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Review of Canary Technologies

10
Faster check-in and guest messaging — but too many automatic texts
Front desk Supervisor from 200 to 499 room Branded Hotels in Halifax (Canada)
Verified
2 days ago
Products Reviewed
Contactless Check-in
Guest Messaging Software
Digital Tipping Solutions
What do you like most?
What I like most about Canary is that guests can complete their check-in online, upload their IDs, and skip the paperwork at the front desk. This makes check-in much faster, especially for large groups. I also like the broadcast messaging feature, which allows us to send updates to all guests at once in case of any hotel issues, instead of calling everyone individually. Guests can also send requests or inquiries through text messages, such as asking for something to be delivered to their room, rather than calling the front desk. This saves time for both guests and staff, especially when the front desk is busy.
What do you dislike or think could be improved?
One thing Canary could improve is its spam message filtering, as we sometimes receive a lot of spam messages in the system. Also, it sends too many automatic messages to guests, which can sometimes lead to complaints. It would be helpful if we had more control over automatic messages or the option to turn them off when needed.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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