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Review of Trybe

9
Helpful support and regular updates — booking edits could be easier
Spa Manager from 75-99 room Boutique Hotels in York (United Kingdom)
Verified
6 days ago
Products Reviewed
Spa Software
What do you like most?
I appreciate that there are regular changes and updates to benefit the requirements of the user. The ability to reach out and receive prompt responses from the customer service team is hugely helpful. Friendly and efficient team with helpful responses with step by step instructions and screenshots is most supportive. IT and technology is often not a strong point for those in a hands on hospitality/holistic/beauty/wellbeing industry so often IT/Tech company customer service teams offer 'help' which may make sense to someone else in their industry but fails to be helpful for those outside who actually require help and it is unfair or unreasonable for staff to feel they can't reach out. The team at Try.be are friendly, thorough and keep regular communication to ensure tickets/issues are raised, addressed, resolved efficiently and further support/guidance is issued to help moving forward.
What do you dislike or think could be improved?
An improvement to the existing set up would be that we can drag to extend or shorten a booking slot or block...this is useful in instances when a meeting runs over or a therapist wants to extend their treatment time and there is limited time to go through all the individual steps to add on actual 'upgrade slots' due to needing to be in the actual treatment. It could be coloured/highlighted for easy identification.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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