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Review of Duve

10
Centralizes guest messaging and requests — reporting could be clearer
Technology - Manager from 200 to 499 room Hostels in Melbourne (Australia)
Verified
3 days ago
Products Reviewed
Hotel Guest Apps
Contactless Check-in
Guest Messaging Software
What do you like most?
Duve gives us a central place to manage both the guest app experience and guest messaging. Guests can view the hostel directory, place an order, or submit a request, and our team can collaborate, respond, and communicate through a unified hub that includes WhatsApp, SMS, OTA channels, and chat. This helps reduce friction for guests while allowing our team to manage conversations and requests more efficiently.
What do you dislike or think could be improved?
One area I think Duve could improve is its reporting. It should be easier to see how guests use the app, what information they access within the guest app, and how many requests and conversations the team manages. More granular and clearer reporting would help us understand guest behaviour and improve how we communicate and respond.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
3.0/5

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