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Review of HelloShift

10
Real-time housekeeping tracking with useful translation — but weak timestamps
Housekeeping Manager from 75-99 room Limited Service & Budget Hotels in Steamboat Springs (United States)
Verified
3 days ago
Products Reviewed
Housekeeping Software
What do you like most?
I like being able to track services in real time. It is very helpful to see where the teams are at all times. We only have 80 units but each are 4 bedroom, 4 bath with full kitchens, so it is a large property. I also like that we can get past the language barrier with communication between the housekeepers and the front desk. In the past, we have had a hard time finding night time housemen because if they can't understand English on a radio, they don't know what amenities and supplies to deliver. We are excited to provide the houseman with a tablet and the front desk will be able to simply send a task to the houseman with item lists. Then the houseman will be able to have it automatically translate to Spanish and also mark the task as complete to know it was done. This is also helpful because our housekeeping management team only works day shifts, so we can track exactly how many deliveries the houseman is doing each evening. This holds the team member accountable because if the next day there were few requests, but the common areas of the building aren't clean, we know they were not performing their job adequately. Right now we are only using it for housekeeping and facilities functions, but we have been coordinating with the front desk and transportation teams to hopefully roll out things on their end in the spring.
What do you dislike or think could be improved?
The translate portion only translates certain portions for the team. Like the write note button still says "Write Note." Also, we have been working on a way to document times of services. Although it tells us the amount of time the team took (e.g. 36 minutes) we would like an actual time stamp to be able to transfer to data for hourly billing purposes. Lastly, there isn't a way to identify how many team members were in the clean. Again, since we are a large operation, it would be helpful to be able to identify there were 2 or 3 team members cleaning rather than write a note.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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