Unified Inbox by Bookboost

4.9 (106 REVIEWS)

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HT Score  
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Petra, Dylan, Yumiko + 18 more experts recommend Bookboost AB

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Ranked 7 (out of 66) in Guest Messaging Software

The only inbox you will ever need

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Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Unified Inbox by Bookboost is the #5 most trending product in the Guest Messaging Software category (out of 66) and the #169 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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81 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Unified Inbox by Bookboost
Founded in 2016 | Headquarters in Sweden | 32 employees
Bookboost’s Unified Inbox is your gateway to streamlined guest interactions and elevated team efficiency. It seamlessly aggregates all customer interactions across channels. You can say goodbye to scattered messages and welcome a unified haven where your team can effortlessly manage and respond to inquiries. With a different inbox for each department and intelligent features to foster cross-departmental communication, your team can reduce response time, increase guest engagement and ensure no guest inquiry goes unnoticed. With Bookboost’s Unified Inbox, you can elevate your guest service, elevate your efficiency, and embrace a future where every interaction is an opportunity.

Capabilities

Gather All Messages Into One Platform

Smart Features For Team Collaboration

Capture Your Website Visitors At Any Time

Quick Replies To Save Time & Effort

Let The Chatbot Take Over After Hours

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Task Manager

Staff Collaboration Tools
Guest Journey Platform

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bookboost AB Average Bookboost AB

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9

Success Stories

7

References

15

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

6 | Small (10-24 room)

20 | Medium (25-74 room)

26 | Large (75-199 room)

53 | X-Large (200+ room)

Country

50 | Sweden

24 | Germany

8 | China

6 | Switzerland

5 | Italy

4 | Netherlands

3 | Czech Republic

3 | Japan

2 | Norway

1 | India

1 | Mexico

1 | Indonesia

1 | Austria

Type

52 | Branded Hotels

48 | Luxury Hotels

37 | Limited Service & Budget Hotels

36 | Bed & Breakfast & Inns

30 | Resorts

24 | Hostels

22 | City Center Hotels

17 | Boutiques

7 | Airport/Conference Hotels

6 | Extended Stay & Serviced Apartments

5 | Vacation Rentals & Villas

Region

95 | Europe

13 | Asia Pacific

1 | North America

Category

106 | Guest Messaging Software

59 | Hotel CRM & Email Marketing

More Products by Bookboost AB

https://ucarecdn.com/aeaf2c9d-a33c-4ef0-9ce1-03324f7f2017/-/crop/1224x765/0,2/-/preview/
https://ucarecdn.com/379e044a-f7bc-47d3-81ff-aa704b2dd651/-/crop/1224x765/0,2/-/preview/

Hotelier Rating

Excellent
111
Very Good
5
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (6)
  • Medium (20)
  • Large (26)
  • X-Large (53)

Country

  • Sweden
    Sweden
    (50)
  • Germany
    Germany
    (24)
  • China
    China
    (8)
  • Switzerland
    Switzerland
    (6)
  • Italy
    Italy
    (5)
  • Netherlands
    Netherlands
    (4)
  • Czech Republic
    Czech Republic
    (3)
  • Japan
    Japan
    (3)
  • Norway
    Norway
    (2)
  • India
    India
    (1)
  • Mexico
    Mexico
    (1)
  • Indonesia
    Indonesia
    (1)
  • Austria
    Austria
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (95)
  • Asia Pacific
    Asia Pacific
    (13)

Hoteliers say

NEW AI Review summary

Hoteliers like Bookboost for its transformative impact on guest communication, enabling efficient, personalized interactions via a multi-channel messaging system. They appreciate its role in increasing revenue through upselling opportunities and automating repetitive tasks, thereby improving operational efficiency. Despite some requests for more integrations and enhanced analytics, hoteliers find the system user-friendly and instrumental in elevating the guest experience, leading to significant cost savings and improved service levels.

AI-generated from the text of customer reviews

Support and collaboration
Personalized guest experience
Automations and efficiency
Guest engagement
User-friendly interface
Integrations
Multi-channel messaging
Increased revenue through upselling and cross-selling
Advanced analytics
Cost savings
10

The app that makes our spark fly!

Co-founder from 10 to 24 room Boutique in Freising (Germany)

Verified
2 months ago
We choose bookboost right from the beginning about 2 Yrs ago. The way we could grow together with bookboost has just been outstanding. Not only is the team enormously supportive regarding technical enhancements of the product, but also super openminded to new ideas. A role model when it comes to driving innovation together with users.
Country Germany
Co-founder
Small Hotel
10

Efficient Communication & Many Automations!

Guest Operations from 5 to 9 room Vacation Rentals & Villa in

Verified
7 months ago
Bookboost has transformed our communication with guests at our tiny house rentals. The multi-channel messaging system ensures we're always reachable, which is crucial in providing a personalized guest experience. The interface is intuitive, making it easy to manage bookings and inquiries.
Guest Operations
X-Small Hotel
10

Simply outstanding

MD from 10 to 24 room Boutique in Bad Saarow (Germany)

Verified
7 months ago
Bookboost stands out, due to its unparalleled combination of easy to understand design and efficiency. The humble team around Willem ensures fast responses to our inquiries. For me Bookboost is the ultimate solution for everybody seeking a seamless and customer-centric journey.
Country Germany
MD
Small Hotel
10

Send guests personal messages and improve internal workflows

Hotel Manager from 10 to 24 room City Center Hotel in Luzern (Switzerland)

Verified
7 months ago
That our guest can direct contact us in a short way. And that we can send our guest personal messages. And that we can work much more efficient.
Country Switzerland
Hotel Manager
Small Hotel
10

Bookboost has brought significant value to our hotel.

Business Trainee from 10 to 24 room City Center Hotel in Luzern (Switzerland)

Verified
7 months ago
Bookboost has brought significant value to our hotel. It has prepared our hotel for the guest relationship of the future by building up personalized automated messages for guests. The whole process was smooth, we didn’t need to adapt that much and the change was minor. The tool is easy to use and our colleagues adopt the tool quickly.
Country Switzerland
Business Trainee
Small Hotel
10

Great guest app with numerous features!

Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Halmstad (Sweden)

Verified
7 months ago
Even if the guest app is not the only feature I use, it really is a standout feature, offering guests an engaging and convenient way to access our services. The opportunity to get in touch with our customers in a different way and propose new upselling opportunities is really amazing.
Country Sweden
Sales Manager
X-Large Hotel
9

Simple to use, high ROI and great support.

Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Oslo (Norway)

Verified
7 months ago
Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.
Country Norway
Revenue Manager
X-Large Hotel
9

When customer success can't be any better!

Reservations specialist from 500+ room Branded Hotel in (Sweden)

Verified
7 months ago
It is a true pleasure to work with a company like Bookboost. They are young, dynamic and fast. They always make you feel important regardless of size and they are reliable and forward thinking. They have truly changed the way we communicate with our customers and since implementing their solution we have both increased revenue and saved costs.
Country Sweden
Reservations specialist
X-Large Hotel
10

A game changer to count on!

Reservations Specialist from 500+ room Branded Hotel in (Sweden)

Verified
7 months ago
Bookboost is not a product it is a solution. And it is a game changer. With this communication tool you can drive engagement in all phases with your guests and be able to get to know your customer a lot better than before. I just love it!
Country Sweden
Reservations Specialist
X-Large Hotel
10

Bookboost is THE most innovative front runner

Receptionist from 75-99 room Branded Hotel in (Sweden)

Verified
7 months ago
The interface is attractive and user friendly. The team behind is helpful and service minded. I also like the content they share and their willingness to create relevant touch points in the guest journey.
Country Sweden
Receptionist
Large Hotel
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  • 11

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bookboost provides an integrated suite of tools that are designed to enhance the efficiency and effectiveness of hotel management and marketing. The CRM component of Bookboost allows hoteliers to streamline their guest journeys and marketing campaigns through advanced automation and workflow creation. This tool also aids in the deep analysis of guest data, offering valuable insights that can optimize future interactions and strategies. Additionally, the Unified Inbox consolidates all communication channels into a single platform, significantly reducing response times and improving the quality of customer service provided.

Question:

What differentiates this product or service from the competition?

Answer:

Bookboost's CRM offers a visual representation of the guest journey, making it straightforward and user-friendly for hoteliers to track communications and interactions at each stage. This feature ensures clarity and ease in managing guest relations. Additionally, the CRM supports multiple communication channels including email, WhatsApp, and SMS, allowing for versatile and effective outreach to guests.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Overall, Bookboost's CRM is an advanced, multi-faceted tool that caters to the complex needs of modern hotel operations, promoting efficiency and a personalized guest experience. The offering of Bookboost is geared towards saving time and improving the quality of guest interactions in the hospitality industry.

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Verified Support

Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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