World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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Revenue Management
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Hotel-Spider Channel Manager
4.9 (37 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotel-Spider Channel Manager
Ranked 13 (out of 149) in Channel Managers
Hotel-Spider Channel Manager
98% recommended by 37 hotels
Hotel-Spider has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Hotel-Spider’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Hotel-Spider for its reliable systems and seamless integration with booking platforms, helping increase online visibility and streamline processes. Its intuitive tools facilitate efficient channel and rate management, contributing to revenue enhancement. Users appreciate the responsive customer support, though some suggest improvements in automated payment integration and Airbnb connectivity. Overall, Hotel-Spider is a practical solution for both small and large hotel operations.
What Types of Hotels Hotel-Spider is Popular For
Size
5 | X-Small (1-9 room)
9 | Small (10-24 room)
18 | Mid-Sized (25-74 room)
2 | Large (75-199 room)
1 | X-Large (200+ room)
Country
13 | Switzerland
9 | Austria
9 | Germany
1 | Mexico
1 | Liechtenstein
1 | Netherlands
Type
16 | Bed & Breakfast & Inns
9 | Limited Service & Budget Hotels
8 | Boutiques
8 | Branded Hotels
8 | City Center Hotels
5 | Luxury Hotels
4 | Motels
3 | Airport/Conference Hotels
3 | Resorts
1 | Hostels
1 | Vacation Rentals & Villas
Region
33 | Europe
1 | North America
Category
37 | Channel Managers
5 | Hotel Reservations Software
5 | Booking Engine
Didn’t find what you were looking for?
What is Hotel-Spider?
Founded in 2002 | Headquarters in Nyon (Switzerland) | 9 employees
Hotel-Spider Channel Manager is a distribution platform designed to streamline and optimize online room distribution for hotels. It automates the management of multiple online travel agencies (OTAs) and booking platforms, ensuring that room availability, rates, and inventory are always up-to-date across all distribution channels. This reduces manual workload, minimizes the risk of overbookings, and helps maximize revenue opportunities. With no initial investment costs, a 30-day free trial, and comprehensive customer service, Hotel-Spider Channel Manager is an accessible and effective tool that seamlessly fits into the daily operations of any accommodation provider.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hotel-Spider products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hotel-Spider Reviews Analyzed: 7
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hotel-Spider Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hotel-Spider
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotel-Spider's Provided Description:
"Integrate and automate all your systems with reliable two-way interfaces. Enter your rates and availabilities in our system or have your PMS send them to us. This data is then forwarded to all your connected booking portals. When a reservation is made, we import the reservation and automatically change the inventory on all platforms. The reservation is then sent to you and synchronised with your Property Management System. No initial investment costs, a 30-day free test under real conditions and unlimited customer service make us stand out."
FAQs
Hotel-Spider Channel Manager Alternatives
Not sure if Hotel-Spider is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Capabilities
COMPLETE INTEGRATIONS
COMPLETE INTEGRATIONS
Use the platform you are familiar with to control your online distribution. A full, two-way integration with your property management system or revenue management system will automate your distribution further. Your PMS will send the already defined availabilities and prices to Hotel-Spider eliminating all manual steps. Online reservations are reimported to the PMS so you do not have to enter them anymore.
TRANSPARENCY
TRANSPARENCY
Hotel-Spider is completely transparent: full access to all change logs gives you security through transparency. You can even drill down to the messages that have been sent out or received by our system. This enables fast and easy analysis all data exchanges. Our intelligent troubleshooter, allows you to understand the data exchanges before the reservation took place.
DERIVATIONS
DERIVATIONS
Price derivations allow you to work with a pre-defined price logic, where products are linked. For example, your non-refundable rate moves in parallel with your standard rate. We take it even further by allowing dynamic, day-based differences. Percentage, per room or per person derivations are possible. Inventory derivations are linkages between the availabilities of one room category and another
DASHBOARD AND STATISITCS
DASHBOARD AND STATISITCS
The Hotel-Spider statistics dashboard provides a clear overview of reservation data, allowing you to track where your online sales are coming from. It displays key insights into reservations, booking channels, and location data, enabling you to make informed decisions to optimize and enhance your sales strategy. This tool helps you understand and improve your online performance by analyzing crucial sales metrics.
FULL ACCESS AND CONTROL
FULL ACCESS AND CONTROL
Our modern and easy to use extranet gives you a fast and efficient access to manage your property. Changing your sales strategy is easy; with unlimited control you can adapt the extranet to your needs. Rooms, rates and interfaces can be modified and user permissions defined.
DRAG AND DROP MAPPING
DRAG AND DROP MAPPING
Our channel manager works with product-based mapping for all interfaces. This efficient connectivity method sells your availabilities accurately on all booking platforms. Drag and drop the products to connect them with the online world.
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
Available Add-ons & Modules
Hotel-Spider Booking Engine
Booking Engine
On your website you have full control over the content and story you want to transmit to your customers. An elegant booking button transforms your website into an ecommerce platform and drives your direct reservations.
Meta Search Connection
Hotel Metasearch Management Software
Advertising via METASEARCH is one of the tools available to you for attracting the attention of guests, increasing visitors to your booking engine, and acquiring direct guests.
Global Distribution System
Direct Booking Tools
A presence on the GDS provides the opportunity to be more easily found by travel agencies, tour operators and business travelers worldwide
Hotel-Spider Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel-Spider Channel Manager is the #17 most trending product in the Channel Managers category (out of 149) and the #681 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotel-Spider’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hotel-Spider Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Compare Hotel-Spider to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
Completely satisfied
Front desk from 50-74 room Bed & Breakfast & Inn in Kitzingen (Germany)
Verified
3 days ago
We have been working with Hotel-Spider for many years and are very satisfied. All functions and integrations work flawlessly. Hotel-Spider has excellent support. A short email is all it takes, and everything is taken care of immediately. We can absolutely recommend Spider. Thank you for the great collaboration. Hotel Toskana, Michael Kröger
Germany
Germany
Front desk
Mid-Sized Hotel
10
It doesn't get any better than this.
Dir. Ass. from 50-74 room Bed & Breakfast & Inn in Wien (Austria)
Verified
4 days ago
Whenever a problem arises or we need help, Hotel-Spider is competent, helpful, and quick to assist – it couldn' be better, thank you!
Austria
Austria
Dir. Ass.
Mid-Sized Hotel
10
Great overall package
Owner from 5 to 9 room in Bairbach (Austria)
Verified
7 days ago
Great and easy-to-use channel manager, top-notch support team in the background – I can wholeheartedly recommend Hotel Spider to everyone.
Austria
Austria
Owner
X-Small Hotel
10
Exemplary customer service that leaves nothing to be desired.
Owner & Managing Director from 5 to 9 room Bed & Breakfast & Inn in Augsburg (Germany)
Verified
11 days ago
Since choosing Hotel-Spider as our channel manager for our small but excellent B&B, I've had nothing but positive experiences. The customer service deserves special mention, whether via email, phone, or chat. Whenever I needed help (and that was quite often at the beginning), I was met with friendly, helpful, and—most importantly—competent...
Germany
Germany
Owner & Managing Director
X-Small Hotel
10
Recommended channel manager and booking engine
Hoteliere from 50-74 room Airport/Conference Hotel in Hinterbruhl (Austria)
Verified
3 months ago
The support is top-notch, helpful, and friendly. The technology works smoothly and flawlessly. We've been working with Spider for many years. The connection to our PMS is seamless.
Austria
Austria
Hoteliere
Mid-Sized Hotel
2
The only thing that works properly is adhering to the notice period
Inhaber from 25-49 room Luxury Hotel in
Verified
3 months ago
10
Impeccable cooperation over many years
Hoteliere from 25-49 room Motel in
Verified
3 months ago
10
Exceptionally good support and easy operation
Marketer/Haustechnik from 25-49 room Branded Hotel in Leibnitz (Austria)
Verified
3 months ago
I've been working in the hotel industry for a long time, so I've dealt extensively with specific software and am familiar with all the problems that can arise from the many options available. A multitude of programs often makes the job more difficult. Hotel-Spider surprised me with *the simple software interface (user-friendliness)* the ver...
Austria
Austria
Marketer/Haustechnik
Mid-Sized Hotel
10
I highly recommend!
Admin from 10 to 24 room Bed & Breakfast & Inn in Cossonay (Switzerland)
Verified
3 months ago
I like the responsiveness, the customer service, the value for money and the product which is really top notch! It works really well!
Switzerland
Switzerland
Admin
Small Hotel
10
Reliable, Innovative
Inhaber from Limited Service & Budget Hotel in Heimsheim (Germany)
Verified
3 months ago
Hotel Spider is a highly innovative company. We've been working with Hotel Spider for almost ten years, and we've never been disappointed. The competent consulting team provides prompt and straightforward assistance with questions and problems and is always easily accessible. Always on the cutting edge, Hotel Spider shows its customers what...
Germany
Germany
Inhaber
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Hotel-Spider hasn’t been recommended by any experts or partners yet
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Support
Unverified
Hotel-Spider has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
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