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Review of hotellab

10
Reliable pricing support for a seasonal property
Owner from 75-99 room City Center Hotels in Kirchberg (Austria)
Verified
12 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
As a hotel in a strong winter destination, our pricing needs shift constantly with demand and minimum-stay periods around the ski season. The Resort Rate Shopper has been particularly useful here, it shows us what competitors are actually charging across different lengths of stay, not just a single night, which matters a lot when everyone applies different minimum-stay rules during peak weeks. Combined with the autopilot pricing, it's taken a lot of the daily guesswork out of our rate decisions and freed up time we used to spend manually checking competitor sites. The support team has also been responsive whenever we've had questions.
What do you dislike or think could be improved?
We're still getting used to fine-tuning some of the more advanced settings, so a few more guided walkthroughs for newer users would be helpful.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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