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Review of hotellab

10
Immediate Results for a Luxury Seaside Resort
Reservations Supervisor from 25-49 room Boutique Hotels in Amaliada (Greece)
Verified
13 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
We are a luxury seaside hotel in the Western Peloponnese with a strong identity and a discerning clientele, so we were careful about choosing the right revenue management system. We started using hotellab RMS at the end of March and were pleasantly surprised by how quickly everything came together. The integration with our Fidelio PMS was smooth and faster than we anticipated, which gave us confidence from the very start. Within the first couple of months the results were already visible, ADR, occupancy and RevPAR all improved meaningfully compared to the same period last year, and the revenue growth confirmed that the system was pricing our rooms in line with real market demand. Beyond the numbers, one of the most valuable outcomes has been the time saved. Pricing decisions that previously required manual effort and constant attention are now handled by the system, freeing our team to focus on the guest experience, which is at the heart of what we do.
What do you dislike or think could be improved?
Nothing significant to flag at this stage. The onboarding was well-managed, the team was responsive, and the system delivered results quickly. We are still in the process of fine-tuning certain configurations and exploring the full depth of the platform, which we see as a natural and positive part of getting the most out of the tool.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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