Unified Inbox by Bookboost

Ranked 8 (out of 58) in Guest Messaging Software

Guest Messaging Software

Get a useful overview of all your communications

Ratings Snapshot

Certificate of Excellence
Read 73 reviews
99%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 58 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 33 verified reviews
    98%
  • Hostels 15 verified reviews
    99%
  • Branded Hotels 12 verified reviews
    99%
  • Boutiques 7 verified reviews
    100%
  • City Center Hotels 4 verified reviews
    100%
  • Extended Stay & Serviced Apartments 4 verified reviews
    100%
  • Resorts 3 verified reviews
    100%
  • Vacation Rentals & Villas 3 verified reviews
    100%
  • Limited Service & Budget Hotels 3 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%

Unified Inbox by Bookboost Overview

Unified Inbox by Bookboost Overview

With our Unified Inbox, you can track all your conversations and make sure every guest is taken care of. All the different channels are bundled into one general overview to give you total control over all your messages. You save time and effort by merging all your communication channels into one platform. You create a better guest experience by reducing your response rate and engaging with your gu...

About Bookboost AB View website

Founded in 2016 | Headquarters in Sweden | 10 employees

Bookboost is a customer journey technology platform developed specifically for the hospitality market to improve guest experiences and revenue within hotels, ho...

Product Modules
CRM & Multi-Channel Marketing Hotel CRM & Email Marketing
INCLUDED
Guest Journey Platform
Task Manager Staff Collaboration Tools
INCLUDED
Guest Journey Platform
Digital Reception Hotel Guest Apps
INCLUDED
Guest Journey Platform

Other Products by Bookboost AB

Integrates with

  • Property Management Systems
  • Business Intelligence
  • Marketplaces & Integrators
Browse integrations (37 verified)

What customers love about Unified Inbox by Bookboost

Like 99% recommend

Revenue & Marketing Manager

Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.

Assistent Manager

Great tool for offering extra messaging service on your website! Dashboard is very easy to use and the guys from Bookboost are always available for help and ideas to develop. Also very convenient to connect with PMS an...

E-Commerce Manager

- Bundling of various communcation channels in one platform - Easy handling - Auto communication

Backoffice

That our guest can direct contact us in a short way. And that we can send our guest personal messages.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Bookboost has been able to evolve its offering into a suite of unified and integrated customer-facing products in tune with the ever-changing customer expectations. Their fully-fletched guest journey as well as their complete integration into communication channels are definitely big advantages.

by Thibault Gence (Apaleo) on October 25, 2022

See more answers (7)
Question:

What differentiates this product or service from the competition?

Answer:

What differentiates Bookboost from its competitors is the completeness of its suite to cater to the complete guest journey from the guest booking on brand.com via its chatbot, to checking out via its web application. Also, the fact that Bookboost consolidates all guest data into one platform is a ga...

by Thibault Gence (Apaleo) on October 25, 2022

See more answers (7)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I wouldn't just think about the visible technology that customers see but also the invisible part in the back office. How does Bookboost contribute to making your staff's live easier? What do operational processes look like? etc..

by Thibault Gence (Apaleo) on October 25, 2022

See more answers (7)
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+ 5 recommend
Recommended by Show More (3)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Unified Inbox by Bookboost works?

Clients & references

References & testimonials

Testimonial avatar
Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in ...
Jörn Hoppe General Manager at the Hostel Superbude Hamburg St. Pauli
Testimonial avatar
With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two m...
Maika Kloos Operations Manager at the Jorplace Beach Hostel Scheveningen The Hague

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Sweden
  • Germany
  • Netherlands
  • China
  • Norway
  • Italy
  • India
  • Czech Republic
  • Japan

73 Verified Bookboost AB Reviews

Likelihood to Recommend
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November 25, 2022

Unified Inbox by Bookboost Review: The Bookboost team is very helpful

Front Office from Luxury Hotels in (Sweden)

Recommend 10/10
Full blue star
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What do you like most?

The Bookboost team is very helpful. They listen to our problems and try to find ways to help us solve the problem by using the guest messaging tool.

What do you dislike or think could be improved?

I hope that the support team in Bookboost can keep giving us help when needed.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 25, 2022

Unified Inbox by Bookboost Review: Bookboost Guest Messaging has helped us to improve work performance with th

Reservation from Luxury Hotels in (Sweden)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

Bookboost Guest Messaging has helped us to improve work performance with their advanced technology.

What do you dislike or think could be improved?

I am quite satisfied with Bookboost. Not that much to say regarding improvement.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 25, 2022

Unified Inbox by Bookboost Review: Connection Booster &Pocket Rocket

General Manager from Hostels in Hamburg (Germany)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

We work with Bookboost quite a while now. We startet with the messenger and the chatbot! That worked well already, but the real push came since we have connected the online C/In Invitation with the Bookbo...

What do you dislike or think could be improved?

Please ad more channels like Signal / Threema / Wire / Spike etc.. So every guest could stay in his favorite messenger! Thank you!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

November 24, 2022

Unified Inbox by Bookboost Review: The simple solution for our guest communication

Operations Manager from Boutiques in München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In our opinion, Bookboost is the solution for time-saving and easy guest communication. We now communicate with 95% of our guests via Bookboost and appreciate the high level of personalization despite the...

What do you dislike or think could be improved?

Fortunately, the platform is developing rapidly and we always have the feeling that our suggestions for improvement are taken seriously.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

November 24, 2022

Unified Inbox by Bookboost Review: Best I found

CVO from Hostels in Roma (Italy)

Recommend 10/10
Full blue star
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What do you like most?

The guest messaging connection with all socials platform is great. The CRM displays all the profiles of our customers and you can create automated email and sms crossing database (hostel, bar and events)....

What do you dislike or think could be improved?

They are always improving, the booking .com connection will be a plus once booking gives the possibility. Connection with trustyou could be useful for us

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 18, 2022

Unified Inbox by Bookboost Review: Perfect solution for our needs

General Manager from Boutiques in München (Germany)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

The software is super easy to handle and the team offers a great support. If there is a problem they come up with a fast solution to solve that issue.

What do you dislike or think could be improved?

They are facing constantly problems which have to be solved but due to the fact that this product is quit young this is normal.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Unified Inbox by Bookboost Integrations

View all (37 Bookboost AB Integrations)