Cendyn Digital Marketing Platform
4.7 (18 REVIEWS)
HT Score
0 out of 100
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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn
Read RecommendationsCendyn Digital Marketing Platform
Unranked in Hotel Metasearch Management Software
Power up your direct bookings by up to 30% with our all-in-one platform
89% recommended by 259 hotels
Hyatt, Virgin, Onyx Hospitality Group & 256 others
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Digital Marketing Platform is a comprehensive digital marketing system designed specifically for the hospitality industry. This platform allows hotels and resorts to easily connect to all main metasearch engines while effectively managing their metasearch and digital media campaigns. It integrates Google Performance Max for travel goals, ensuring your property appears prominently on Google with targeted Search Ads campaigns. Furthermore, it enhances your visibility across all Google advertising channels and inventory, helping you attract more bookings and maximize ROI. By leveraging this platform, hospitality businesses can streamline their marketing efforts and achieve greater online presence and engagement.
Capabilities
Increase direct bookings by up to 30%
Increase direct bookings by up to 30%
Capture demand and drive direct bookings by managing your digital ads and metasearch campaigns from one single platform. Connect easily to all main metasearch engines. Enhance visibility across all Google advertising channels and inventory in one platform. Manage your metasearch, paid search, and Google Performance Max for travel goals campaigns in one platform. Appear in top position on Google with Search Ads and be visible across all of Google with Performance Max for travel goals.
Campaigns tailored to your needs
Campaigns tailored to your needs
Distribute your hotel media campaigns as you see fit and sell your rooms on the channels that best suit your hotel. Stop choosing between cost per click and commissions: mix your bidding models and change your strategy as you need, depending on demand. All the bidding methods, markets, latest features, and new surfaces you need to increase your direct bookings.
Put your hotel and destination front and center
Put your hotel and destination front and center
Increase your hotel’s visibility in your destination thanks to Google Property Promotion Ads, Tripadvisor Sponsored Placement or Trivago Sponsored Listing. Put your hotel front and center on price comparison sites when users are actively looking for accommodation in your destination, bypassing the OTAs.
Expand your reach on Google
Expand your reach on Google
Leverage Google Performance Max (PMax) for travel goals directly from the platform to stay ahead of the game on all Google surfaces. Serve targeted ads to reach more travelers, enhancing touchpoints throughout their purchase journey. Easily launch, manage, and track your PMax campaigns alongside other campaign types on the Digital Marketing Platform.
Seize top spot on Google
Seize top spot on Google
Position your hotel at the top of the Google search results page to drive more qualified traffic to your website. Easily launch, manage, monitor, and track your Search Ads campaign performance seamlessly alongside your other campaigns, all within one user-friendly platform.
Reporting made easy
Reporting made easy
Enjoy transparent performance tracking with automated reporting dashboards. Monitor bookings and impressions generated in a simple, transparent, and intuitive way. Depending on your needs, leverage custom reports to track the performance and KPIs of your campaigns in the Reporting Center.
Connectivity & Premium Support
Connectivity & Premium Support
Bridge the gap between your official website prices and digital ad channels. The Digital Marketing Platform integrates with over 150 market-leading engines, CRS, and bespoke technologies. You can choose to manage your campaigns or let our team do it for you. Either way, our specialists and technology are here to help you reach your revenue goals.
Features
Services
4/5 features
Reporting & Analytics
4/5 features
Available Add-ons & Modules
Media Performance Management Services
A specialized team manages your campaigns to ensure they realize the best possible visibility while optimizing your investment costs. We create a personalized, fully integrated warning system in the management platform your team uses to manage your accounts, making it simple for your team to monitor your campaigns. And, of course, each metasearch and media channel is managed according to its own rules to best improve your performance.
Cendyn Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn Digital Marketing Platform is the #6 most trending product in the Hotel Metasearch Management Software category (out of 24) and the #269 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites by Hilton Los Angeles International Airport North
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Austin
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
Popularity by Segment
Size
31 | X-Small (1-9 room)
8 | Small (10-24 room)
58 | Medium (25-74 room)
94 | Large (75-199 room)
112 | X-Large (200+ room)
Country
197 | United States of America
14 | France
9 | Canada
9 | Spain
8 | United Kingdom
5 | Italy
5 | South Africa
4 | Ireland
4 | Australia
4 | India
3 | United Arab Emirates
3 | Bahrain
3 | Mexico
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | New Zealand
1 | Malaysia
1 | Bulgaria
1 | Singapore
1 | Sweden
1 | Greece
1 | Cyprus
1 | Bermuda
1 | Morocco
1 | Kenya
1 | Norway
1 | Belgium
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Germany
1 | Colombia
1 | Myanmar
Type
142 | Boutiques
141 | Resorts
121 | Luxury Hotels
95 | City Center Hotels
84 | Bed & Breakfast & Inns
84 | Branded Hotels
64 | Airport/Conference Hotels
61 | Limited Service & Budget Hotels
41 | Casinos
20 | Extended Stay & Serviced Apartments
13 | Vacation Rentals & Villas
9 | Hostels
9 | RV Parks & Campgrounds
8 | Motels
Region
209 | North America
51 | Europe
12 | Asia Pacific
8 | Africa
6 | Oceania
6 | Middle East
1 | South America
1 | Central America
Category
166 | Hotel Reservations Systems
144 | Booking Engine
52 | Digital Marketing Agencies
35 | Revenue Management Systems
22 | Hotel Rate Parity
18 | Business Intelligence
18 | Hotel Metasearch Management Software
13 | Hotel CRM & Email Marketing
11 | RFPs & Proposal Management Software
5 | Website Design
4 | Event Management Software
More Products by Cendyn
Hotelier Rating
Looking for specific info?
9
The ideal partner for your metasearch campaigns as a medium sized Hotel group
Senior Manager Digital Marketing from 200 to 499 room Casino in Berlin (Germany)
Verified
2 years ago
The WIHP technology allows us to seamlessly activate metasearch marketing campaigns across various Metasearch websites across the globe. Their technology gives us access to different bidding options for all channels and bid modifiers that allow us to maximize our ROI and our visibility. In addition the Dashboard and the User Interface are v...
Germany
Germany
Senior Manager Digital Marketing
X-Large Hotel
10
We are satisfied of the results in metas, good organization. Ability to adapt and correct the campaigns with better visibility.
Revenue Manager from 100 to 199 room Branded Hotel in Barcelona (Spain)
Verified
2 years ago
We achieve better postioning in all distribution channels, increasing demand and visibility. We are up to date in our biddings and our vendor improve and correct our marketing objectives.
Spain
Spain
Revenue Manager
Large Hotel
9
Totally recommended
eBusiness Manager from 100 to 199 room Branded Hotel in Barcelona (Spain)
Verified
2 years ago
Professional team defined by empathy, proactivity and results-based goals (Special mention to Magda). Technically very complete and intuitive Platform. Very useful Report Center.
Spain
Spain
eBusiness Manager
Large Hotel
10
Wihp-Metaio A platform with huge possibilities
Client Acquisition Manager from 200 to 499 room Luxury Hotel in Pointe Aux Piments
Verified
2 years ago
10
Excellent customer service and support
Metasearch Manager from 200 to 499 room Bed & Breakfast & Inn in Torremolinos (Spain)
Verified
2 years ago
They are part of our team and accompany us in the monitoring and optimization of our accounts. Having your support and technology is essential for us
Spain
Spain
Metasearch Manager
X-Large Hotel
10
Intuitive software to keep up with your metasearch channels
Traffic Manager from 100 to 199 room Boutique in Paris (France)
Verified
2 years ago
I like that we can see multiple hotels insights in one place. The choice of filters is ok, you can filter the countries, the hotels and go more in depth by knowing the number of nights booked. I also apprecitate the visibility of the price competitiveness.
France
France
Traffic Manager
Large Hotel
10
Very satisfactory
Marketing director from 25-49 room Boutique in Paris (France)
Verified
2 years ago
What we appreciate most is the follow-up of the campaigns, the adjustments if necessary. The responsiveness of our contacts is also very much appreciated.
France
France
Marketing director
Medium Hotel
10
Excellent
Sales Director from 25-49 room Airport/Conference Hotel in Honfleur (France)
Verified
3 years ago
Very easy to manage the channels and to allow budget
It is possible to manage different properties on the same user
France
France
Sales Director
Medium Hotel
10
A powerful tool to increase sales
Chief Executive Officer from 50-74 room in Saint-Andre-les-Vergers (France)
Verified
3 years ago
We are pleased to work with WIHP and their META IO tool. We have increased our conversion rate on our website. This is very important for us and for our 300 hoteliers who are improving their visibility and sales.
The WIHP team is responsive. This is very much appreciated.
France
France
Chief Executive Officer
Medium Hotel
8
One of the most user friendly digital platforms
Digital and Marketing Lead from 200 to 499 room Luxury Hotel in Pointe Aux Piments
Verified
3 years ago
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
Showing all answers to: "What does this product or service do well?"
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities.
The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay.
Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays.
In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships.
In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.
PUSHTech's Hotel CRM & Marketing Automation is a game-changer in the hotel industry. It truly excels in several aspects. Firstly, the platform offers a centralized database, seamlessly integrating data from various hotel software tools like PMS, reservation engines, loyalty programs, and more. This enables hoteliers to have a comprehensive view of their customers, leading to improved customer loyalty and personalized experiences. Secondly, the guest journey automation feature is fantastic. From pre-arrival to post-stay, the platform automates communications via email, SMS, web, and push notifications, reducing manual effort and optimizing guest relationship management. This not only enhances guest satisfaction but also increases direct reservations. Lastly, the platform's user-friendliness is commendable, making it easy for hotel teams to manage campaigns and create beautiful email newsletters effortlessly.
Their tools allow the hotels to successfully segment and leverage their first party data, offering a personalised experience through the entire customer journey with the ultimate goal of increasing direct bookings and guest loyalty.
The great value of PUSHTech's CRM is that it is specially designed to be aggregated in the hotel technology ecosystem. The connectivity with the platform works smoothly, without interruptions. It allows advanced and specialized segmentations for hotel casuistry and integrates in real time its statistics with the data collected through our Social WiFi.
In addition, it offers the functionality to automatically exclude from future email marketing campaigns those customers who have already booked in the last 3, 6, 9 or 12 months.
All this makes possible a better knowledge of customers, centralizing information and guest profiles and acting as a CDP. Undoubtedly, the best hotel CRM we know, with more than 200 integrations available. A basic tool for the disintermediation of reservations.
Question:
What differentiates this product or service from the competition?
Answer:
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
Showing all answers to: "What differentiates this product or service from the competition?"
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding.
Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.
What sets PUSHTech's Hotel CRM & Marketing Automation apart from the competition is its comprehensive approach to customer data integration. With APIs, SDKs, and Webhooks, the platform unifies various customer databases, ensuring all valuable information is available in one place. This means hotels can harness rich data for precise audience segmentation and personalization. By leveraging reservation data, buying behaviour, and contact details, hotels can create highly targeted campaigns, delivering personalized experiences that resonate with individual guests. Additionally, PUSHTech frees marketing teams from software engineers' dependency, giving them full control over technology-driven campaigns and actions. The measurable ROI ranging from x10 to x70+ is another remarkable aspect. By disintermediating bookings from OTAs to the direct channel and optimizing direct new bookings, the platform significantly boosts business income. With its focus on simplicity, affordability, and effective communication across multiple channels, PUSHTech emerges as a true partner for hotels, empowering them to build strong customer relationships, enhance competitiveness, and simplify the complexities of technology
The capacity to seamlessly integrate their platform within the tech ecosystem from the hotel (from booking engines and PMS's to Digital advertising platform), allowing them to take control of their client data from an organised central database.
As a differential value, it positively surprises the possible generation of fields and categories for data collection, making it tailored to each client. It allows the enrichment and consolidation of PMS data in an automated way, while detecting duplicate users. It also allows the tracking of sales per user thanks to the integration script with the booking engine. As a result, it is possible to analyze the savings in commissions by obtaining reports on the bookings of repeat customers. In addition, it offers the possibility of launching unlimited email marketing campaigns. An ideal solution to exponentially increase direct bookings within the hotel sector.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations.
My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency.
In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage.
Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction.
In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth.
In conclusion, the advice I offer to fellow hot
As a former hotel chain marketing director, I highly recommend thoroughly assessing your hotel's specific needs and technological ecosystem before implementing PUSHTech's platform. Understanding how this solution integrates with your existing systems, unifies data, and aligns with your marketing strategies is crucial. Take advantage of their dedicated success and support teams to ensure a smooth onboarding process and ongoing assistance. This way, you can maximize the benefits of PUSHTech, enhance guest experiences, and boost direct reservations and operational efficiencies for your hotel.
The hotel marketeers need to be mindful that the cookieless future when 3rd party cookies will be deprecated is around the corner. That means that existing Digital Marketing Strategies will have to be revamped.
Leveraging 1st party data is the way to go and what your customers are demanding. Having a robust solution like Pusthech will ease the way about how you take control of the database, segment it and use it to create those personalised experiences and increase direct sales and customer loyalty.
I would simply say try it out to see how it works. It is a CRM specialized in the hotel industry and oriented to offer an excellent user experience. Because they know the industry inside out, its functionalities are aligned with the marketing, loyalty and direct bookings strategy.
Recommended by
Carmen O'Brien
Sr Director, Global Strategic Accounts
@
SiteMinder
Tiago Araújo
CEO
@
HiJiffy
Miguel González
Head of Marketing & Communications
@
Roiback
Roger Miro
Program Specialist, Strategic Accounts & Partnerships
@
Sojern
Daniel Alzina
CEO
@
Hotelinking
Carmen O'Brien
Sr Director, Global Strategic Accounts
@
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Tiago Araújo
CEO
@
HiJiffy
Miguel González
Head of Marketing & Communications
@
Roiback
Roger Miro
Program Specialist, Strategic Accounts & Partnerships
@
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Daniel Alzina
CEO
@
Hotelinking
Krystal De Anda
Partnerships Manager
@
OTA Insight
John Lingos-Webb
Global Partnerships & Alliances
@
Duetto
Nacho Jacobo
CEO y Co-Fundador
@
BookingCore
Reid Webster
VP Strategic Growth
@
stayntouch
Kyle Killion
Founder
@
Suiteness
Fabricio Titiro
Director of Hospitality Partnerships
@
Oracle Hospitality
Stephen Collins
Head of Customer Success
@
Avvio
Fabricio Titiro
Principal - Partnerships
@
Oracle Hospitality
Liz Brucker
Manager, Oracle Hospitality Product Management
@
Oracle Hospitality
Holly Zoba
Principal
@
Scout Simply
Tom Buttigieg
Head partnerships
@
RMS Cloud
Nikolay Lazarov
Integraton Manager
@
Clock Software
Reid Webster
SVP Partnerships
@
LaaSie.ai
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
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Posts
Cendyn
2 weeks ago
Cendyn names Jeffrey A. Cross new Chief Financial Officer
Cendyn
1 month ago
Cendyn Launches Product Learning Center To Advance Hoteliers’ Commercial Success
Cendyn
2 months ago
Cendyn and Glowing Integration Redefines Omnichannel Messaging for Hotels
Cendyn
4 months ago
Cendyn Boosts Hoteliers’ Search Advertising Campaigns With New Google Integration
Cendyn
6 months ago
Hotel Revenue Growth Spearheads Cendyn’s Repositioning
Cendyn
7 months ago
The metasearch 101 route
Cendyn
7 months ago
Email deliverability guide for hoteliers
Cendyn
10 months ago
Cendyn Doubles Down on the Future of CRM with Strategic Acquisition of PUSHTech
Cendyn
1 year ago
Cendyn Reinforces Commitment to Driving Profitable Revenue Through WIHP Acquisition
Cendyn
1 year ago
TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience
Cendyn
1 year ago
Top design trends for casino websites
Cendyn
1 year ago
What hoteliers need to know about the end of Universal Analytics and the switch to Google Analytics 4
Cendyn
1 year ago
eCommerce trends shaping today’s guest expectations
Cendyn
1 year ago
Why the CRS should be the source of truth for rate management
Cendyn
1 year ago
Top tips for helping your hotel stand out this wedding season
Cendyn
1 year ago
Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels
Cendyn
1 year ago
Cendyn Announces Senior Leadership Team Expansion
Cendyn
1 year ago
A Guide to Driving Conversions on Your Website
Cendyn
1 year ago
How to Win Direct Bookings from Metasearch
Cendyn
1 year ago
Top Tactics to Drive Direct Bookings
Cendyn
1 year ago
Cendyn Launches eInsight Sales, The First Fully Integrated Sales & Marketing CRM Platform for Hospitality
Cendyn
1 year ago
7 Ways Casinos Can Leverage Digital Marketing to Drive Demand
Cendyn
1 year ago
Website Design and UX Trends for 2023
Cendyn
1 year ago
Rethinking the Hotel Tech Stack for Revenue Optimization
Cendyn
1 year ago
Sarova Hotels and Resorts, Kenya selects Cendyn’s streamlined technology ecosystem
Cendyn
1 year ago
Rethink Your Casino Revenue Strategy for a Total Revenue World
Cendyn
1 year ago
SEO VS. SEM: Fundamentals of Search Engine Optimization and Marketing
Cendyn
1 year ago
Hotel operator's checklist to master flawless check-in
Cendyn
1 year ago
Guestrev is Getting a Makeover
Cendyn
2 years ago
Hotelier's Guide to Navigating Group Sales
Cendyn
2 years ago
Mastering Revenue Management With a Reduced Workforce
Cendyn
2 years ago
Hotel Website Personalization Tactics to Boost Direct Bookings
Cendyn
2 years ago
How to Revolutionize Hotel Operations with a Customer Data Platform
Cendyn
2 years ago
Four Ways to Use a Customer Data Platform at Your Hotel
Cendyn
2 years ago
The Complete Revenue Management Playbook for Casinos
Cendyn
2 years ago
The Ultimate Guide to Conquering the 2023 Hotel Budgeting Season
Cendyn
2 years ago
Digital Advertising Tips & Tricks for Your Hotel
Cendyn
2 years ago
Supercharge Your Hotel's Digital Marketing with CRM Data
Cendyn
2 years ago
7 Ways to Boost SEO Results for Your Hotel
Cendyn
2 years ago
Cendyn Announces Acquisition of digitalhotelier
Cendyn
2 years ago
Cendyn Names Subhobroto Biswas Managing Director & General Manager of India
Cendyn
2 years ago
Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile
Cendyn
2 years ago
Top RMS Reports Every Hotel Revenue Manager needs to know
Cendyn
2 years ago
Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings
Cendyn
2 years ago
6 Easy Ways to Spruce Up Your Hotel’s Website
Cendyn
2 years ago
7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty
Cendyn
2 years ago
Cendyn and Pegasus Complete Merger
Cendyn
2 years ago
Cendyn and Pegasus to Merge
Cendyn
3 years ago
Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs
Cendyn
3 years ago
Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry
Cendyn
3 years ago
Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests
Cendyn
3 years ago
NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry
Cendyn
3 years ago
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn
3 years ago
10 New Creative Room Types to Boost Revenue
Cendyn
3 years ago
Audiences: The Most Powerful Segmentation in Hospitality
Cendyn Integrations
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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