Unified Inbox by Bookboost

Ranked 10 (out of 64) in Guest Messaging Software

Guest Messaging Software

Get a useful overview of all your communications

Ratings Snapshot

Certificate of Excellence

Read 75 reviews

#10 Popularity index

HT SCORE

82 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 64 in Guest Messaging Software

Ease of Use

4.9/5

ROI

4.9/5

Implementation

4.9/5

Customer Support

4.9/5

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Unified Inbox by Bookboost Overview

With our Unified Inbox, you can track all your conversations and make sure every guest is taken care of. All the different channels are bundled into one general overview to give you total control over all your messages. You save time and effort by merging all your communication channels into one platform. You create a better guest experience by reducing your response rate and engaging with your gu...

About Bookboost AB View website

Founded in 2016 | Headquarters in Sweden | 10 employees

Bookboost is a customer journey technology platform developed specifically for the hospitality market to improve guest experiences and revenue within hotels, ho...

Product Modules

CRM & Multi-Channel Marketing Hotel CRM & Email Marketing

INCLUDED

Guest Journey Platform

Task Manager Staff Collaboration Tools

INCLUDED

Guest Journey Platform

Digital Reception Hotel Guest Apps

INCLUDED

Guest Journey Platform

Other Products by Bookboost AB

1/5

Integrates with

Property Management Systems
Marketplaces & Integrators
Staff Collaboration Tools

Browse integrations (33 verified)

What customers love about Unified Inbox by Bookboost

98% recommend

Revenue & Marketing Manager

Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.

Assistent Manager

Great tool for offering extra messaging service on your website! Dashboard is very easy to use and the guys from Bookboost are always available for help and ideas to develop. Also very convenient to connect with PMS an...

E-Commerce Manager

- Bundling of various communcation channels in one platform - Easy handling - Auto communication

Backoffice

That our guest can direct contact us in a short way. And that we can send our guest personal messages.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Bookboost are a great solution and truly instrumental for our group’s costumer interaction, frictionless workflow, and guest communication. With one easy to use interface and unique technology solution that combines all customer contact points, helps Bookboost us to stay on top of guest service an...

by Oliver Bermhagen (Room Republic) on November 28, 2022

See more answers (8)

Showing all answers to: "What does this product or service do well?"

Thibault Gence Director of Growth @ Apaleo

October 25, 2022, Thibault heard from clients about the

Bookboost has been able to evolve its offering into a suite of unified and integrated customer-facing products in tune with the ever-changing customer expectations. Their fully-fletched guest journey as well as their complete integration into communication cha...

Jonathan Springford Commercial Director @ 4Suites

December 13, 2019, Jonathan heard from clients about the

Bookboost empowers guest engagement through personalised messaging. Hotels are provided with the tools to build relationships and send hyper-relevant offers . Bookboost is easy to use and caters to today's consumers.

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom has seen a demo of the

Bookboost Direct Messaging makes it so easy for a hotel to communicate with guests in a seamless and non-invasive manner. Guests can engage with personalised messages and offers from the hotel, building a strong engagement and rapport.

Marius Donhauser CEO & Founder @ hotelkit

December 10, 2019, Marius has seen a demo of the

A driven team with a passion for their work, as well as a smoothly operating system makes Bookboost a great partner for us at hotelkit. The AI-supported chatbot takes away the workload from the hotel staff and enables them to focus on meaningful interactions ...

Steve Bliekendaal Business Development Director @ Clock Software

October 02, 2019, Steve heard from clients about the

Messaging is found everywhere, though rarely when a hotel is involved. Odd if you consider that it does miracles for guest binding and direct (up)selling. Away with the cold & static conversations - in comes the responsiveness that serves the guest properly an...

Alexandra Fjällman Marketing Director @ Atomize

October 02, 2019, Alexandra heard from clients about the

Bookboost helps hotels to increase revenue from guests by using direct messaging and conversation. They directly reach the right guest at the right time through a personalized SMS . Services they offer are; Guest Messaging Tool, Increase guest engagement, Soft...

Ruben Westmeijer Head of Channel Sales @ Mews

November 12, 2019, Ruben heard from clients about the

Bookboost Guest Messaging provides guest messaging solutions for hotels including the Omnichannel Website Chat and Proactive Guest Messaging. These solutions help hotels increase guest satisfaction and revenue by making it easier and more efficient to reach ou...

Ruben Westmeijer Head of Channel Sales @ Mews

November 12, 2019, Ruben heard from clients about the

Question:

What differentiates this product or service from the competition?

Answer:

Bookboost offerings and customer support are best-in-class, this cutting edge tech solutions is something we haven’t seen before at similar vendors. Bookboost really excel with its outstanding and service minded people, customer interaction and client on boarding processes tells a lot about the cu...

by Oliver Bermhagen (Room Republic) on November 28, 2022

See more answers (8)

Showing all answers to: "What differentiates this product or service from the competition?"

Thibault Gence Director of Growth @ Apaleo

October 25, 2022, Thibault heard from clients about the

What differentiates Bookboost from its competitors is the completeness of its suite to cater to the complete guest journey from the guest booking on brand.com via its chatbot, to checking out via its web application. Also, the fact that Bookboost consolidates ...

Jonathan Springford Commercial Director @ 4Suites

December 13, 2019, Jonathan heard from clients about the

Bookboost send's the right message, to the right guest at the right time. By being so precise, guests can be engaged throughout all phases of the guest journey. It's easy to install, use and will make your hotel operations more efficient.

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom has seen a demo of the

Not only does Bookboost operate during a guests stay, they also create engagement opportunities before and after the reservation. Positive interactions also lead to enhanced upsell conversion, which the Bookboost platform also facilitates.

Marius Donhauser CEO & Founder @ hotelkit

December 10, 2019, Marius has seen a demo of the

Bookboost Guest Messaging is an effective, AI-supported tool for hotels to communicate with their guests. With Bookboost, the guest experience can be enhanced through quick replies and direct bookings will be increased.

Steve Bliekendaal Business Development Director @ Clock Software

October 02, 2019, Steve heard from clients about the

A high octane team that understands that these processes need to be part of the hotel's greater software picture. They have every individual client's best interests and custom requirements at heart, looking after this indispensable part of the guest experience...

Alexandra Fjällman Marketing Director @ Atomize

October 02, 2019, Alexandra heard from clients about the

Very easy to integrate and start using. A solid proven track record on upselling and revenue increase per guest.

Ruben Westmeijer Head of Channel Sales @ Mews

November 12, 2019, Ruben heard from clients about the

Bookboost aims to revolutionise the hospitality industry by digitalising the hotel-guest communication process. They enable hoteliers to achieve better business results with the help of AI and automation. Using AI, hotelier can save time and energy, increase...

Ruben Westmeijer Head of Channel Sales @ Mews

November 12, 2019, Ruben heard from clients about the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Do not be afraid to ask if there is part of the offerings and tech that you don’t understand or comprehend regarding all of Bookboosts unique solutions, you will be surprised on the high level of competence and truly talented people. Make sure to take on all the different apartments and colleagues...

by Oliver Bermhagen (Room Republic) on November 28, 2022

See more answers (8)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Thibault Gence Director of Growth @ Apaleo

October 25, 2022, Thibault heard from clients about the

I wouldn't just think about the visible technology that customers see but also the invisible part in the back office. How does Bookboost contribute to making your staff's live easier? What do operational processes look like? etc..

Jonathan Springford Commercial Director @ 4Suites

December 13, 2019, Jonathan heard from clients about the

Positive interactions lead to increased upsell conversion (which the Bookboost platform also facilitates) and a better overall guest experience. Bookboost enables hotels to achieve this by having a direct and effective line of communication.

Tom Kirkham Program Lead @ SiteMinder

December 11, 2019, Tom has seen a demo of the

Consider your guest experience. Stand out from your competitors by having a direct line of communication with your guests. Also ensure that you enable upselling functionality in addition to the messaging solution so you can maximise your value-creation.

Marius Donhauser CEO & Founder @ hotelkit

December 10, 2019, Marius has seen a demo of the

Bookboost consists of a young, driven team of motivated people who are dedicated to delivering the best solution which Bookboost has proven to us in our collaboration over our common integration. We recommend Bookboost as they deliver a high-quality solution w...

Steve Bliekendaal Business Development Director @ Clock Software

October 02, 2019, Steve heard from clients about the

Do not for a moment think it will inhibit staffs' other tasks, instead combine it it with a modern day, reduced workload PMS so the front desk can stop being a 'counter' that 'administers' and can start being a 'hospitality station', no matter where the guest ...

Alexandra Fjällman Marketing Director @ Atomize

October 02, 2019, Alexandra heard from clients about the

Just try it, very easy to try and get started , don't need any heavy integrations with your PMS. Easy to see and measure direct ROI on your investment.

Ruben Westmeijer Head of Channel Sales @ Mews

November 12, 2019, Ruben heard from clients about the

Bookboost is great in sending the right message, to the right person at the right time. The use of text messages is smart as it has a high opening rate and therefore the conversion rates goes up. Its also very much automated, as Bookboost is integrated with mo...

Ruben Westmeijer Head of Channel Sales @ Mews

November 12, 2019, Ruben heard from clients about the

+ 6 recommend

Recommended by

Oliver Bermhagen CMO @ Room Republic

Thibault Gence Director of Growth @ Apaleo

Jonathan Springford Commercial Director @ 4Suites

Tom Kirkham Program Lead @ SiteMinder

Marius Donhauser CEO & Founder @ hotelkit

Show More (4)

Are you a consultant or vendor that recommends Bookboost AB? Leave a recommendation

Features

View all (13)

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Want to go behind the scenes and see how Unified Inbox by Bookboost works?

Clients & references

Bookboost is offering us a very modern and excellent way to communicate between the digital nomads and our Hotel Brand! It is fast, safe and easy. We really liked the way how Bookboost treated us in ...

Jörn Hoppe General Manager at the Hostel Superbude Hamburg St. Pauli

With Bookboost, we have seen a great improvement in guest satisfaction. Bookboost has helped us to deduct 50% repetitive phone calls while improving the score of guest review by over 11% in only two m...

Maika Kloos Operations Manager at the Jorplace Beach Hostel Scheveningen The Hague