Unified Inbox by Bookboost

4.9 (107 REVIEWS)

HTR Score icon
HT Score  
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Ines, Henrietta, James + 20 more experts recommend Bookboost AB

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Ranked 8 (out of 70) in Guest Messaging Software

The only inbox you will ever need

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What is Bookboost AB?

Founded in 2016 | Headquarters in Sweden | 32 employees
Unified Inbox by Bookboost is a comprehensive guest messaging platform designed specifically for hoteliers. It effectively consolidates all guest communications from various channels into a single, centralized system. This means that whether guests are reaching out via email, SMS, social media, or other messaging services, all interactions can be managed and responded to through one unified interface. The platform is invaluable for increasing operational efficiency and elevating guest service. By enabling your team to quickly access and reply to queries from a centralized location, you can significantly reduce response times and ensure no guest inquiry goes unnoticed. This streamlined approach not only boosts guest satisfaction but also offers numerous upselling opportunities, thereby driving additional revenue. Unified Inbox also supports intelligent cross-departmental communication, allowing different teams to coordinate more effectively. With the ability to assign inboxes to specific departments, your team can focus on their respective tasks while still maintaining a cohesive workflow. Ultimately, Unified Inbox by Bookboost is a powerful tool that allows hoteliers to deliver personalized guest interactions while automating repetitive tasks, leading to cost savings and enhanced service levels. It’s a key solution for any hospitality business aiming to improve their guest engagement and operational efficiency.

Capabilities

Gather All Messages Into One Platform

Smart Features For Team Collaboration

Capture Your Website Visitors At Any Time

Quick Replies To Save Time & Effort

Let The Chatbot Take Over After Hours

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Task Manager

Staff Collaboration Tools
Guest Journey Platform

INCLUDED

Bookboost AB Reviews Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Unified Inbox by Bookboost is the #4 most trending product in the Guest Messaging Software category (out of 70) and the #138 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Bookboost AB has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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79 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Bookboost AB Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Bookboost AB Average Bookboost AB

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9

Success Stories

7

References

15

Featured Customers

Popularity by Segment

Size

2 | X-Small (1-9 room)

7 | Small (10-24 room)

21 | Medium (25-74 room)

42 | Large (75-199 room)

46 | X-Large (200+ room)

Country

43 | Sweden

23 | Germany

9 | Italy

8 | China

6 | Switzerland

3 | Norway

3 | Czech Republic

3 | Japan

3 | Indonesia

1 | India

1 | Mexico

1 | Spain

1 | Finland

1 | Austria

1 | United Kingdom

1 | Ireland

Type

59 | Limited Service & Budget Hotels

58 | Branded Hotels

57 | Luxury Hotels

48 | Bed & Breakfast & Inns

36 | City Center Hotels

35 | Boutiques

33 | Resorts

29 | Hostels

19 | Airport/Conference Hotels

8 | Extended Stay & Serviced Apartments

5 | Vacation Rentals & Villas

Region

92 | Europe

15 | Asia Pacific

1 | North America

Category

107 | Guest Messaging Software

62 | Hotel CRM & Email Marketing

More Products by Bookboost AB

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Bookboost AB Reviews

Hotelier Rating

Excellent
115
Very Good
5
Average
0
Poor
0
Terrible
0

Property Size

  • X-Small (2)
  • Small (7)
  • Medium (21)
  • Large (42)
  • X-Large (46)

Country

  • Sweden
    Sweden
    (43)
  • Germany
    Germany
    (23)
  • Italy
    Italy
    (9)
  • China
    China
    (8)
  • Switzerland
    Switzerland
    (6)
  • Norway
    Norway
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Japan
    Japan
    (3)
  • Indonesia
    Indonesia
    (3)
  • India
    India
    (1)
  • Mexico
    Mexico
    (1)
  • Spain
    Spain
    (1)
  • Finland
    Finland
    (1)
  • Austria
    Austria
    (1)
  • United Kingdom
    United Kingdom
    (1)
  • Ireland
    Ireland
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (92)
  • Asia Pacific
    Asia Pacific
    (15)

Hoteliers say

NEW AI Review summary

Hoteliers like Bookboost for its transformative impact on guest communication, enabling efficient, personalized interactions via a multi-channel messaging system. They appreciate its role in increasing revenue through upselling opportunities and automating repetitive tasks, thereby improving operational efficiency. Despite some requests for more integrations and enhanced analytics, hoteliers find the system user-friendly and instrumental in elevating the guest experience, leading to significant cost savings and improved service levels.

AI-generated from the text of customer reviews

Support and collaboration
Personalized guest experience
Automations and efficiency
Guest engagement
User-friendly interface
Integrations
Multi-channel messaging
Increased revenue through upselling and cross-selling
Advanced analytics
Cost savings
10

How Hiisi Homes & Hotels enhance the guest experience through accurate guest data

CTO & CMO of Hiisi Homes & Hotels from 10 to 24 room Bed & Breakfast & Inn in Helsinki (Finland)

Verified
17 days ago
With Bookboost, we can recognize loyal guests more easily, what has happened in the past and the future, everything available in one place. It helps us to provide a better guest experience by having the data available. We can know our guests and cater to their needs better.
Country Finland
CTO & CMO of Hiisi Homes & Hotels
Small Hotel
10

The app that makes our spark fly!

Co-founder from 100 to 199 room Boutique in Freising (Germany)

Verified
6 months ago
We choose bookboost right from the beginning about 2 Yrs ago. The way we could grow together with bookboost has just been outstanding. Not only is the team enormously supportive regarding technical enhancements of the product, but also super openminded to new ideas. A role model when it comes to driving innovation together with users.
Country Germany
Co-founder
Large Hotel
10

Efficient Communication & Many Automations!

Guest Operations from 200 to 499 room Bed & Breakfast & Inn in Amsterdam (The Netherlands)

Verified
10 months ago
Bookboost has transformed our communication with guests at our tiny house rentals. The multi-channel messaging system ensures we're always reachable, which is crucial in providing a personalized guest experience. The interface is intuitive, making it easy to manage bookings and inquiries.
Country The Netherlands
Guest Operations
X-Large Hotel
10

Simply outstanding

MD from 10 to 24 room Boutique in Fuengirola (Spain)

Verified
10 months ago
Bookboost stands out, due to its unparalleled combination of easy to understand design and efficiency. The humble team around Willem ensures fast responses to our inquiries. For me Bookboost is the ultimate solution for everybody seeking a seamless and customer-centric journey.
Country Spain
MD
Small Hotel
10

Simply outstanding

MD from 10 to 24 room Boutique in Fuengirola (Spain)

Verified
10 months ago
Bookboost stands out, due to its unparalleled combination of easy to understand design and efficiency. The humble team around Willem ensures fast responses to our inquiries. For me Bookboost is the ultimate solution for everybody seeking a seamless and customer-centric journey.
Country Spain
MD
Small Hotel
10

Send guests personal messages and improve internal workflows

Hotel Manager from 10 to 24 room City Center Hotel in Lucerne (Switzerland)

Verified
10 months ago
That our guest can direct contact us in a short way. And that we can send our guest personal messages. And that we can work much more efficient.
Country Switzerland
Hotel Manager
Small Hotel
10

Bookboost has brought significant value to our hotel.

Business Trainee from 10 to 24 room City Center Hotel in Lucerne (Switzerland)

Verified
10 months ago
Bookboost has brought significant value to our hotel. It has prepared our hotel for the guest relationship of the future by building up personalized automated messages for guests. The whole process was smooth, we didn’t need to adapt that much and the change was minor. The tool is easy to use and our colleagues adopt the tool quickly.
Country Switzerland
Business Trainee
Small Hotel
10

Great guest app with numerous features!

Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Halmstad (Sweden)

Verified
10 months ago
Even if the guest app is not the only feature I use, it really is a standout feature, offering guests an engaging and convenient way to access our services. The opportunity to get in touch with our customers in a different way and propose new upselling opportunities is really amazing.
Country Sweden
Sales Manager
X-Large Hotel
9

Simple to use, high ROI and great support.

Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Oslo (Norway)

Verified
10 months ago
Bookboost's guest messaging solution has increased our guest engagement significantly. It's easy to communicate with Bookboost and they offer great support.
Country Norway
Revenue Manager
X-Large Hotel
9

When customer success can't be any better!

Reservations specialist from 200 to 499 room Branded Hotel in Stockholm (Sweden)

Verified
10 months ago
It is a true pleasure to work with a company like Bookboost. They are young, dynamic and fast. They always make you feel important regardless of size and they are reliable and forward thinking. They have truly changed the way we communicate with our customers and since implementing their solution we have both increased revenue and saved costs.
Country Sweden
Reservations specialist
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 12

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Bookboost’s CRM helps hotels engage guests by automating and personalizing their journey. It collects data about guest preferences, allowing hotels to send the right messages at the right time, from before arrival to after check-out. Automation takes care of the details, so the Hotel can focus on providing great service and growing guest satisfaction.

Question:

What differentiates this product or service from the competition?

Answer:

Bookboost stands out from competitors by combining a built-in Customer Data Platform (CDP) with powerful automation, offering deep guest insights and personalized experiences. A major advantage is its seamless integration with FLEXIPASS Digital Keys, simplifying check-ins and enhancing the guest experience. This unified platform helps hotels automate and personalize each touchpoint of the guest journey—from booking to post-stay—driving higher engagement, loyalty, and conversions. By centralizing guest data and interactions in one place, Bookboost empowers hoteliers to build lasting relationships and improve overall hotel performance.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Check how seamless the connection with BookBoost is across your entire tech stack. The technology providers you select for your tech stack should be considered as a whole, and at the same stage in your project management. Most important is how well connected your PMS, Locks, Booking Engine, CRM, Guest Experience platforms, etc... are. Make future-proof choices.

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Support

Verified Support

Bookboost AB has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

98%

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