Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Hotel-Spider

9
Smooth onboarding and custom integrations — but PMS alignment still matters
Direktor from 75-99 room Other in Königswinter (Germany)
Verified
2 days ago
Products Reviewed
Channel Managers
Booking Engine
What do you like most?
Choosing the right channel manager can quickly become a challenge. If you rely on your PMS provider, they tend to remain fairly neutral and simply point you to a free demo. Sure, you can ask questions and explain your channel manager needs during the demo. Ultimately, it's not just the price-performance ratio that matters; the channel manager also needs to be scalable and flexible. We inquired about all our requirements beforehand and received the go-ahead. For the onboarding process, we were assigned a competent onboarding manager who handled our complex configuration very professionally. Together with the PMS provider, Apaleo, solutions were sought and the integration optimized. The direct communication between HotelSpider and our webmaster was particularly helpful. This allowed our specific requirements and individual integration on our website to be correctly implemented. The final challenge was integrating with HRS. Here, too, a solution was found collaboratively. Currently, everything is running smoothly, which is reassuring. Additional integrations can be added if needed.
What do you dislike or think could be improved?
A channel manager must closely align with a PMS system and continuously evolve. Everything envisioned for the future on the roadmap must also be feasible. That's what the customer expects. Often, the channel manager is capable of more, but this is limited by its integration with other systems, such as OTAs.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information