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Review of Duve

9
Automated guest communication that frees staff — but language defaults cause friction
Revenue Manager from 200 to 499 room Hostels in Bern (Switzerland)
Verified
1 days ago
Products Reviewed
Hotel Guest Apps
Contactless Check-in
Guest Messaging Software
What do you like most?
The automated guest communication. Thanks to this our agents may care more about other stuff and administration. Also the add-on for contactless check-in which is taking over the registration cards.
What do you dislike or think could be improved?
In Switzerland by default English is selected as primary language for self online check-in procedure. We know, that Switzerland, Canada and Belgium are a bit special due to multiple languages in a country. Nevertheless, it causes many problems with our clients, especially german speakers as they cannot understand how and why it is not possible to see mails etc in German. Some gave us the feedback, that they are not even considering reading those messages due to the fact, that it is in English.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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