Unified Inbox by Bookboost
4.9 (107 REVIEWS)
Ines, Henrietta, James + 20 more experts recommend Bookboost AB
Read RecommendationsRanked 8 (out of 70) in Guest Messaging Software
The only inbox you will ever need
98% recommended by 59 hotels
Ruby Hotels, Nobis Hospitality, City Hub & 56 others
Capabilities
Gather All Messages Into One Platform
Gather All Messages Into One Platform
Besides email, you can gather messages from channels such as Messenger and Google Business Messages; and messaging apps like WhatsApp, SMS, Line, Viber, Telegram. In addition, OTA channels such as Booking.com, Expedia. And our team is constantly working on increasing the number of channels.
Smart Features For Team Collaboration
Smart Features For Team Collaboration
Unified Inbox has different collaboration features to enhance cooperation across departments. You can create different inboxes based on your different areas to make sure guests always talk to the right person. You can assign messages to your teammates and create tasks and reminders to keep efficiency at its peak.
Capture Your Website Visitors At Any Time
Capture Your Website Visitors At Any Time
Bookboost Unified Inbox includes a Web Messenger to turn your website visitors into bookings. Every time a visitor arrives on your website, you will give useful information right on time. You will even provide outstanding service after office hours with the chatbot, being available 24/7.
Quick Replies To Save Time & Effort
Quick Replies To Save Time & Effort
You can create as many quick replies as you need, based on your most frequently asked questions. In this way, when a user messages you, you can answer them in less than one minute, keeping them engaged and while they are still interested, increasing the possibilities of a direct booking.
Let The Chatbot Take Over After Hours
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Available Add-ons & Modules
Recommended by
Achievements
This vendor's trending score is rising, Unified Inbox by Bookboost is the #4 most trending product in the Guest Messaging Software category (out of 70) and the #138 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Bookboost AB Case Studies
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
Helsinki (Finland)
How Yours Truly used automation to grow guest loyalty and save time
Kreisfreie Stadt München (Germany)
How YellowSquare designed an effortless guest experience and enhanced internal cooperation
Rome (Italy)
How Gambino Hotels streamlined front-desk operations and elevated guest experience
Kreisfreie Stadt München (Germany)
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Helsingborg (Sweden)
How Capsule Hotel increased online check-in rates & automated their guest journey
Lucerne (Switzerland)
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Oslo (Norway)
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Saariselka (Finland)
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
Vienna (Austria)
References
"Now that we send automatic campaigns, guests check-in online, and pay online... This is all done digitally and by the guests themselves. We can connect with them on another base and be more like a host."
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
"With Bookboost, we have seen a significant improvement in guest satisfaction. Our average review score has remarkably increased by over 11% in only two months!"
"Bookboost has handled 92% repetitive inquiries for us. Now we can focus on increasing direct bookings and cross-sell."
"Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support. Bookboost reacts fast to requests regarding product features. They value customer feedback and continuously improve their software to become the best guest messaging solution that they want to be."
"With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two months! It's also a very good tool to upsell through sending SMS. We have used it to successfully upsell parking spaces by 87.5% and increase 10% of late check-out."
"Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in the beginning - entering & learning this progress. That was excellent support! Let's see what 'next level' features will be launched soon."
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
7 | Small (10-24 room)
21 | Medium (25-74 room)
42 | Large (75-199 room)
46 | X-Large (200+ room)
Country
43 | Sweden
23 | Germany
9 | Italy
8 | China
6 | Switzerland
3 | Norway
3 | Czech Republic
3 | Japan
3 | Indonesia
1 | India
1 | Mexico
1 | Spain
1 | Finland
1 | Austria
1 | United Kingdom
1 | Ireland
Type
59 | Limited Service & Budget Hotels
58 | Branded Hotels
57 | Luxury Hotels
48 | Bed & Breakfast & Inns
36 | City Center Hotels
35 | Boutiques
33 | Resorts
29 | Hostels
19 | Airport/Conference Hotels
8 | Extended Stay & Serviced Apartments
5 | Vacation Rentals & Villas
Region
92 | Europe
15 | Asia Pacific
1 | North America
Category
107 | Guest Messaging Software
62 | Hotel CRM & Email Marketing
More Products by Bookboost AB
Hotelier Rating
Hoteliers like Bookboost for its transformative impact on guest communication, enabling efficient, personalized interactions via a multi-channel messaging system. They appreciate its role in increasing revenue through upselling opportunities and automating repetitive tasks, thereby improving operational efficiency. Despite some requests for more integrations and enhanced analytics, hoteliers find the system user-friendly and instrumental in elevating the guest experience, leading to significant cost savings and improved service levels.
AI-generated from the text of customer reviews
Looking for specific info?
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
CTO & CMO of Hiisi Homes & Hotels from 10 to 24 room Bed & Breakfast & Inn in Helsinki (Finland)
The app that makes our spark fly!
Co-founder from 100 to 199 room Boutique in Freising (Germany)
Efficient Communication & Many Automations!
Guest Operations from 200 to 499 room Bed & Breakfast & Inn in Amsterdam (The Netherlands)
Simply outstanding
MD from 10 to 24 room Boutique in Fuengirola (Spain)
Simply outstanding
MD from 10 to 24 room Boutique in Fuengirola (Spain)
Send guests personal messages and improve internal workflows
Hotel Manager from 10 to 24 room City Center Hotel in Lucerne (Switzerland)
Bookboost has brought significant value to our hotel.
Business Trainee from 10 to 24 room City Center Hotel in Lucerne (Switzerland)
Great guest app with numerous features!
Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Halmstad (Sweden)
Simple to use, high ROI and great support.
Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Oslo (Norway)
When customer success can't be any better!
Reservations specialist from 200 to 499 room Branded Hotel in Stockholm (Sweden)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Bookboost’s CRM helps hotels engage guests by automating and personalizing their journey. It collects data about guest preferences, allowing hotels to send the right messages at the right time, from before arrival to after check-out. Automation takes care of the details, so the Hotel can focus on providing great service and growing guest satisfaction.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Bookboost stands out from competitors by combining a built-in Customer Data Platform (CDP) with powerful automation, offering deep guest insights and personalized experiences. A major advantage is its seamless integration with FLEXIPASS Digital Keys, simplifying check-ins and enhancing the guest experience. This unified platform helps hotels automate and personalize each touchpoint of the guest journey—from booking to post-stay—driving higher engagement, loyalty, and conversions. By centralizing guest data and interactions in one place, Bookboost empowers hoteliers to build lasting relationships and improve overall hotel performance.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Check how seamless the connection with BookBoost is across your entire tech stack. The technology providers you select for your tech stack should be considered as a whole, and at the same stage in your project management. Most important is how well connected your PMS, Locks, Booking Engine, CRM, Guest Experience platforms, etc... are. Make future-proof choices.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Bookboost AB
3 weeks ago
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
Bookboost AB
1 month ago
Bookboost Launches A New AI-Powered Unified Inbox And Email Ticketing System
Bookboost AB
4 months ago
How Yours Truly used automation to grow guest loyalty and save time
Bookboost AB
10 months ago
How YellowSquare designed an effortless guest experience and enhanced internal cooperation
Bookboost AB
10 months ago
How Gambino Hotels streamlined front-desk operations and elevated guest experience
Bookboost AB
1 year ago
How Room Republic recovers up to 23% of guest details from OTAs and increases direct bookings
Bookboost AB
1 year ago
How Capsule Hotel increased online check-in rates & automated their guest journey
Bookboost AB
1 year ago
The Real Way to Recover Direct Bookings and Outcompete Others Long-Term
Bookboost AB
1 year ago
Guest Journey Checklist: Everything a Hotelier Needs to Make Guests Happy
Bookboost AB
1 year ago
How to Personalise a Guest Journey for the 2023 Guests
Bookboost AB
1 year ago
7 Mistakes Hoteliers Must Avoid In 2023
Bookboost AB
2 years ago
How Citybox Improved Multi-Property Guest Communication While Making 5-Digit Savings
Bookboost AB
2 years ago
Northern Lights Village: How to save up to 2 hours of daily tasks using automation
Bookboost AB
2 years ago
How Ruby Hotels Dramatically Increased Campaign Conversion Through Multi-Channel Messaging
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Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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