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Review of Canary Technologies

10
Seamless guest interaction, but auto responses can miss the mark
PBX Operator from 200 to 499 room Bed & Breakfast & Inns in Riverside (United States)
Verified
2 days ago
Products Reviewed
Upselling Software
Guest Messaging Software
What do you like most?
What I enjoy most about Canary is the seamless interaction between myself and the guest. It allows me to guide them or assist them without them needing to call the hotel.
What do you dislike or think could be improved?
One thing I would improve is the AI auto response, sometimes I wish I could turn it off so I can be first point of contact for the guest. Sometimes it is useful for basic information such as check in times, but for more detailed questions it struggles and auto responses with thank you for this information we will notify the appropriate party, but no one gets notified so then guest feel neglected or ignored.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
4.0/5

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