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Unified Inbox by Bookboost
4.8 (134 REVIEWS)
HT Score
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jason, Jasmin, Lina + 28 more experts recommend Bookboost AB
Read RecommendationsUnified Inbox by Bookboost
Ranked 6 (out of 77) in Guest Messaging Software
The only inbox you will ever need
97% recommended by 74 hotels
Ruby Hotels, Nobis Hospitality, City Hub & 71 others
Bell - AI powered product analyst
I analyzed all of Bookboost AB’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Bookboost for its ability to centralize multi-channel guest communications, significantly enhancing the guest experience. It enables personalized interactions and automates repetitive tasks, saving time and resources. Bookboost helps hotels increase revenue through targeted upselling and cross-selling. However, some users desire more integrations and advanced analytics to fully leverage guest data, alongside improved multi-language support and mobile app functionalities.
Ruby Hotels, Nobis Hospitality, City Hub & 71 others
Read their reviewsPartners say
Industry experts recommend Bookboost for its highly effective integration of guest communication and marketing tools, utilizing a unique unified inbox and CRM system. This platform excels in providing hoteliers with a comprehensive 360-degree view of guest interactions through multi-channel messaging, enabling seamless communication. Its key standout is the built-in Customer Data Platform (CDP) which automatically personalizes guest journeys, thereby driving guest loyalty and satisfaction. Although some experts mention its complexity in setup, its ability to streamline marketing and operational efficiency makes it a formidable tool in the hospitality tech space.
Jason, Jasmin, Lina and 26 others
Read their recommendationsWhat Types of Hotels Bookboost AB is Popular For
Size
4 | X-Small (1-9 room)
12 | Small (10-24 room)
38 | Mid-Sized (25-74 room)
39 | Large (75-199 room)
55 | X-Large (200+ room)
Country
45 | Sweden
28 | Germany
21 | Netherlands
10 | Italy
8 | Switzerland
8 | China
4 | Norway
4 | Czech Republic
4 | Guatemala
3 | Japan
3 | India
2 | Indonesia
2 | Austria
1 | Mexico
1 | Spain
1 | Finland
1 | Latvia
1 | South Africa
1 | Portugal
1 | United Kingdom
1 | Ireland
Type
81 | Boutiques
81 | Branded Hotels
72 | Luxury Hotels
71 | Limited Service & Budget Hotels
59 | Bed & Breakfast & Inns
56 | City Center Hotels
37 | Hostels
37 | Resorts
23 | Airport/Conference Hotels
15 | Extended Stay & Serviced Apartments
8 | Vacation Rentals & Villas
Region
128 | Europe
16 | Asia Pacific
4 | South America
1 | North America
1 | Africa
Category
133 | Guest Messaging Software
90 | Hotel CRM & Email Marketing
Didn’t find what you were looking for?
What is Bookboost AB?
Founded in 2016 | Headquarters in Sweden | 32 employees
Unified Inbox by Bookboost is a comprehensive guest messaging platform designed specifically for hoteliers. It effectively consolidates all guest communications from various channels into a single, centralized system. This means that whether guests are reaching out via email, SMS, social media, or other messaging services, all interactions can be managed and responded to through one unified interface.
The platform is invaluable for increasing operational efficiency and elevating guest service. By enabling your team to quickly access and reply to queries from a centralized location, you can significantly reduce response times and ensure no guest inquiry goes unnoticed. This streamlined approach not only boosts guest satisfaction but also offers numerous upselling opportunities, thereby driving additional revenue.
Unified Inbox also supports intelligent cross-departmental communication, allowing different teams to coordinate more effectively. With the ability to assign inboxes to specific departments, your team can focus on their respective tasks while still maintaining a cohesive workflow.
Ultimately, Unified Inbox by Bookboost is a powerful tool that allows hoteliers to deliver personalized guest interactions while automating repetitive tasks, leading to cost savings and enhanced service levels. It’s a key solution for any hospitality business aiming to improve their guest engagement and operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Bookboost AB products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Bookboost AB Reviews Analyzed: 131
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Bookboost AB Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by Bookboost AB
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Bookboost AB's Provided Description:
"Bookboost’s Unified Inbox is your gateway to streamlined guest interactions and elevated team efficiency. It seamlessly aggregates all customer interactions across channels. You can say goodbye to scattered messages and welcome a unified haven where your team can effortlessly manage and respond to inquiries. With a different inbox for each department and intelligent features to foster cross-departmental communication, your team can reduce response time, increase guest engagement and ensure no guest inquiry goes unnoticed. With Bookboost’s Unified Inbox, you can elevate your guest service, elevate your efficiency, and embrace a future where every interaction is an opportunity."
FAQs
Capabilities
Gather All Messages Into One Platform
Gather All Messages Into One Platform
Besides email, you can gather messages from channels such as Messenger and Google Business Messages; and messaging apps like WhatsApp, SMS, Line, Viber, Telegram. In addition, OTA channels such as Booking.com, Expedia. And our team is constantly working on increasing the number of channels.
Smart Features For Team Collaboration
Smart Features For Team Collaboration
Unified Inbox has different collaboration features to enhance cooperation across departments. You can create different inboxes based on your different areas to make sure guests always talk to the right person. You can assign messages to your teammates and create tasks and reminders to keep efficiency at its peak.
Capture Your Website Visitors At Any Time
Capture Your Website Visitors At Any Time
Bookboost Unified Inbox includes a Web Messenger to turn your website visitors into bookings. Every time a visitor arrives on your website, you will give useful information right on time. You will even provide outstanding service after office hours with the chatbot, being available 24/7.
Quick Replies To Save Time & Effort
Quick Replies To Save Time & Effort
You can create as many quick replies as you need, based on your most frequently asked questions. In this way, when a user messages you, you can answer them in less than one minute, keeping them engaged and while they are still interested, increasing the possibilities of a direct booking.
Let The Chatbot Take Over After Hours
Let The Chatbot Take Over After Hours
Don't miss any chance to engage with your guests. If your team is offline, the chatbot can take over, handling any inquiry based on your quick replies and letting guests receive the information they need no matter the day or the time.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Bookboost AB Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Unified Inbox by Bookboost is the #3 most trending product in the Guest Messaging Software category (out of 77) and the #116 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Bookboost AB Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Bookboost AB Case Studies
How Kronen Hotels manages guest communications across properties using personalisation
Stavanger (Norway)
How Nook Society uses technology in wellness tourism to cater to the modern traveller
Oder-Spree (Germany)
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
Helsinki (Finland)
How Yours Truly used automation to grow guest loyalty and save time
Munich (Germany)
How YellowSquare designed an effortless guest experience and enhanced internal cooperation
Rome (Italy)
How Gambino Hotels streamlined front-desk operations and elevated guest experience
Kreisfreie Stadt München (Germany)
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Helsingborg (Sweden)
How Capsule Hotel increased online check-in rates & automated their guest journey
Lucerne (Switzerland)
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Oslo (Norway)
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Inari (Finland)
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
Vienna (Austria)
References
"Now that we send automatic campaigns, guests check-in online, and pay online... This is all done digitally and by the guests themselves. We can connect with them on another base and be more like a host."
Jennifer Seeckt
Sales & Guest Relations @
LINDEMANN'S
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a significant improvement in guest satisfaction. Our average review score has remarkably increased by over 11% in only two months!"
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost has handled 92% repetitive inquiries for us. Now we can focus on increasing direct bookings and cross-sell."
Oskar Peterson
Director of Sales & Revenue @
Grand Hotel Lund
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
William Fosser
Revenue Manager @
Citybox Oslo
"With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two months! It's also a very good tool to upsell through sending SMS. We have used it to successfully upsell parking spaces by 87.5% and increase 10% of late check-out."
Maika Kloos
Operations Manager @
Jorplace Beach Hostel Scheveningen The Hague
"Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in the beginning - entering & learning this progress. That was excellent support! Let's see what 'next level' features will be launched soon."
Jörn Hoppe
General Manager @
Superbude Hamburg St.Pauli
Featured Customers
More Products by Bookboost AB
Hotelier Rating
Looking for specific info?
10
Great guest journey with Mews Integration
Process Manager from 100 to 199 room Boutique in Berlin (Germany)
Verified
1 days ago
The Multichanel booking confirmations deep linked with Mews in combination with the Unified Inbox and the D3X AI Bot is unique. Great Onboarding support team!!
Germany
Germany
Process Manager
Large Hotel
9
Reliable software & good userface
Hotelmanager from 10 to 24 room Boutique in Berlin (Germany)
Verified
7 days ago
The easyness of the communications with our guests is a strong point that we like a lot. So thanks guys !
Germany
Germany
Hotelmanager
Small Hotel
9
Easy to access
Front Office Manager from Boutique in Ericeira (Portugal)
Verified
11 days ago
It is a great help to be able to create broadcast infos, campaigns, last minute information. It is easy to communicate with the guests.
Portugal
Portugal
Front Office Manager
10
Bookboost: A Key Player in the Hotel Tech Industry
General Manager from 500+ room Boutique in Amsterdam (Netherlands)
Verified
7 months ago
I see Bookboost as a valuable asset in the hospitality tech landscape. Its focus on guest messaging and engagement aligns perfectly with the industry's growing emphasis on personalization and seamless communication. What sets Bookboost apart is its ability to centralize guest interactions across multiple channels, offering hotels a streamli...
Netherlands
Netherlands
General Manager
X-Large Hotel
8
Great Multipurpose tool.
Marketing Manager from 25-49 room Boutique in Bryanston (South Africa)
Verified
7 months ago
Integrated communication platform, which makes it easy to see everything that's happening in the business. The Bookboost Team is very reliable and prompt to answering queries.
South Africa
South Africa
Marketing Manager
Mid-Sized Hotel
10
Powerful Guest Management and Communication Tool Innovative Solution for Guest Data and Communication
Operations from 25-49 room Boutique in El Paredon (Guatemala)
Verified
7 months ago
Bookboost is an exceptional platform that seamlessly integrates guest data management, messaging, email marketing, and the entire guest journey into one easy-to-use system. It’s efficient and highly functional, making it a valuable asset for our operations.
Guatemala
Guatemala
Operations
Mid-Sized Hotel
10
Powerful Guest Management and Communication Tool
Digital Marketing from 25-49 room Boutique in El Paredon (Guatemala)
Verified
7 months ago
Bookboost provides an all-in one solution for managing guest data, messaging, email campaigns, and the overall guest experience. The platform is user friendly and delivers great results, making it an indispensable tool for our team.
Guatemala
Guatemala
Digital Marketing
Mid-Sized Hotel
10
Innovative platform for guest data and guest communication
General Manager from 25-49 room Boutique in El Paredon (Guatemala)
Verified
7 months ago
Bookboost is an innovative feature rich platform that takes care over centralizing our data, guest messaging, email marketing, and guest journey. It's easy to use and effective.
Guatemala
Guatemala
General Manager
Mid-Sized Hotel
10
Good platform, easy to use, and generally works very easily
Owner from 25-49 room Boutique in El Paredon (Guatemala)
Verified
7 months ago
I like the platform. It has helped us to automate some guest interactions and I can genuinely improve the guest experience with it. It's also easy to use and has broad variety of features.
Guatemala
Guatemala
Owner
Mid-Sized Hotel
10
Effective platform for guest comms.
Digital Marketing from 100 to 199 room Branded Hotel in Hamburg (Germany)
Verified
7 months ago
The platform helps us to be closely connected with our guests wherever the guest sits in his or her journey. It has plenty of features to automate and personalize the interactions. Overall I'm very happy with the platform.
Germany
Germany
Digital Marketing
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
BookBoost does a great job of centralising guest data from multiple systems and creating a unique customer profile in their CDP that can then be segmented for marketing and guest communication. In addition, it has a wide variety of integrations to numerous software solutions.
Showing all answers to: "What does this product or service do well?"
BookBoost does a great job of centralising guest data from multiple systems and creating a unique customer profile in their CDP that can then be segmented for marketing and guest communication. In addition, it has a wide variety of integrations to numerous software solutions.
Bookboost streamlines guest communication by consolidating messages from multiple channels, such as SMS, Facebook, WhatsApp, and more, into one convenient inbox. Through its integration with hotelkit, guest requests and notifications are seamlessly imported into the hotelkit environment, ensuring quick responses and effective collaboration among team members. The ability to customize recipient settings and define request statuses simplifies operations and enhances guest service.
Bookboost is a comprehensive platform that provides a suite of tools to help hoteliers streamline communication with their guests. It’s an ideal solution for saving time, boosting guest satisfaction, and increasing revenue.
Bookboost is a CRM platform for the hospitality industry, centralizing guest communications from various channels into one Unified Inbox. It helps hotel staff efficiently manage and respond to inquiries.
Key features:
Multi-Channel CRM: Personalized guest communication.
Unified Inbox: Centralized message management.
Guest App: Seamless guest information and check-in/out.
Automation: Saves time with workflows and templates.
Bookboost enhances guest experiences, streamlines operations, and improves efficiency.
Bookboost’s CRM enhances guest engagement by enabling hotels to manage, personalise, and automate guest journeys with integrated data insights and advanced segmentation. With built-in Customer Data Platform (CDP) capabilities, Bookboost’s CRM provides a complete view of each guest’s preferences, enabling targeted marketing campaigns and highly relevant messaging at every touchpoint, from pre-arrival to post-stay. The CRM’s visual journey builder makes it easy for hotels to design, automate, and manage the entire guest journey, increasing both direct bookings and guest loyalty by addressing needs at each stage.
The platform’s intuitive interface allows hotel teams to focus on personalising guest journeys, while automation handles logistics to maximise engagement and efficiency.
Question:
What differentiates this product or service from the competition?
Answer:
BookBoost has a very comprehensive and appealing guest journey offering. Hotels can schedule emails, SMS and Whatsapp messages based on customer segment, room type and many other parameters. This allows for very nuanced personalization of outbound communication.
Showing all answers to: "What differentiates this product or service from the competition?"
BookBoost has a very comprehensive and appealing guest journey offering. Hotels can schedule emails, SMS and Whatsapp messages based on customer segment, room type and many other parameters. This allows for very nuanced personalization of outbound communication.
Bookboost stands out by bundling all digital guest communication channels into a single inbox, enabling your team to handle inquiries efficiently and proactively. Its integration with hotelkit ensures that notifications and requests are delivered to the right recipients, fostering timely responses. With smart automation and enterprise-scale messaging capabilities, Bookboost not only enhances guest satisfaction and NPS but also unlocks new revenue opportunities through proactive and personalized communication.
Their software is highly intuitive and enables hoteliers to easily segment and personalize experiences, using real-time data to foster meaningful interactions. The team is approachable, dedicated to customer satisfaction, and always eager to help.
What sets Bookboost apart is its specialized focus on the hospitality industry, ensuring that every feature is tailored to meet the unique needs of hotels and their guests. Unlike generic CRM platforms, Bookboost offers a Unified Inbox that consolidates all guest communications from various channels into a single, easy-to-manage system, enhancing efficiency and response times.
Additionally, Bookboost’s Guest App provides a seamless experience for guests, offering essential information and simplifying the check-in/check-out process. The platform’s robust automation capabilities streamline operations by reducing manual tasks, allowing hotel staff to focus more on delivering exceptional guest experiences.
Overall, the combination of multi-channel CRM, centralized communication management, and specialized hospitality features makes Bookboost a standout solution in the industry.
Bookboost’s CRM is unique because its Customer Data Platform (CDP) is built into the platform, enabling deep guest insights without the need for additional integrations. This allows hoteliers to effortlessly segment and personalise experiences, leveraging real-time data to create meaningful interactions. Bookboost’s CRM also offers extensive automation, mapping each stage of the guest journey for optimal engagement. This level of personalisation, powered by both the CRM and CDP within one platform, drives higher conversions, loyalty, and satisfaction, making Bookboost a valuable asset in any hotel’s tech stack.
By combining marketing automation with its integrated CDP, Bookboost ensures hotels deliver not only timely messages but also meaningful interactions that build lasting guest relationships.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Most hotels are overly reliant on OTAs to deliver new reservations from existing customers instead of building a guest journey that incentivizes loyalty and direct bookings. BookBoost can definitely help with improving LTV.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Most hotels are overly reliant on OTAs to deliver new reservations from existing customers instead of building a guest journey that incentivizes loyalty and direct bookings. BookBoost can definitely help with improving LTV.
Leverage Bookboost’s integration with hotelkit to centralize and streamline your guest communication process. Train your team to use both platforms effectively, customizing recipient settings in hotelkit and utilizing Bookboost’s automation features for proactive messaging. This will improve your responsiveness, boost guest satisfaction, and create opportunities for additional revenue through targeted upselling and personalized service.
As with any technology, it's important to research your requirements first. If you’re considering implementing a customer experience platform, Bookboost will help you personalize and enhance your guest satisfaction.
My one piece of advice to a hotelier considering Bookboost is to fully leverage the platform's Unified Inbox. This feature centralizes all guest communications from various channels into one easy-to-manage system. By doing so, it dramatically improves response times and efficiency, allowing your staff to provide prompt and personalized service to your guests. Embrace this tool to enhance guest satisfaction and streamline your operations.
Hoteliers should look to Bookboost’s CRM for its ability to personalise and automate guest journeys while centralising all data within a single platform. This not only enhances guest satisfaction but drives higher conversions and revenue growth.
Some key benefits include:
• Integrated Guest Data Platform: Built-in CDP capabilities provide a holistic view of guest preferences, making it easy to deliver personalised messaging.
• Seamless Journey Automation: The visual journey builder allows hoteliers to create and automate touchpoints, from booking to post-stay, ensuring each interaction is relevant.
• Enhanced Engagement and Loyalty: By delivering timely, relevant messaging, hotels can build stronger relationships, resulting in repeat bookings and greater guest loyalty.
In summary, Bookboost’s CRM combines the power of a CDP with advanced marketing automation, making it a central tool for improving both guest experience and hotel performance.
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Verified Support
Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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