Unified Inbox by Bookboost

Ranked 10 (out of 64) in Guest Messaging Software

Guest Messaging Software

Get a useful overview of all your communications

Ratings Snapshot

Certificate of Excellence
Read 75 reviews
98%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 64 in Guest Messaging Software

Ease of Use
4.9/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Luxury Hotels 34 verified reviews
    97%
  • Hostels 16 verified reviews
    98%
  • Branded Hotels 12 verified reviews
    99%
  • Boutiques 9 verified reviews
    97%
  • City Center Hotels 4 verified reviews
    100%
  • Extended Stay & Serviced Apartments 4 verified reviews
    100%
  • Vacation Rentals & Villas 3 verified reviews
    100%
  • Limited Service & Budget Hotels 3 verified reviews
    100%
  • Resorts 3 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%

Unified Inbox by Bookboost Overview

Unified Inbox by Bookboost Overview

With our Unified Inbox, you can track all your conversations and make sure every guest is taken care of. All the different channels are bundled into one general overview to give you total control over all your messages. You save time and effort by merging all your communication channels into one platform. You create a better guest experience by reducing your response rate and engaging with your gu...

About Bookboost AB View website

Founded in 2016 | Headquarters in Sweden | 10 employees

Bookboost is a customer journey technology platform developed specifically for the hospitality market to improve guest experiences and revenue within hotels, ho...

Product Modules
CRM & Multi-Channel Marketing Hotel CRM & Email Marketing
INCLUDED
Guest Journey Platform
Task Manager Staff Collaboration Tools
INCLUDED
Guest Journey Platform
Digital Reception Hotel Guest Apps
INCLUDED
Guest Journey Platform

Other Products by Bookboost AB

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Staff Collaboration Tools
Browse integrations (33 verified)

What customers love about Unified Inbox by Bookboost

Like 98% recommend

Revenue & Marketing Manager

Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.

Assistent Manager

Great tool for offering extra messaging service on your website! Dashboard is very easy to use and the guys from Bookboost are always available for help and ideas to develop. Also very convenient to connect with PMS an...

E-Commerce Manager

- Bundling of various communcation channels in one platform - Easy handling - Auto communication

Backoffice

That our guest can direct contact us in a short way. And that we can send our guest personal messages.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Bookboost are a great solution and truly instrumental for our group’s costumer interaction, frictionless workflow, and guest communication. With one easy to use interface and unique technology solution that combines all customer contact points, helps Bookboost us to stay on top of guest service an...

by Oliver Bermhagen (Room Republic) on November 28, 2022

See more answers (8)
Question:

What differentiates this product or service from the competition?

Answer:

Bookboost offerings and customer support are best-in-class, this cutting edge tech solutions is something we haven’t seen before at similar vendors. Bookboost really excel with its outstanding and service minded people, customer interaction and client on boarding processes tells a lot about the cu...

by Oliver Bermhagen (Room Republic) on November 28, 2022

See more answers (8)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Do not be afraid to ask if there is part of the offerings and tech that you don’t understand or comprehend regarding all of Bookboosts unique solutions, you will be surprised on the high level of competence and truly talented people. Make sure to take on all the different apartments and colleagues...

by Oliver Bermhagen (Room Republic) on November 28, 2022

See more answers (8)
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+ 6 recommend
Recommended by Show More (4)

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Unified Inbox by Bookboost works?

Clients & references

References & testimonials

Testimonial avatar
Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in ...
Jörn Hoppe General Manager at the Hostel Superbude Hamburg St. Pauli
Testimonial avatar
With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two m...
Maika Kloos Operations Manager at the Jorplace Beach Hostel Scheveningen The Hague

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Sweden
  • Germany
  • Netherlands
  • China
  • Italy
  • Norway
  • India
  • Czech Republic
  • Japan

75 Verified Bookboost AB Reviews

Likelihood to Recommend
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December 13, 2022

Unified Inbox by Bookboost Review: Great and very individual campaign management

Revenue Manager from Hostels in Berlin (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

We do like the many settings when to use the campaign as well as the variety of filters of the guests and their reservations. So we can send very individual campaigns to each segment, arrival time, channe...

What do you dislike or think could be improved?

There is always room for improvement, as all hotels work differently and have different needs. Above all, we would like to see simpler and more meaningful reporting. Direct interfaces to the OTAs would al...

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

November 25, 2022

Unified Inbox by Bookboost Review: The Bookboost team is very helpful

Front Office from Luxury Hotels in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Bookboost team is very helpful. They listen to our problems and try to find ways to help us solve the problem by using the guest messaging tool.

What do you dislike or think could be improved?

I hope that the support team in Bookboost can keep giving us help when needed.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 25, 2022

Unified Inbox by Bookboost Review: Bookboost Guest Messaging has helped us to improve work performance with th

Reservation from Luxury Hotels in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Bookboost Guest Messaging has helped us to improve work performance with their advanced technology.

What do you dislike or think could be improved?

I am quite satisfied with Bookboost. Not that much to say regarding improvement.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 25, 2022

Unified Inbox by Bookboost Review: Marketing Services

Marketing Director from Luxury Hotels in Tulum (Mexico)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Service and help, everyone in the team is pro active and ver helpful. The staff is competent and has been leading our team very well in the project.

What do you dislike or think could be improved?

I have to see the system live, but so far N/A, maybe bookboost could include more offerings such as loyalty program

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

November 25, 2022

Unified Inbox by Bookboost Review: Connection Booster &Pocket Rocket

General Manager from Hostels in Hamburg (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We work with Bookboost quite a while now. We startet with the messenger and the chatbot! That worked well already, but the real push came since we have connected the online C/In Invitation with the Bookbo...

What do you dislike or think could be improved?

Please ad more channels like Signal / Threema / Wire / Spike etc.. So every guest could stay in his favorite messenger! Thank you!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

November 24, 2022

Unified Inbox by Bookboost Review: The simple solution for our guest communication

Operations Manager from Boutiques in München (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In our opinion, Bookboost is the solution for time-saving and easy guest communication. We now communicate with 95% of our guests via Bookboost and appreciate the high level of personalization despite the...

What do you dislike or think could be improved?

Fortunately, the platform is developing rapidly and we always have the feeling that our suggestions for improvement are taken seriously.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Resources & reports

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Popular Unified Inbox by Bookboost Integrations

View all (33 Bookboost AB Integrations)