 25-49 room Luxury Hotel in 白馬村 (Japan)

We use Bookboost for communicating with our guest( potential guest, staying guest, and post-staying guest). People find a SMS, Facebook messenger, emails, WhatsApp, and LINE (most of Japanese/Taiwanese people use) to communicate with us and we used to open many tabs to communicate, which was pretty nightmare to listen all different notifica...

Solid platform with a wide variety of features and with a big potential looking at what's about to come

IT from 200 to 499 room Luxury Hotel in (Sweden)

System with a lot of potential and it's working well. It allows you to communicate with each and every guest and helps in optimising operations.

Great platform in many respects providing comprehensive solutions throughout the whole customer journey

Guest Experience from 200 to 499 room Branded Hotel in Hamburg (Germany)

The platform includes a great CRM, which is easy to use and has sufficient depth, while is also has a very good Unified Inbox and functionality through the Guest (web) app.

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Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling