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Review of Hotel Investor Apps

7
I like the integration that this product has and the more user friendly and robust accounting features. Looking at our financial data has been clearer and it is much easier for our teams to collaborate in viewing the information behind the numbers. Once we get the mapping issues worked out with Marriott's systems and learn more about the budget creation features, I think this will streamline a lot of what we have been trying to manage in various spreadsheets.
General Manager from 75-99 room Bed & Breakfast & Inns in North Conway (United States)
Verified
8 days ago
Products Reviewed
Hotel Accounting Software
What do you like most?
I like the ease with which daily reports can be reopened and corrected. I like the drill down features to see what transactions are making up the numbers in various reports. I like that we can have multiple tabs open simultaneously I like that when I reach out to support directly for assistance that I am able to get the answers I am looking for with relative ease.
What do you dislike or think could be improved?
The mapping and data retrieval process with StayPMS has been a challenge and it is not always easy to pinpoint where the breakdown has occurred. Although I truly believe this issue lies more with how the product has been rolled out than with the actual product itself, I think having a better baseline of where codes are mapping to initially would improve the process considerably. I don't like that the "Actual Cash Deposit" line in the Deposits and Payments tab of the Daily Report Entry falls just below the natural page break, making it an easy line to miss which then creates "false" cash over/shorts on the Daily Report. I don't like that we have to manually have to enter so much of our Food and Beverage revenue, although, again, I think that this might be more a Marriott/StayPMS issue than an HIA issue, although it would be a considerable improvement if HIA would directly interface with Micros or Toast to pull F&B reports in. I think the online training webinars could be tailored more to teach basic concepts and approaches before opening up to specific questions. I recently attended a "Mastering the Daily Report" webinar and felt like I had wasted my time. While I could see that the presenters had a format and a structured outline, the call was derailed early on by very specific questions pertaining predominantly to Hilton hotels and systems and it left me feeling like we didn't touch on the main aspects of the presentation that had been prepared. I can also see where there would be benefit to offering these types of courses by major hotel brands (ie., Hilton, Marriott, IHG, etc.) so that the nuances of each system could be addressed and reach a more tuned in audience.
3.5
Average
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
3.0/5

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