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Review of roommaster

3
Owner
Owner from 25-49 room Bed & Breakfast & Inns in Pella (United States)
Verified
25 days ago
Products Reviewed
Hotel Management Software
Booking Engine
Property Management Systems
What do you like most?
Account Manager is great and customer support is helpful when I get them on the line. But, if i could re-choose a software provider for my hotel I would NOT choose roommaster cloud.
What do you dislike or think could be improved?
Interface is very outdated, not intuitive and SLOW. Customer Support wait time on my last three calls has ranged between 25-40 minutes for simple help, even at non-peak hours. Once I'm on the line with support, they are very helpful but the wait time is terrible!
1.5
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
2.0/5
Riya g. from roommaster replied
Hi, Thank you for taking the time to share your feedback. We appreciate your comments about our support team and are glad they were able to help when you reached them. roommaster is now a modern, cloud PMS, and the platform has continued to evolve to deliver a better experience for hotel teams. If you'd like any assistance or would like to discuss your experience further, please reach out to us at [email protected] and our team will be happy to help. Thank you for sharing your experience with roommaster.

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