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Review of Gastfreund

10
Streamlines reception and guest messaging, but needs smarter automation
CEO from 200 to 499 room RV Parks & Campgrounds in Nideggen (Germany)
Verified
3 days ago
Products Reviewed
Hotel Guest Apps
What do you like most?
Gastfreund bundles together many possible functions that allow us to streamline our reception operations. Our guests find it extremely easy to use. I particularly appreciate being able to make changes within the application itself. The Gastfreund team is friendly, reliable, and very helpful.
What do you dislike or think could be improved?
I would like to see the "media library" step skipped and images loaded directly from the computer into the respective application. Furthermore, in this age of AI, the translation of texts into the stored languages ​​could be automated. Additionally, sender identification in the messaging system would be useful. We receive many guest questions this way that we can't immediately assign because we don't know which guest is writing to us. Automatically forwarding the question to the chatbot as a first step would also be helpful, preventing us from finding a guest question in our email inbox at 8 a.m. the previous evening that was submitted at 8 p.m. (this is also inefficient and unsatisfactory for the guest). In any case, there should be a notification that the question won't be read before 8 a.m. the following day and that it would be very helpful to ask the chatbot first.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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