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Bell - AI powered product analyst
I analyzed all of Hotellab’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that Hotellab is highly customizable with its algorithm and system tailored to user needs. Noteworthy features include an integrated rate shopper with LOS 7, accurate 365-day rate recommendations, and a robust forecasting tool. Users praise its ability to drive revenue growth, optimize pricing strategies, and save time. There are some areas for improvement, such as refining reporting/BI tools and streamlining advanced functionalities, but overall, Hotellab significantly enhances revenue management and operational efficiency.
Founded in 2019 | Headquarters in Tallinn (Estonia) | 5 employees
Hotellab is a cutting-edge revenue management platform tailored for hotels with 15–150 rooms and hotel clusters with 300+ rooms. This software combines advanced technology with deep industry expertise to optimize pricing strategies and enhance revenue growth. Key features include a customizable algorithm with LOS-based rate shopping, precise 365-day rate recommendations, and a robust forecasting tool. Hotellab stands out with its unique Custom View mode, allowing users to configure up to 60 key parameters on one screen. It is designed to drive profitability, save time, and streamline operational efficiency, providing a significant advantage to hoteliers.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hotellab products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotellab's Provided Description:
"hotellab is a young, bold, and fast-growing customized revenue management platform that has already proven itself as the market leader in Greece. Designed for hotels with 15–150 rooms and clusters with 300+ rooms, it combines advanced technology with real industry expertise.
—Built by world-class experts with 25+ years of experience in hotel revenue management
—Smart pricing tools – LOS-based rate shopping, 365-day rate recommendations, and advanced forecasting
—Direct booking optimization – distinct pricing for OTAs and brand.com to boost profits
—Exclusive Custom View mode – the only RMS in the world that lets hoteliers configure their dashboard with up to 60 key parameters on a single screen
A system created by revenue management professionals to solve real hotel challenges."
Our educational tool can be customized to fit the needs of training companies, hotel associations, and hotel management companies
It uses real-time data from hotels in large cities to simulate competitors and demand environments
Users can test the accuracy of their dynamic pricing decisions and also feel the shoes of a Revenue Manager
Airport/Conference Hotels
99%
recommended by
9
Airport/Conference Hotels
Branded Hotels
99%
recommended by
8
Branded Hotels
Casinos
100%
recommended by
2
Casinos
Hostels
90%
recommended by
1
Hostels
Achievements
Trending Product
This vendor's trending score is rising, Hotellab is the #14 most trending product in the Revenue Management Systems category (out of 74) and the #453 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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-Excellent communication between customer support and clients.
-Easy to use interface.
-Real time data used and applied to pricing strategy.
-Results seen immediately in optimizing revenue.
What do you dislike or think could be improved?
Implementing another real time factor that affects bookings especially in turbulent times like war, hostilities etc and taking under consideration group bookings and how these are affected, i.e. tour operator trends in group booking, might give an insight on the overall trends of prospective bookings.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
-Excellent communication between customer support and clients.
-Easy to use interface.
-Real time data used and applied to pricing strategy.
-Results seen immediately in optimizing revenue.
They reply very fast and give answer to all problems. We have seen growth of revenue in short period. Also automation works well. They have clear pricing for their products. Would recommend!
What do you dislike or think could be improved?
Hard to say now, should use bit longer to give some feedback for improvements. So far everything is going well with them and would recoomend them for other hotels as well!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
They reply very fast and give answer to all problems. We have seen growth of revenue in short period. Also automation works well. They have clear pricing for their products. Would recommend!
Even as a small pension, I found the system extremely helpful and easy to use. The Resort Rate Shopper is a standout feature, it allowed me to quickly identify my competitors’ length of stay (LOS) strategies and adjust mine accordingly. This gave me much better control over my pricing and availability. Overall, pricing decisions became much easier and more confident, saving me time while improving my revenue strategy.
What do you dislike or think could be improved?
The system works very well overall, but it could be even better with more customization options tailored specifically for smaller properties. Some features feel more designed for larger hotels, so simplifying certain workflows or offering “light” versions of tools would make it even more user-friendly for small pensions.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Even as a small pension, I found the system extremely helpful and easy to use. The Resort Rate Shopper is a standout feature, it allowed me to quickly identify my competitors’ length of stay (LOS) strategies and adjust mine accordingly. This gave me much better control over my pricing and availability. Overall, pricing decisions became much...
What truly differentiates Hotellab is the Autopilot functionality combined with its advanced market weighting logic.
We don’t just receive generic dynamic pricing suggestions. We can define how much influence each competitor should have, adjust weighting per season, and even fine-tune strategy at listing level. In a destination like Santorini, where demand shifts dramatically between shoulder season, peak summer, and special event periods, this flexibility is critical.
The Autopilot feature allows us to automate pricing adjustments confidently while still maintaining full strategic control. We can customize how aggressively we react to market changes, apply different seasonality factors, and align pricing with our positioning rather than blindly following competitors.
This combination of automation + strategic depth has helped us optimize minimum stays, improve ADR, and increase total revenue without constant manual intervention.
Customer support is also excellent. The team understands revenue strategy, not just software, and provides practical guidance when needed.
What do you dislike or think could be improved?
Because the system is highly strategic and customizable, the learning curve can initially feel intense for teams without revenue management experience. A more structured advanced onboarding path with real-life case scenarios would help users unlock the full potential faster.
Additional executive-style reporting templates for ownership presentations would also be valuable for boutique and family-owned hotels.
Overall, once configured properly, Hotellab becomes a core strategic revenue partner rather than just a pricing tool.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
What truly differentiates Hotellab is the Autopilot functionality combined with its advanced market weighting logic.
We don’t just receive generic dynamic pricing suggestions. We can define how much influence each competitor should have, adjust weighting per season, and even fine-tune strategy at listing level. In a destination like Santor...
The HotelLab helps to improve the hotel occupancy results and budget, easy to work with the rate strategy. It helps to save time in analytics, it shows the occupancy forecast.
What do you dislike or think could be improved?
Nothing as to my mind. The automation and planning is ok.
The interface is comfortable and understandable.
The communication with the support is ok.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The HotelLab helps to improve the hotel occupancy results and budget, easy to work with the rate strategy. It helps to save time in analytics, it shows the occupancy forecast.
We have been working with Hotellab for two years and are very happy with both the system and the cooperation with the team. The platform is user-friendly, reliable, and has supported us in achieving great results. The collaboration with Hotellab has always been smooth and professional.
What do you dislike or think could be improved?
Nothing - I am pretty happy with all the updates the team introduced. The team is always very helpful and I have nothing negative to say.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
We have been working with Hotellab for two years and are very happy with both the system and the cooperation with the team. The platform is user-friendly, reliable, and has supported us in achieving great results. The collaboration with Hotellab has always been smooth and professional.
We use the Autopilot feature and we are very happy with it. The system is easy to use, fully customizable, and provides powerful tools for pricing and forecasting. Customer support and guidance is excellent, and overall it delivers strong value.
What do you dislike or think could be improved?
It would be even better if it could pull availability data more frequently during the day and based on that push prices more accurately. Also, sometimes the platform loads a bit slowly.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5
We use the Autopilot feature and we are very happy with it. The system is easy to use, fully customizable, and provides powerful tools for pricing and forecasting. Customer support and guidance is excellent, and overall it delivers strong value.
We use Hotellab across our 5 properties in the center of Athens, and the results have been excellent since switching from our previous RMS. The platform is intuitive, reliable, and has made a real difference in our revenue performance. What stands out most is how user-friendly it is compared to other systems we’ve worked with, while still offering powerful analytics and automation. The dynamic pricing recommendations are accurate and easy to implement, which has allowed us to save time and make faster, more confident decisions. The support team is responsive and professional, always ready to help with any questions. Overall, hotellab.io has become a key part of our daily operations and a valuable tool for maximizing revenue. Highly recommended for any hotelier looking to upgrade their RMS.
What do you dislike or think could be improved?
There are some minor things that could be added/changed and improve the user's experience. I.e. if we could manually set or change the competitors set and do the mapping of the room mapping in the integrated rate shopper.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
N/A
We use Hotellab across our 5 properties in the center of Athens, and the results have been excellent since switching from our previous RMS. The platform is intuitive, reliable, and has made a real difference in our revenue performance. What stands out most is how user-friendly it is compared to other systems we’ve worked with, while still o...
The pricing management as well as the forecast ,consider to be the most valuable elements. In addition the automation saves a lot of time and helps our strategy.
What do you dislike or think could be improved?
At the present moment the only i could not mention any problem or improvement about the results that we take.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
The pricing management as well as the forecast ,consider to be the most valuable elements. In addition the automation saves a lot of time and helps our strategy.
Hotellab is a user friendly automated Revenue Management System which integrates seamlessly with HotelAvailabilities Channel Manager, an ideal solution for properties that do not use a PMS. With automated price recommendations and updates as well as advance tools, statistics and forecasting the system helps to maximise revenue and ADR.
Showing all answers to:
"What does this product or service do well?"
Pantelis Zigras
Sales Director
@
HotelAvailabilities
October 7, 2023,
Pantelis Zigras
has tried
Hotellab
Hotellab is a user friendly automated Revenue Management System which integrates seamlessly with HotelAvailabilities Channel Manager, an ideal solution for properties that do not use a PMS. With automated price recommendations and updates as well as advance tools, statistics and forecasting the system helps to maximise revenue and ADR.
Thomas Poulios
Founder
@
Hotel Availabilities AE
October 10, 2023,
Thomas Poulios
occassionaly uses
Hotellab
The Hotelab system is easy to use and the implementation process with our Channel Manager, HotelAvailabilities, is also fast. Every accommodation needs to sell at the right price, thus applying dynamic pricing based on Hotellab’ s RMS will help hoteliers to maximize their revenue and average daily rates and will give them time back to focus on other areas of their business.
Jorge Rocha
VP of Sales
@
UpsellGuru
September 23, 2025,
Jorge Rocha
has seen a demo of
Hotellab
HotelLab does an excellent job of making revenue management both smarter and easier for hoteliers. The system delivers accurate forecasting and dynamic pricing recommendations up to a year ahead, helping hotels stay competitive in shifting markets. Its interface is intuitive and highly customisable, allowing teams to tailor dashboards, competitor sets, and algorithms to their strategy without being bogged down in complexity. Many hoteliers highlight how much time they save thanks to automation features like autopilot, while still feeling in control of their decisions. On top of the technology, HotelLab’s customer support and onboarding stand out as responsive and knowledgeable, ensuring hotels quickly see value from the platform.
Eddy Montagnoli
Partnership Manager
@
BeSafe Group
September 18, 2025,
Eddy Montagnoli
has tried
Hotellab
Hotellab RMS does especially well is simplify complex revenue strategies into clear, actionable recommendations—saving time, boosting profitability, and making smarter decisions easier for hotel teams.
August 5, 2024,
CHRISANTHI CHRISTOFIDOU
regularly uses
Hotellab
Happy to share my positive experience with HotelLab's revenue management software. As a hospitality manager, I've found it to be a game-changer. The software is user-friendly and has significantly saved me time on daily tasks.
The assigned revenue manager has been incredibly supportive and helpful, providing valuable insights and guidance. Thanks to HotelLab, our hotel has seen a noticeable increase in ADR.
November 16, 2023,
Damien Cazabonne
has seen a demo of
Hotellab
Thanks to a modern vision of revenue management for hoteliers, Hotellab offers a suite of solution helping to maximise your finance. Among other features, the autopilot option is for sure a fantastic tool making the optimisation of the room rates easier and easier for the hotelier.
Arina Kolomiets
App Success Manager
@
Apaleo
October 25, 2023,
Arina Kolomiets
has seen a demo of
Hotellab
Great solution for properties of different size, can be flexibly tailored according to the needs and strategies of hotelier. The founders of Hotellab are true Revenue Management gurus with hands on experience. Hotellab also performs business audit of the property to advise on the optimal use of their product.
Jeremy Greant
Head of Strategic Partnerships
@
OTA Insight
October 18, 2023,
Jeremy Greant
has seen a demo of
Hotellab
Hotellab is a top-notch Revenue Management System and one of the only one today taking into account forward-looking demand data such (e.g from OTA Insight Market Insight). There service and support is also top class.
Question:
What differentiates this product or service from the competition?
Answer:
What differentiates this product or service from the competition? It focuses more on current trends, which is very important after covid and the change of booking patterns. What is more I like the accuracy of the forecast and the detailed analytics in the pick up report
Showing all answers to:
"What differentiates this product or service from the competition?"
Pantelis Zigras
Sales Director
@
HotelAvailabilities
October 7, 2023,
Pantelis Zigras
has tried
Hotellab
What differentiates this product or service from the competition? It focuses more on current trends, which is very important after covid and the change of booking patterns. What is more I like the accuracy of the forecast and the detailed analytics in the pick up report
Thomas Poulios
Founder
@
Hotel Availabilities AE
October 10, 2023,
Thomas Poulios
occassionaly uses
Hotellab
Hotellab Revenue management system works smoothly with our channel manager, HotelAvailabilities, assisting our common hoteliers/clients with pushing optimum rates to the Online Travel Agents in order to get the maximum revenue.
Jorge Rocha
VP of Sales
@
UpsellGuru
September 23, 2025,
Jorge Rocha
has seen a demo of
Hotellab
What sets HotelLab apart is its blend of sophistication and usability: you get deep forecasting, market demand visibility up to a year ahead, and features like smart competitor-rate tracking, without the steep learning curve many RMS tools impose. The customisation is strong. Whether it’s market sets, dashboards, or financial forecast builders, hotels of different size and type seem able to make the product fit their strategy rather than bending strategy to the tool. Also, the integration ecosystem is solid (PMS, channel managers, etc.), which means rate recommendations can flow more cleanly into operations. Users often say HotelLab saves them time and gives them confidence in decisions earlier, something many RMS’s promise but few realize so smoothly.
Eddy Montagnoli
Partnership Manager
@
BeSafe Group
September 18, 2025,
Eddy Montagnoli
has tried
Hotellab
Its transparency in terms of pricing and algorithm mechanism, its flexibility, its full forecasting, customizations, the integration with market intelligence tools, the real time syncing as well as its scalability.
August 5, 2024,
CHRISANTHI CHRISTOFIDOU
regularly uses
Hotellab
The assigned revenue manager has been incredibly supportive and helpful, providing valuable insights and guidance. Thanks to HotelLab, our hotel has seen a noticeable increase in ADR.
While the software is excellent, I would love to see more Property Management System integrations in the future
November 16, 2023,
Damien Cazabonne
has seen a demo of
Hotellab
The number of qualitative features the system integrates is a real competitive advantage as the analytics of the current trends in real time is. The specific focus on the website data will allow a property makes better decision and become more successful.
Arina Kolomiets
App Success Manager
@
Apaleo
October 25, 2023,
Arina Kolomiets
has seen a demo of
Hotellab
What I find absolutely amazing that hotellab.io offers revenue management sumulator, helping hospitality educators across the globe increase awareness about revenue management and use real booking patterns and real data from hotels in large cities!
Jeremy Greant
Head of Strategic Partnerships
@
OTA Insight
October 18, 2023,
Jeremy Greant
has seen a demo of
Hotellab
Hotellab differentiates by it's capability to integration market intelligence data in their price recommendation. They focus on current market trends and not historical data / Trends only. Their Hybrid autopilot feature is also great.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
That is User Friendly and focuses more on current trends, which is very important after covid and the change of booking patterns.
What is more I like the accuracy of the forecast and the detailed analytics in the pick up report.
Showing all answers to:
"Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Pantelis Zigras
Sales Director
@
HotelAvailabilities
October 7, 2023,
Pantelis Zigras
has tried
Hotellab
That is User Friendly and focuses more on current trends, which is very important after covid and the change of booking patterns.
What is more I like the accuracy of the forecast and the detailed analytics in the pick up report.
Thomas Poulios
Founder
@
Hotel Availabilities AE
October 10, 2023,
Thomas Poulios
occassionaly uses
Hotellab
There are so many RMS tools out there, however Hotellab Revenue Management System is one of the favorite of our clients. I would advice to use it at it's my maximum by leveraging the different integrations it offer
Jorge Rocha
VP of Sales
@
UpsellGuru
September 23, 2025,
Jorge Rocha
has seen a demo of
Hotellab
If you’re considering HotelLab, my advice is to lean fully into the onboarding process and give the system enough data to learn your patterns. The platform is powerful, but its real value shines once you trust the automation and let it guide your pricing strategy. Be open to testing the autopilot features early on, most hoteliers find they save significant time while still staying in control. The more you engage with the setup and customisation at the start, the quicker you’ll see the benefits in revenue and efficiency.
Eddy Montagnoli
Partnership Manager
@
BeSafe Group
September 18, 2025,
Eddy Montagnoli
has tried
Hotellab
Unlike many RMS platforms that feel like a “black box,” Hotellab lets you see why it makes certain pricing recommendations and gives you tools to adjust the algorithm to your property’s strategy. Spend time setting up custom views, rules, and dashboards that reflect your unique business goals—this way, the system becomes a true partner in decision-making rather than just an automated rate-setter.
August 5, 2024,
CHRISANTHI CHRISTOFIDOU
regularly uses
Hotellab
While the software is excellent, I would love to see more Property Management System integrations in the future for better variety and connection options. Rate shopping can be enriched with other sources.
November 16, 2023,
Damien Cazabonne
has seen a demo of
Hotellab
Looking for modern-easy to use revenue management, Hotellab should definitely be on your shopping list. The personalisation of the algorithms they can provide, fitting the needs of any customer is a real competitive advantage.
Arina Kolomiets
App Success Manager
@
Apaleo
October 25, 2023,
Arina Kolomiets
has seen a demo of
Hotellab
Sign up for an audit to understand full capabilities of the product, also make sure to talk to Hotellab about website end-to-end analytics to help unlock more direct bookings and check out data integrations
Jeremy Greant
Head of Strategic Partnerships
@
OTA Insight
October 18, 2023,
Jeremy Greant
has seen a demo of
Hotellab
I would recommend to compare it with other Revenue Management System - test it out and you will see the difference by your self. You will see how sleek and easy to use it is while taking complex market data into considerations.
Hotellab has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.