Hotel-Spider Channel Manager

4.9 (19 REVIEWS)

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Hotel-Spider Channel Manager

4.9 (19 REVIEWS)

Unranked in Channel Managers

Hotel-Spider The Online Hospitality Distribution Platform -

Ratings Summary

4.9
Excellent
19 reviews
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

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Achievements

Trending Product

This vendor's trending score is rising, Hotel-Spider Channel Manager is the #19 most trending product in the Channel Managers category (out of 102) and the #738 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotel-Spider’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Hotel-Spider Channel Manager
Founded in 2002 | Headquarters in Nyon (Switzerland) | 9 employees
At Hotel-Spider, we offer the hotel-oriented online marketing services, tools and know-how that accommodation providers need to manage, automate and optimize their online distribution. We believe that technology and constantly changing regulations shouldn’t cause hoteliers unnecessary headaches. Our dedication to customer success means our clients have more time to focus on what they do best: welcoming, serving and delighting their guests.

Capabilities

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Hotel-Spider doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Pricing

Pricing Available By Request

Hotel-Spider has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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19

Reviews

0

Expert Recommendations

Hotelier Rating

Excellent
18
Very Good
0
Average
0
Poor
0
Terrible
1

By Product

  • Channel Managers
    Channel Managers
  • Hotel Reservations Systems
    Hotel Reservations Systems

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • Europe
    Europe
10

Very good product (Hotel Spider)

Geschäftsführer from 100 to 199 room City Center Hotel in Apolda (Germany)

Verified
2 months ago
Easy to deal with, fast and effective support, the channel manager has served us very well and is also relatively inexpensive.
0

Swiss quality product looks different to me...

Owner/Unternehmensinhaber from 25-49 room Bed & Breakfast & Inn in Waidring (Austria)

Verified
17 months ago
If you get a competent answer from the support ZEITNAH (!) and the system is running perfectly. Unfortunately, that wasn't often the case...
10

Very good technology base

General Manager from 50-74 room Branded Hotel in Olching (Germany)

Verified
18 months ago
-Fast-response, competent and friendly support -well thought-out, tidy extranet- booking mask on your own homepage that appeals in terms of design and functionality -well-structured, friendly onboarding, in which sufficient time was taken for setup and questions
10

Highly Recommended!

Hotelier from 5 to 9 room Bed & Breakfast & Inn in Celerina/Schlarigna (Switzerland)

Verified
2 years ago
Hotel Spider Channel Manager has made availabilities on the connected booking platforms much easier for us over the years. Perfect support at all times. Now we are foregoing it because we are currently unable to accept online bookings, especially because of the extraordinary Covid situation. We only have 1 booking platform in reserve.
10

Perfect support from A to Z

Marketing from 25-49 room in Filzbach (Switzerland)

Verified
2 years ago
In 2021, our hotel changed all of its reservation systems and thus also relaunched the Hotel-Spider. The preparation, going live and afterwards everything went smoothly. Ms. Kamm from the support team deserves a special mention - she looked at everything very patiently with us. The channel manager as well as Spider-Booking 4 run smoothly an...
10

Hotel Spider top recommendation

Geschäftsführung Chaletdorf Hannersberg from 25-49 room Resort in Hannersdorf (Austria)

Verified
2 years ago
Simple handling, perfect customer service - even for hotel beginners! Support line always available, competent and very patient Setting up was quick and uncomplicated, changes are implemented immediately.
10

Very stable system & professional support

Direktor from 50-74 room City Center Hotel in Zürich (Switzerland)

Verified
2 years ago
I have been working with Hotel Spider for a long time and I appreciate the stability and reliability of this system. From my point of view, HS is also one of the few systems that documents the receipt and sending of XML files in a way that is visible to the user. For this I even afford the luxury of running 2 channel managers. - I also appr...
10

Hotel-Spider impresses as a product and especially with the support

Betriebsleiter from 1 to 4 room Vacation Rentals & Villa in Selm (Germany)

Verified
2 years ago
The use of Hotel-Spider enables transparent control of rates, availability and categories in combination with the PMS system. It is obvious that the further development of the system is being actively pursued and that suggestions from customers / users are also incorporated as ideas. Especially the support by the employees stands out clearl...
10

Mi Hotel-Spider always linked up to date

Gastgeberin from 5 to 9 room Bed & Breakfast & Inn in Sachseln (Switzerland)

Verified
2 years ago
The support and assistance are personal, understandable and always prompt. Hotel-Spider is always up to date with new technologies and offers them to customers in practical news and videos.
10

Always nice, always professional

Hôtelière from 10 to 24 room Hostel in Eglisau (Switzerland)

Verified
2 years ago
The whole Hotelspider team is always very courteous, nice, helpful and professional. Reachable quickly and give timely feedback. I can only recommend it.
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Support

Unverified

Hotel-Spider has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

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This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

99%

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