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Review of Duve

9
Quick guest messaging that guests actually use — but pre-check-in needs more detail
Front Office Intern from 200 to 499 room Branded Hotels in Zurich (Switzerland)
Verified
5 days ago
Products Reviewed
Hotel Guest Apps
Guest Messaging Software
What do you like most?
The quick guest messaging software, guests use frequently. Also Guests are able to communicate any requests through the app garnering good reviews.
What do you dislike or think could be improved?
Guests should be able to provide us with more information than is currently given during pre-check in. Easily adding payment instructions, billing instructions or even adding ID/Passport details would be a huge plus for our Front Office Team, saving up precious time which can be used towards more guest related work during physical check in. I really like the layout of the guest perspective given in our dashboard, although the rest of the PC layout is
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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