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Hotel-Spider Channel Manager
4.9 (20 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotel-Spider Channel Manager
Unranked in Channel Managers
Hotel-Spider Channel Manager
99% recommended by 23 hotels
The Living Circle, B_Smart, Boutique Hotel Beau-Séjour & 20 others
What is Hotel-Spider?
Founded in 2002 | Headquarters in Nyon (Switzerland) | 9 employees
Hotel-Spider Channel Manager is a distribution platform designed to streamline and optimize online room distribution for hotels. It automates the management of multiple online travel agencies (OTAs) and booking platforms, ensuring that room availability, rates, and inventory are always up-to-date across all distribution channels. This reduces manual workload, minimizes the risk of overbookings, and helps maximize revenue opportunities. With no initial investment costs, a 30-day free trial, and comprehensive customer service, Hotel-Spider Channel Manager is an accessible and effective tool that seamlessly fits into the daily operations of any accommodation provider.
Capabilities
COMPLETE INTEGRATIONS
COMPLETE INTEGRATIONS
Use the platform you are familiar with to control your online distribution. A full, two-way integration with your property management system or revenue management system will automate your distribution further. Your PMS will send the already defined availabilities and prices to Hotel-Spider eliminating all manual steps. Online reservations are reimported to the PMS so you do not have to enter them anymore.
TRANSPARENCY
TRANSPARENCY
Hotel-Spider is completely transparent: full access to all change logs gives you security through transparency. You can even drill down to the messages that have been sent out or received by our system. This enables fast and easy analysis all data exchanges. Our intelligent troubleshooter, allows you to understand the data exchanges before the reservation took place.
DERIVATIONS
DERIVATIONS
Price derivations allow you to work with a pre-defined price logic, where products are linked. For example, your non-refundable rate moves in parallel with your standard rate. We take it even further by allowing dynamic, day-based differences. Percentage, per room or per person derivations are possible. Inventory derivations are linkages between the availabilities of one room category and another
DASHBOARD AND STATISITCS
DASHBOARD AND STATISITCS
The Hotel-Spider statistics dashboard provides a clear overview of reservation data, allowing you to track where your online sales are coming from. It displays key insights into reservations, booking channels, and location data, enabling you to make informed decisions to optimize and enhance your sales strategy. This tool helps you understand and improve your online performance by analyzing crucial sales metrics.
FULL ACCESS AND CONTROL
FULL ACCESS AND CONTROL
Our modern and easy to use extranet gives you a fast and efficient access to manage your property. Changing your sales strategy is easy; with unlimited control you can adapt the extranet to your needs. Rooms, rates and interfaces can be modified and user permissions defined.
DRAG AND DROP MAPPING
DRAG AND DROP MAPPING
Our channel manager works with product-based mapping for all interfaces. This efficient connectivity method sells your availabilities accurately on all booking platforms. Drag and drop the products to connect them with the online world.
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
Available Add-ons & Modules
Hotel-Spider Booking Engine
Booking Engine
On your website you have full control over the content and story you want to transmit to your customers. An elegant booking button transforms your website into an ecommerce platform and drives your direct reservations.
Meta Search Connection
Hotel Metasearch Management Software
Advertising via METASEARCH is one of the tools available to you for attracting the attention of guests, increasing visitors to your booking engine, and acquiring direct guests.
Global Distribution System
Direct Booking Tools
A presence on the GDS provides the opportunity to be more easily found by travel agencies, tour operators and business travelers worldwide
Hotel-Spider Reviews Summary
Ease of Use
4.6/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, Hotel-Spider Channel Manager is the #26 most trending product in the Channel Managers category (out of 111) and the #750 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotel-Spider’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Hotel-Spider Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hotel-Spider Case Studies
Hotel-Spider doesn’t have any case studies available
References
"Friendly and professional service as well as competent and helpful support in various matters."
Florine Sommerhalder
Co-Leitung Krafft Solutions @
"We are very satisfied with the excellent service of Hotel-Spider! Worth recommending at all times!"
Andi Fassbender
Revenue Manager @
"A great team.A great support.Fast, competent.Really highly recommended."
Michael Kröger
GM @
Hotel Toskana Wiesbaden
"I am very satisfied with Hotel-Spider, it works flawlessly with excellent service, I recommend it!"
Wilhelm Kril
Pension Vanii
"We have been working with Hotel-Spider for a very long time and I recommend this Channel Manager to every hotel with a good conscience. A solid platform, very good price/performance ratio, a lot of interfaces, which are constantly being extended."
Felix Helbling
GM @
Hotel Alexander Zürich
"A fantastic and reliable product that is also regularly developed.Moreover, I also think the customer service is great, because their response time is very quick."
Patrick Tobler
GM @
"We are very satisfied with the Channel Manager of Hotel-Spider.Customer service is always available and gives immediate support."
Frau Perren,
Manager @
Jolimont
Featured Customers
Hotel-Spider doesn’t have any featured customers available
More Products by Hotel-Spider
Hotelier Rating
Looking for specific info?
10
Powerful cloud-based hotel management and distribution system
Consultant from 10 to 24 room Branded Hotel in Amsterdam (The Netherlands)
Verified
13 months ago
Hotel Spider allows to connect a property to many dozens of booking sites. By syncing room inventory, rates, and reservations across various online channels Hotel Spider boosts online visibility. The interface is intuitive and user-friendly. Support is responsive and helpful. Highly recommended for small and large hotels alike. The flat-rat...
The Netherlands
The Netherlands
Consultant
Small Hotel
10
Very good product (Hotel Spider)
Geschäftsführer from 100 to 199 room City Center Hotel in Apolda (Germany)
Verified
17 months ago
Easy to deal with, fast and effective support, the channel manager has served us very well and is also relatively inexpensive.
Germany
Germany
Geschäftsführer
Large Hotel
0
Swiss quality product looks different to me...
Owner/Unternehmensinhaber from 25-49 room Bed & Breakfast & Inn in Waidring (Austria)
Verified
2 years ago
If you get a competent answer from the support ZEITNAH (!) and the system is running perfectly. Unfortunately, that wasn't often the case...
Austria
Austria
Owner/Unternehmensinhaber
Medium Hotel
10
Very good technology base
General Manager from 50-74 room Branded Hotel in Olching (Germany)
Verified
2 years ago
-Fast-response, competent and friendly support -well thought-out, tidy extranet- booking mask on your own homepage that appeals in terms of design and functionality -well-structured, friendly onboarding, in which sufficient time was taken for setup and questions
Germany
Germany
General Manager
Medium Hotel
10
Highly Recommended!
Hotelier from 1 to 4 room Bed & Breakfast & Inn in Celerina (Switzerland)
Verified
2 years ago
Hotel Spider Channel Manager has made availabilities on the connected booking platforms much easier for us over the years. Perfect support at all times. Now we are foregoing it because we are currently unable to accept online bookings, especially because of the extraordinary Covid situation. We only have 1 booking platform in reserve.
Switzerland
Switzerland
Hotelier
X-Small Hotel
10
Perfect support from A to Z
Marketing from 25-49 room in Filzbach (Switzerland)
Verified
2 years ago
In 2021, our hotel changed all of its reservation systems and thus also relaunched the Hotel-Spider. The preparation, going live and afterwards everything went smoothly. Ms. Kamm from the support team deserves a special mention - she looked at everything very patiently with us. The channel manager as well as Spider-Booking 4 run smoothly an...
Switzerland
Switzerland
Marketing
Medium Hotel
10
Very stable system & professional support
Direktor from 25-49 room City Center Hotel in Zurich (Switzerland)
Verified
2 years ago
I have been working with Hotel Spider for a long time and I appreciate the stability and reliability of this system. From my point of view, HS is also one of the few systems that documents the receipt and sending of XML files in a way that is visible to the user. For this I even afford the luxury of running 2 channel managers. - I also appr...
Switzerland
Switzerland
Direktor
Medium Hotel
10
Hotel Spider top recommendation
Geschäftsführung Chaletdorf Hannersberg from 25-49 room Resort in Hannersdorf (Austria)
Verified
2 years ago
Simple handling, perfect customer service - even for hotel beginners! Support line always available, competent and very patient Setting up was quick and uncomplicated, changes are implemented immediately.
Austria
Austria
Geschäftsführung Chaletdorf Hannersberg
Medium Hotel
10
Hotel-Spider impresses as a product and especially with the support
Betriebsleiter from 10 to 24 room Luxury Hotel in Selm (Germany)
Verified
2 years ago
The use of Hotel-Spider enables transparent control of rates, availability and categories in combination with the PMS system. It is obvious that the further development of the system is being actively pursued and that suggestions from customers / users are also incorporated as ideas. Especially the support by the employees stands out clearl...
Germany
Germany
Betriebsleiter
Small Hotel
10
Always nice, always professional
Hôtelière from 10 to 24 room Hostel in Eglisau (Switzerland)
Verified
2 years ago
The whole Hotelspider team is always very courteous, nice, helpful and professional. Reachable quickly and give timely feedback. I can only recommend it.
Switzerland
Switzerland
Hôtelière
Small Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
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Hotel-Spider Integrations
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Support
Unverified
Hotel-Spider has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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