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Review of Cloudbeds

8
Easy to navigate with helpful front desk tools — needs better folio detail
Front Desk Agent from 25-49 room Resorts in Pompano Beach (United States)
Verified
5 days ago
Products Reviewed
Hotel Management Software
What do you like most?
I like how there are lot helpful features that helps the front desk agent. Such as pre-registration, it saves the guest and front desk agent time when checking in. Everything is pretty much straightforward. Easy to navigate most features. I love how we can write to the guest and it connects with them to us when needed at any given time.
What do you dislike or think could be improved?
Overall, the platform is very intuitive and user-friendly. However, from a Front Desk operations perspective, we need more granular detail in the financial ledgers and guest profiles. Specifically, advance deposits should be posted as dedicated line items directly on the guest folio, with clear visual separation between pre-authorizations and settled payments. Additionally, incorporating a comprehensive Do Not Rent (DNR) feature—with mandatory manager overrides, flag reason categories, and incident documentation attachments—would significantly improve security and operational oversight.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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