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Review of Stayntouch

10
Exceptional PMS Implementation Support from David!
Director of Sales from 200 to 499 room Boutique Hotels in Bonita Springs (United States)
Verified
2 days ago
Products Reviewed
Property Management Systems
What do you like most?
We recently had David onsite for three days to set up our new property management system, and we could not be happier with the experience. From start to finish, David was absolutely fantastic.He arrived fully prepared and managed the entire implementation process with incredible efficiency. Over the course of the three days, he seamlessly handled the system configuration, data integration, and initial testing. What could have been a highly stressful transition was incredibly smooth thanks to his expertise and structured approach.Beyond his technical skills, David was an excellent trainer. He took the time to walk our team through the new platform, answering all of our questions with patience and clarity. He made sure everyone felt comfortable and confident using the system before he left.David’s professionalism, positive attitude, and dedication made a massive difference in our launch. We highly recommend both this PMS vendor and David specifically for any onsite implementation needs. Thank you for the outstanding support!
What do you dislike or think could be improved?
On-Time Delivery: All external vendors were successfully integrated within the strict 3-day cutover window, meeting our primary deployment goals. The Bottleneck: Initial third-party unreadiness and response delays heavily threatened our launch timeline. The Turnaround: Our dedicated vendor liaisons immediately flagged the lag, allowing us to initiate high-priority escalations that forced rapid vendor alignment. Next Steps for Leadership: To protect future launches, we recommend establishing enforceable pre-cutover SLAs and mandatory validation checkpoints before day one.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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