Hotel-Spider Channel Manager

4.9 (20 REVIEWS)

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0 out of 100
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Hotel-Spider Channel Manager

4.9 (20 REVIEWS)

Unranked in Channel Managers

Hotel-Spider

Hotel-Spider has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Ratings Summary

4.9
Excellent
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Hotel-Spider Channel Manager is the #22 most trending product in the Channel Managers category (out of 108) and the #715 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Hotel-Spider’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Hotel-Spider Channel Manager
Founded in 2002 | Headquarters in Nyon (Switzerland) | 9 employees
At Hotel-Spider, we offer the hotel-oriented online marketing services, tools and know-how that accommodation providers need to manage, automate and optimize their online distribution. Our distribution platform consists of a channel manager, booking engine, META connections, Global Distribution Connections and a multi-property management system (CRS). We want to make it easy for every hotel to effectively market and sell their rooms online. To us, this means offering a state-of-the-art hotel distribution platform, innovating continuously, sharing our know-how and regularly updating and expanding the hotel-oriented services we offer. No initial investment costs, a 30-day free test under real conditions and unlimited customer service make us stand out.

Capabilities

profile-empty-state.svg

Hotel-Spider doesn’t have any benefits or use cases available

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

Spider-Booking

Booking Engine
On your website you have full control over the content and story you want to transmit to your customers. An elegant booking button transforms your website into an ecommerce platform and drives your direct reservations.

PREMIUM ADD-ON

Meta Search Connection

Hotel Metasearch Management Software
Advertising via METASEARCH is one of the tools available to you for attracting the attention of guests, increasing visitors to your booking engine, and acquiring direct guests.

PREMIUM ADD-ON

Global Distribution System

Direct Booking Tools
A presence on the GDS provides the opportunity to be more easily found by travel agencies, tour operators and business travelers worldwide

PREMIUM ADD-ON

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotel-Spider Average Hotel-Spider

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Hotelier Rating

Excellent
19
Very Good
0
Average
0
Poor
0
Terrible
1

Property Size

  • X-Small (3)
  • Small (2)
  • Medium (10)
  • Large (2)
  • X-Large (2)

Country

  • Switzerland
    Switzerland
    (9)
  • Austria
    Austria
    (4)
  • Germany
    Germany
    (4)
  • Spain
    Spain
    (1)
  • Liechtenstein
    Liechtenstein
    (1)
  • Netherlands
    Netherlands
    (1)

Region

  • Europe
    Europe
    (20)
10

Powerful cloud-based hotel management and distribution system

Consultant from 10 to 24 room City Center Hotel in Amsterdam (Netherlands)

Verified
7 months ago
Hotel Spider allows to connect a property to many dozens of booking sites. By syncing room inventory, rates, and reservations across various online channels Hotel Spider boosts online visibility. The interface is intuitive and user-friendly. Support is responsive and helpful. Highly recommended for small and large hotels alike. The flat-rat...
Country Netherlands
Consultant
Small Hotel
10

Very good product (Hotel Spider)

Geschäftsführer from 100 to 199 room City Center Hotel in Apolda (Germany)

Verified
11 months ago
Easy to deal with, fast and effective support, the channel manager has served us very well and is also relatively inexpensive.
Country Germany
Geschäftsführer
Large Hotel
0

Swiss quality product looks different to me...

Owner/Unternehmensinhaber from 25-49 room Bed & Breakfast & Inn in Waidring (Austria)

Verified
2 years ago
If you get a competent answer from the support ZEITNAH (!) and the system is running perfectly. Unfortunately, that wasn't often the case...
Country Austria
Owner/Unternehmensinhaber
Medium Hotel
10

Very good technology base

General Manager from 50-74 room Branded Hotel in Olching (Germany)

Verified
2 years ago
-Fast-response, competent and friendly support -well thought-out, tidy extranet- booking mask on your own homepage that appeals in terms of design and functionality -well-structured, friendly onboarding, in which sufficient time was taken for setup and questions
Country Germany
General Manager
Medium Hotel
10

Highly Recommended!

Hotelier from 5 to 9 room Bed & Breakfast & Inn in Celerina/Schlarigna (Switzerland)

Verified
2 years ago
Hotel Spider Channel Manager has made availabilities on the connected booking platforms much easier for us over the years. Perfect support at all times. Now we are foregoing it because we are currently unable to accept online bookings, especially because of the extraordinary Covid situation. We only have 1 booking platform in reserve.
Country Switzerland
Hotelier
X-Small Hotel
10

Perfect support from A to Z

Marketing from 25-49 room in Filzbach (Switzerland)

Verified
2 years ago
In 2021, our hotel changed all of its reservation systems and thus also relaunched the Hotel-Spider. The preparation, going live and afterwards everything went smoothly. Ms. Kamm from the support team deserves a special mention - she looked at everything very patiently with us. The channel manager as well as Spider-Booking 4 run smoothly an...
Country Switzerland
Marketing
Medium Hotel
10

Very stable system & professional support

Direktor from 50-74 room City Center Hotel in Zürich (Switzerland)

Verified
2 years ago
I have been working with Hotel Spider for a long time and I appreciate the stability and reliability of this system. From my point of view, HS is also one of the few systems that documents the receipt and sending of XML files in a way that is visible to the user. For this I even afford the luxury of running 2 channel managers. - I also appr...
Country Switzerland
Direktor
Medium Hotel
10

Hotel Spider top recommendation

Geschäftsführung Chaletdorf Hannersberg from 25-49 room Resort in Hannersdorf (Austria)

Verified
2 years ago
Simple handling, perfect customer service - even for hotel beginners! Support line always available, competent and very patient Setting up was quick and uncomplicated, changes are implemented immediately.
Country Austria
Geschäftsführung Chaletdorf Hannersberg
Medium Hotel
10

Hotel-Spider impresses as a product and especially with the support

Betriebsleiter from 1 to 4 room Vacation Rentals & Villa in Selm (Germany)

Verified
2 years ago
The use of Hotel-Spider enables transparent control of rates, availability and categories in combination with the PMS system. It is obvious that the further development of the system is being actively pursued and that suggestions from customers / users are also incorporated as ideas. Especially the support by the employees stands out clearl...
Country Germany
Betriebsleiter
X-Small Hotel
10

Always nice, always professional

Hôtelière from 10 to 24 room Hostel in Eglisau (Switzerland)

Verified
2 years ago
The whole Hotelspider team is always very courteous, nice, helpful and professional. Reachable quickly and give timely feedback. I can only recommend it.
Country Switzerland
Hôtelière
Small Hotel
  • 1
  • 2

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Support

Unverified

Hotel-Spider has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

99%

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