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Review of Canary Technologies

10
Saves paper and makes front desk life easier — AI replies can miss the mark
Front Office Manager from 75-99 room Branded Hotels in Courtenay (Canada)
Verified
1 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Contactless Check-in
Guest Messaging Software
What do you like most?
Canary has saved us a great deal of paper and made our Front Desk Agents lives much easier with their CC Authorization, Messaging, and Contactless Check-in solutions! Having all this in one place makes it even more convenient. We are really looking forward to participating in the Digital Tipping Solution once it has made it's way up to Canada, as we recognize that many people do not carry cash any longer! Canary also has wonderful staff (I have dealt mostly with Melissa and Zi) that are very attentive and always quick to reply and offer assistance any time I have needed it.
What do you dislike or think could be improved?
If the AI generated responses could be turned on and off by the recipient or the front desk agent. Most of the time these are very helpful, but occasionally we have to reiterate the information given as it isn't correct or applicable at certain times.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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