Review of Cendyn

6
In general, I use RVNG to verify/manage the rate settings, and to ensure that the rates will be correctly mapped to our Channel Manager.
Sales Assisant from 100 to 199 room Branded Hotels in Lyon (France)
Verified
9 months ago
What do you like most?
Rate setup for accepted RFPs is automatic, which saves time and helps avoir human errors. The interface is generally easy to understand, so I can quickly fix small urgent mistakes without going through the data team.
What do you dislike or think could be improved?
There could be a more efficient way to organize rate plans (such as chainwide or half-board) to make them easier to identify among the many existing plans. / Sometimes, when a ticket exchange takes too long, the data team does not take the time to review the history, which leads to unnecessary back-and-forth and prevents the issue from being resolved effectively.
3.0
Average
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
N/A
Implementation
N/A

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