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Review of SiteMinder

10
Reliable OTA syncing that cuts overbookings — reporting needs work
Front Office Manager from 200 to 499 room Resorts in Kuantan (Malaysia)
Verified
22 days ago
Products Reviewed
Channel Managers
Booking Engine
Guest Messaging Software
What do you like most?
I really appreciate how reliable the channel manager is for keeping rates and availability synced across OTAs without constant manual checks. The real-time updates and solid support have saved us time and reduced overbookings significantly.
What do you dislike or think could be improved?
It would be great if the reporting dashboard offered more customizable filters and faster export options, so we could pull the exact performance data we need without extra steps or waiting.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
[email protected] . from SiteMinder replied
Hi Mohd Farizal, Thank you so much for your valuable feedback! We're absolutely thrilled to hear that our Channel Manager's reliability has made such a positive impact on your operations by reducing overbookings and saving you time. We appreciate your insights regarding the reporting dashboard, and we're committed to improving that aspect to better meet your needs. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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