Review of AeroGuest

10
Seamless Guest experience
General Manager from 75-99 room Bed & Breakfast & Inns in Copenhagen (Denmark)
Verified
4 years ago
What do you like most?
I like the way the app is build. It is clear to me, that this solution was created by Hospitality people to Hospitality people. The check-in proces is easy to use, and the choose room feature is perfect and a no brainer to use. I wonder why the hotel industry have been lost so many years. Thank you to Aeroguest for making hospitality mobile. This is taking the Hotel industry to new levels, the guest experience is improved and the employee satisfaction is improving. Employees have less stress and more time with the guests that wants service the old fashion way. And that is a relive for service personel, the wait for check in is decreased by a mile because around 50% of guest are using the mobile check-in.
What do you dislike or think could be improved?
Aeroguest is still a rarely "new" product, meaning that there will always be ways to improve and difficulties to overcome, all theese problems have been solved very quick and with understanding.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A

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