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Hotellab

4.9 (53 REVIEWS)

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HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 16 (out of 65) in Revenue Management Systems

Personalised Revenue Management Platform

Hotellab has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Hotellab’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like that Hotellab is highly customizable with its algorithm and system tailored to user needs. Noteworthy features include an integrated rate shopper with LOS 7, accurate 365-day rate recommendations, and a robust forecasting tool. Users praise its ability to drive revenue growth, optimize pricing strategies, and save time. There are some areas for improvement, such as refining reporting/BI tools and streamlining advanced functionalities, but overall, Hotellab significantly enhances revenue management and operational efficiency.

Support

Supportive

Hoteliers often commend Hotellab's Revenue Management System for its outstanding customer support. They highlight the availability of support across various channels, ensuring that help is accessible whenever needed. The responsiveness of the team is frequently mentioned, with issues being resolved swiftly and efficiently. Furthermore, the expertise of the support staff is notable, as they provide knowledgeable and effective assistance that instills confidence in users. The onboarding process is also praised, with support playing a key role in easing the setup and training for new users, ensuring a smooth transition and utilization of the system. Resources like FAQs, tutorials, and documentation are cited as useful tools that complement the direct support provided, helping users maximize the benefits of the system.

Communications manager

7 months ago

Verified

... The price updates and recommendations in this system are excellent. We can definitely rely on the RMS. The starting period was easy, and help was always available. We like that we can adjust ...

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Sales & Marketing Manager

7 months ago

Verified

... I have been using the application for 6 months, and I must admit that it is impressively easy to use, with a very well-designed user interface, a plethora of data, useful analyses, and indicators, all presented in a way that is easy to read. For the initialization of the application, I received excellent ...

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revenue manager

7 months ago

Verified

... At the moment I cannot think of anything that needs to be improved. We experienced some issues during some large system updates with new features, but the hotelLab team responded immediately. ...

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APARTMENTS OWNER

7 months ago

Verified

... HotelLab's forecasting algorithms are impressively accurate, taking into account historical data, market trends, and real-time demand signals. The interactive analytics dashboards are a game-chang ...

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General Manager

7 months ago

Verified

... Offer comprehensive training resources, including tutorials, webinars, and documentation to help users make the most of the system. Develop a dedicated mobile app with full functionality for ...

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General Manager

6 months ago

Verified

... We needed the right partner in order to increase revenue through continuous identification of growth opportunities, proactive price planning, system that can provide reliable forecast. As a hotel ...

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Director of Revenue

6 months ago

Verified

... I am happy to share our exceptional experience with Hotellab, a totally customizable system with many features and accurate forecasts. After some educational and performance calls we were ready to ...

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GM

6 months ago

Verified

... I like the continued support of my account manager which embraces my goals and assists with the strategies we must set. Every month this year we managed to increase the rates, keep having positive ...

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Managing Director

6 months ago

Verified

... I like that the system uses not only hotels, but also apartment rentals to analyze the market. Rate updates save us a lot ok time and the report help with planning and budgeting. ...

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Sales/Marketing

6 months ago

Verified

... Since it is my first RMS and I did not have a problem using it, I believe Hotellab is easy to use for everyone. Menu tabs are very clear, and changing prices or sending the rates is also something that you can learn immediately after the first two training ...

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CEO

6 months ago

Verified

... The hotelLab support team is exceptional. They are highly knowledgeable, responsive and provide comprehensive training resources to help us maximise the tool's capabilities. The hotelLab support team ...

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Hotel Manager

6 months ago

Verified

... We started the setup during a large update and faced some delays till we finished it. We also needed time to properly set up the strategies, because the algorithm was too sensitive to changes for our ...

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Owner

6 months ago

Verified

... We noticed some minor bugs but were fixed in no time. Support is also responding very fast and solving any issues in no time. ...

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Manager

6 months ago

Verified

... 1) Integrated rate shopper 2) Forecast with high accuracy 3) High class Professionals! Very talented it service with detailed reports and analytics up to the point! ...

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Owner

6 months ago

Verified

... Mr Nikos and Mr Georgios are behind us at every request to change in minutes everything we want and also they are there to consult us too! ...

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Hotel Owner

6 months ago

Verified

... Hotellab offers highly accurate forecasting and analytics. The integrated rate shopper with LOS 7 provides detailed insights into market trends. The 365-day rate recommendation is valuable for planning. Detailed reports aid in strategy ...

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Director of sales

6 months ago

Verified

... There are always points to improve in all systems, however we receive quarterly information about the upcoming releases and features, which means that Hotellab is trying hard to improve its product ...

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Digital Marketing Director

6 months ago

Verified

... The tool is user-friendly and hotellab’s team is listening to our proposals for better user experience. They already applied one of our recommendations. In regard to revenue optimization we already ...

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CEO

4 months ago

Verified

... Communications related to customization and adjustments are quite efficient. The software itself is advanced, easy to use and has improved our performance while saving tons of time. ...

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Automation

Streamlined

Hoteliers often emphasize the need for better automation in rate recommendations and forecasting. Specifically, they suggest increasing the frequency of updates beyond twice daily, as more frequent automation would benefit hotels that experience rapid sell-outs. This highlights a demand for enhancements in automated processes to optimize revenue management and keep pace with dynamic market conditions. Automation in these areas is seen as crucial for planning, budgeting, and improving workflow efficiency.

Owner

6 months ago

Verified

... While the overall interface is great, some of the advanced reporting features could be streamlined further for quicker access. Although the overall interface is excellent and user-friendly, there is ...

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GM

6 months ago

Verified

... At the moment I have nothing to report for possible improvements or changes, as I have a small property and the system is easy to use and brings results. I am also waiting for the new upcoming ...

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Managing Director

6 months ago

Verified

... I like that the system uses not only hotels, but also apartment rentals to analyze the market. Rate updates save us a lot ok time and the report help with planning and budgeting. ...

See full review

Revenue Director

6 months ago

Verified

... Hotellabs' RMS is a powerful tool that optimizes revenue by analyzing data, predicting demand, and adjusting pricing dynamically. Its intuitive interface and robust algorithms empower hoteliers to ...

See full review

Owner

6 months ago

Verified

... Mr Nikos and Mr Georgios are behind us at every request to change in minutes everything we want and also they are there to consult us too! ...

See full review

Digital Marketing Director

6 months ago

Verified

... Userfriendly and Revenue optimization ...

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Manager

5 months ago

Verified

... What I really liked was the accuracy of forecast and the very good Rate Recommendations/Rate shopper for coming 365 days. The recently launched feature of Seasons helped a lot with organising better ...

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Integrations

Connected

Hoteliers often highlight the impressive range and reliability of Hotellab's integrations. The system seamlessly connects with common property management systems (PMS), customer relationship management (CRM) tools, and payment processors. Users appreciate the ease with which these integrations can be set up, as they typically do not face significant challenges. Additionally, Hotellab allows for customization, enabling users to tailor integrations to meet their specific needs, which enhances the overall operational efficiency for hotels.

Sales & Marketing Manager

7 months ago

Verified

... I will suggest adding more data for flights inshigts and expanding the rate shopper feature to cover additional channels . ...

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General Manager

7 months ago

Verified

... Hotellab has proven to be a game-changer for our property. ...

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Owner

6 months ago

Verified

... HotelLab's user interface is incredibly intuitive and easy to navigate. The features and visual dashboards make it simple to manage rates and inventory across multiple channels ...

See full review

Owner

6 months ago

Verified

... As a new property we had concerns about planning the pricing strategy we should follow. With the help of the dedicated account manager and his advices we managed to built something from start which ...

See full review

Online Channel Distribution Manager

6 months ago

Verified

... I am looking forward to them, further developing different property management systems and channel manager integrations and adding additional functionalities. ...

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CEO HSC Group

6 months ago

Verified

... Comfortable, professional, punctual, error free, integrate-able, informative, modern, user friendly. Support is always very helpful. Data is useful and always on top of statistics. Increasing revenue ...

See full review

Managing Director

6 months ago

Verified

... I like that the system uses not only hotels, but also apartment rentals to analyze the market. Rate updates save us a lot ok time and the report help with planning and budgeting. ...

See full review

Sales/Marketing

6 months ago

Verified

... Since it is my first RMS and I did not have a problem using it, I believe Hotellab is easy to use for everyone. Menu tabs are very clear, and changing prices or sending the rates is also something ...

See full review

Manager

6 months ago

Verified

... 1) Integrated rate shopper 2) Forecast with high accuracy 3) High class Professionals! Very talented it service with detailed reports and analytics up to the point! ...

See full review

Hotel Owner

6 months ago

Verified

... Outstanding Integration and Customizability ...

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Hotel Owner

6 months ago

Verified

... Accurate Forecasting and In-Depth Reports ...

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Value

Balanced

Hoteliers often highlight the value of Hotellab’s Revenue Management System due to its impressive return on investment. They find that it significantly enhances revenue management capabilities by optimizing pricing strategies and maximizing occupancy, resulting in boosted revenue and profitability. It is often described as cost-effective, delivering substantial benefits that justify its price. Users appreciate the system's ability to empower them with detailed analytics and demand forecasting, enabling better decision-making in competitive markets. Overall, the hotel owners and managers view Hotellab as a worthy investment that transforms their pricing and revenue strategies, and is highly recommended due to its beneficial impact on their bottom line.

Sales & Marketing Manager

7 months ago

Verified

... I have been using the application for 6 months, and I must admit that it is impressively easy to use, with a very well-designed user interface, a plethora of data, useful analyses, and indicators, ...

See full review

revenue manager

7 months ago

Verified

... Handling different independent rate plans. ...

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APARTMENTS OWNER

7 months ago

Verified

... HotelLab's forecasting algorithms are impressively accurate, taking into account historical data, market trends, and real-time demand signals. The interactive analytics dashboards are a game-chang ...

See full review

General Manager

7 months ago

Verified

... We recently integrated Hotellab into our operations, and the results have been outstanding. This system has completely transformed the way we manage our pricing, inventory, and overall revenue ...

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General Manager

6 months ago

Verified

... Hotellab - personalized RMS that helps be a market leader. ...

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Director of Revenue

6 months ago

Verified

... Boosting ADR and Revenue ...

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Owner

6 months ago

Verified

... While the overall interface is great, some of the advanced reporting features could be streamlined further for quicker access. Although the overall interface is excellent and user-friendly, there is still room for improvement in terms of the advanced reporting features. These features could be made more ...

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Owner

6 months ago

Verified

... Everything is new to us in Revenue Management and until now we are totally satisfied with the setup process and results. ...

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GM

6 months ago

Verified

... ADR & Occupancy increase ...

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CEO HSC Group

6 months ago

Verified

... Comfortable, professional, punctual, error free, integrate-able, informative, modern, user friendly. Support is always very helpful. Data is useful and always on top of statistics. Increasing revenue ...

See full review

Managing Director

6 months ago

Verified

... A useful revenue tool ...

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Director of Revenue

6 months ago

Verified

... This robust revenue management system has significantly enhanced our ability to optimize pricing, maximize occupancy, and ultimately boost our bottom line. ...

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Revenue Director

6 months ago

Verified

... Hotellabs' RMS is a powerful tool that optimizes revenue by analyzing data, predicting demand, and adjusting pricing dynamically. Its intuitive interface and robust algorithms empower hoteliers to ...

See full review

CEO

6 months ago

Verified

... I have no negatives to report as I have overall a positive experience. I totally recommend it to everyone seeking a reliable RMS system. ...

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Hotel Manager

6 months ago

Verified

... What we liked most is that by the time the system was set up properly we saw immediate an increase in our revenue and ADR. We were careful enough with the maximum limits, and although the ADR raised, ...

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Owner

6 months ago

Verified

... 100% recommended ...

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Hotel manager

6 months ago

Verified

... Very helpful to improve your total results and profitability ...

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Manager

6 months ago

Verified

... Top professionals are behind us for everything we demand with a big knowledge of the hospitality business!! The have a big share of our success! ...

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Owner

6 months ago

Verified

... One of the best tools to increase revenue and achieve your targets ...

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Hotel Owner

6 months ago

Verified

... Highly Detailed Market Comparisons ...

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Director of sales

6 months ago

Verified

... There are always points to improve in all systems, however we receive quarterly information about the upcoming releases and features, which means that Hotellab is trying hard to improve its product ...

See full review

Digital Marketing Director

6 months ago

Verified

... Scrolling selected dates for the whole month in category view could be improved, but it’s not of high importance any more for us because we use autopilot for over two months. ...

See full review

CEO

4 months ago

Verified

... Communications related to customization and adjustments are quite efficient. The software itself is advanced, easy to use and has improved our performance while saving tons of time. ...

See full review

Functionality

Reliable

Hoteliers often praise Hotellab's functionality, highlighting its core features such as booking, reporting, and revenue management, which are efficiently managed by the system. Users find the automation capabilities particularly valuable, noting that they reduce manual tasks related to pricing and forecasting. Many appreciate the customizability of workflows and dashboards, allowing adaptation to individual needs and preferences. The insights and reporting features receive positive feedback for being actionable and straightforward, aiding strategic decisions. Additionally, Hotellab supports multiple languages and currencies, which is beneficial for global operations. Overall, the system is noted for its reliability and ability to scale with business growth, offering a comprehensive range of functions to meet diverse hotelier needs.

Communications manager

7 months ago

Verified

... The price updates and recommendations in this system are excellent. We can definitely rely on the RMS. The starting period was easy, and help was always available. We like that we can adjust ...

See full review

Sales & Marketing Manager

7 months ago

Verified

... Impressive Application with Exceptional Support and Rapid Development. ...

See full review

revenue manager

7 months ago

Verified

... We like the implementation of open-pricing for both standard and prepaid rate plans. What is more, the system works perfectly for properties that sell a combination of rooms and dorms. ...

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APARTMENTS OWNER

7 months ago

Verified

... Forecasting and Analytics ...

See full review

General Manager

7 months ago

Verified

... Offer comprehensive training resources, including tutorials, webinars, and documentation to help users make the most of the system. Develop a dedicated mobile app with full functionality for ...

See full review

General Manager

6 months ago

Verified

... Hotellab - personalized RMS that helps be a market leader. ...

See full review

Owner

6 months ago

Verified

... While the overall interface is great, some of the advanced reporting features could be streamlined further for quicker access. Although the overall interface is excellent and user-friendly, there is ...

See full review

Online Channel Distribution Manager

6 months ago

Verified

... They have a very easy to use interface, all the properties are very easily managed, and the support is also very responsive. I like that the system easily adapts to your requirements. The reports are ...

See full review

CEO HSC Group

6 months ago

Verified

... Comfortable, professional, punctual, error free, integrate-able, informative, modern, user friendly. Support is always very helpful. Data is useful and always on top of statistics. Increasing revenue ...

See full review

Managing Director

6 months ago

Verified

... I like that the system uses not only hotels, but also apartment rentals to analyze the market. Rate updates save us a lot ok time and the report help with planning and budgeting. ...

See full review

Sales/Marketing

6 months ago

Verified

... Since it is my first RMS and I did not have a problem using it, I believe Hotellab is easy to use for everyone. Menu tabs are very clear, and changing prices or sending the rates is also something ...

See full review

Director of Revenue

6 months ago

Verified

... In the future would be great if the system's sophisticated algorithms effectively analyze group booking patterns and provide tailored pricing recommendations. ...

See full review

Revenue Director

6 months ago

Verified

... Hotellabs' RMS is a powerful tool that optimizes revenue by analyzing data, predicting demand, and adjusting pricing dynamically. Its intuitive interface and robust algorithms empower hoteliers to ...

See full review

CEO

6 months ago

Verified

... The hotelLab support team is exceptional. They are highly knowledgeable, responsive and provide comprehensive training resources to help us maximise the tool's capabilities. The hotelLab support team ...

See full review

Hotel Manager

6 months ago

Verified

... We started the setup during a large update and faced some delays till we finished it. We also needed time to properly set up the strategies, because the algorithm was too sensitive to changes for our ...

See full review

Hotel manager

6 months ago

Verified

... LOS 7 in rate shopper -Group analysis to decide if it worths accepting a group or not - and Very helpful technical support!! ...

See full review

Manager

6 months ago

Verified

... 1) Integrated rate shopper 2) Forecast with high accuracy 3) High class Professionals! Very talented it service with detailed reports and analytics up to the point! ...

See full review

Owner

6 months ago

Verified

... Hotellab is a fully customisable platform with of course customisable pricing strategies and customised pricing rules to make your personalized upon your targets ...

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Hotel Owner

6 months ago

Verified

... Hotellab's integrated rate shopper with an LOS 7 feature is a standout. The accurate forecasting and 365-day rate recommendations streamline our pricing strategies. The detailed analytics and fully customizable ...

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Hotel Owner

6 months ago

Verified

... Exceptional Analytics and Group Analysis ...

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Hotel Owner

6 months ago

Verified

... Hotellab's rate shopper with the LOS 7 feature provides detailed market comparisons. Accurate forecasting and 365-day rate recommendations benefit long-term planning. Detailed reports and analytics ...

See full review

Hotel Owner

6 months ago

Verified

... Accurate Forecasting and In-Depth Reports ...

See full review

Hotel Owner

6 months ago

Verified

... Hotellab's accurate forecasting and comprehensive analytics tools are excellent. The LOS 7 feature in the rate shopper provides precise market insights. The 365-day rate recommendations and detailed ...

See full review

Director of sales

6 months ago

Verified

... There are always points to improve in all systems, however we receive quarterly information about the upcoming releases and features, which means that Hotellab is trying hard to improve its product ...

See full review

Digital Marketing Director

6 months ago

Verified

... Scrolling selected dates for the whole month in category view could be improved, but it’s not of high importance any more for us because we use autopilot for over two months. ...

See full review

Group Revenue Management Director

6 months ago

Verified

... Hotellab is not a black box. It gives you the ability to customize the algorithm and system according to your needs. User-driven strategies that allow us to input our own strategies that the system ...

See full review

Manager

5 months ago

Verified

... What I really liked was the accuracy of forecast and the very good Rate Recommendations/Rate shopper for coming 365 days. The recently launched feature of Seasons helped a lot with organising better ...

See full review

CEO

4 months ago

Verified

... Communications related to customization and adjustments are quite efficient. The software itself is advanced, easy to use and has improved our performance while saving tons of time. ...

See full review

User Interface

Functional

Hoteliers often highlight that HotelLab's user interface is incredibly intuitive and easy to navigate. Users find the interface to be modern and professional, enhancing their ability to manage rates and inventory effectively. The design is visually appealing, with features and visual dashboards that are clear and easy to use without requiring extensive training. The responsiveness of the interface is also noted as being quick, ensuring smooth operation without lag. This allows users to learn and utilize the system efficiently, even if they are first-time users. Additionally, the system's menus and features are easy to find, bolstering its reputation for user-friendliness and effectiveness in revenue management tasks.

Communications manager

7 months ago

Verified

... The price updates and recommendations in this system are excellent. We can definitely rely on the RMS. The starting period was easy, and help was always available. We like that we can adjust ...

See full review

Reservation Manager

7 months ago

Verified

... HotelLab's user interface is incredibly intuitive and easy to navigate. The features and visual dashboards make it simple to manage rates and inventory across multiple channels. ...

See full review

Sales & Marketing Manager

7 months ago

Verified

... I have been using the application for 6 months, and I must admit that it is impressively easy to use, with a very well-designed user interface, a plethora of data, useful analyses, and indicators, ...

See full review

APARTMENTS OWNER

7 months ago

Verified

... Forecasting and Analytics ...

See full review

General Manager

7 months ago

Verified

... Offer comprehensive training resources, including tutorials, webinars, and documentation to help users make the most of the system. Develop a dedicated mobile app with full functionality for ...

See full review

Owner

6 months ago

Verified

... HotelLab's user interface is incredibly intuitive and easy to navigate. The features and visual dashboards make it simple to manage rates and inventory across multiple channels ...

See full review

Owner

6 months ago

Verified

... As a new property we had concerns about planning the pricing strategy we should follow. With the help of the dedicated account manager and his advices we managed to built something from start which ...

See full review

Online Channel Distribution Manager

6 months ago

Verified

... Revenue Made Easy ...

See full review

CEO HSC Group

6 months ago

Verified

... Comfortable, professional, punctual, error free, integrate-able, informative, modern, user friendly. Support is always very helpful. Data is useful and always on top of statistics. Increasing revenue ...

See full review

Sales/Marketing

6 months ago

Verified

... Since it is my first RMS and I did not have a problem using it, I believe Hotellab is easy to use for everyone. Menu tabs are very clear, and changing prices or sending the rates is also something ...

See full review

Revenue Director

6 months ago

Verified

... Hotellabs' RMS is a powerful tool that optimizes revenue by analyzing data, predicting demand, and adjusting pricing dynamically. Its intuitive interface and robust algorithms empower hoteliers to make informed decisions, maximize occup ...

See full review

Hotel Owner

6 months ago

Verified