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Review of SiteMinder

9
Great Customer Support Team!
Director of Innovation from 25-49 room Boutique Hotels in Ontario (United States)
Verified
2 months ago
Products Reviewed
Channel Managers
Booking Engine
Hotel Metasearch Management Software
What do you like most?
Definitely have one of the best customer support team I've worked with. Diego Vasquez who is a sales rep still checks in with me to this day, even though we already have had multiple hotels with SiteMinder these past few months. They also have a 24/7 chat support that has great technical support staff like Ravi. There channel management system is easy to learn, and they have an amazing mobile app as well.
What do you dislike or think could be improved?
Booking engine is great, but I would definitely appreciate further modernization. It also would be fantastic if they had "one time use" promo codes, or discounted offers that work only once. When we try and provide a guest with a promo code it discounts the rate inputted DAILY, which is not ideal.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Zidane D. from SiteMinder replied
Hi AL, Thank you for such a detailed review, this truly made our day! It is wonderful to hear that Diego has continued to check in with you even after onboarding multiple hotels. That kind of ongoing care is something we genuinely value, and we will make sure he knows how much it means. We are glad Ravi has been delivering great technical support through our 24/7 chat — we will pass your kind words on to him as well. We appreciate the feedback on the booking engine and promo codes too and we will ensure it is shared with the right team. Thank you for growing with us and for taking the time to share this! Warm regards, Zidane D.

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