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Review of SiteMinder

10
Efficient Channel Manager and Booking Engine for Smooth Operations
E-commerce Executive from 100 to 199 room Branded Hotels in Bangkok (Thailand)
Verified
8 months ago
Products Reviewed
Channel Managers
Booking Engine
Guest Messaging Software
What do you like most?
The Channel Manager makes it very easy to manage allotments and update availability across all connected OTAs in real time, helping us avoid overbooking. The mapping rate feature is also very useful, as it saves time and ensures consistency of rates across channels. In addition, the Booking Engine allows us to generate direct bookings from our website with a user-friendly interface that improves customer experience and increases conversion rates.
What do you dislike or think could be improved?
Sometimes the mapping process for new rate plans can be a bit time-consuming, and it would be helpful to have a more automated setup. The Booking Engine could also benefit from more customizable design options to match hotel branding. Additionally, a more detailed reporting dashboard would help us analyze booking performance more effectively.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Zidane D. from SiteMinder replied
Hi Nilubon, Thank you for your feedback! We're pleased to hear that our Channel Manager makes it easy to manage allotments with real-time availability updates across OTAs to help avoid overbooking, that the mapping rate feature saves you time whilst ensuring rate consistency, and that our Booking Engine is generating direct bookings with a user-friendly interface that improves customer experience and conversion rates. We appreciate your suggestions for streamlining the mapping process for new rate plans. This feedback will be shared with our product team as we continue to improve workflow efficiency and analytical capabilities. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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