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Review of Cloudbeds

9
Comprehensive channel managers
Owner from 10 to 24 room Extended Stay & Serviced Apartments in Jakarta (Indonesia)
Verified
4 days ago
Products Reviewed
Property Management Systems
Hotel Management Software
What do you like most?
Cloudbeds boasts one of — if not — the most comprehensive OTA channel lineups available for integration. This allow us to confidently promote our property on multiple channels, which helps boost our brand awareness and sales. The web version of Calendar is intuitive, robust, and at the same time, flexible. You can easily assign rooms to guests just by dragging each reservations to its designated room column. Furthermore, you can create reservations for multiple guests and rooms then accumulate the billing in one invoice.
What do you dislike or think could be improved?
Mobile experience can be vastly improved. Loading information through mobile version of Chrome takes a while and the UI is not well-optimized — the Calendar is especially difficult to navigate in mobile. Coming from a mobile heavy user, it would be greatly beneficial if Cloudbeds has its own mobile app. By having its own mobile app, Cloudbeds can also send notifications of incoming confirmed reservations, guests checking in, and checking out directly to our mobile phones. This allow us, the managers and owners, to stay updated on the status of our property's occupancy. We also noticed that Cloudbeds does not come with a payment gateway and we are required to process any credit cards transactions manually. Hence, we decided not to accept any credit cards. This may not seem too big of a deal right now, coming from the perspective of a now property owner — but as our brand grows, business flourishes, and our guests vary, there will be a time when the capability to process credit card transactions online becomes essential. And I hope when that time comes, Cloudbeds can answer our needs, especially when other management software began offering online payment gateway as a packaged deal. Another improvement that can be done is adding a bank integration where Cloudbeds can directly check for incoming bank transactions, match each transaction with current balance, and auto reconcile them. This additional feature introduces another level of process automation that has never been seen in other management software — except accounting software, which brings to my next suggestion: other software integration. The future of cloud based software is integration — take a look at Xero, Slack, and other business automation platforms – they offer integration that allows data to be shared among productivity software for improved and seamless cross division operations. If Cloudbeds were to be integrated to an accounting software, then all paid reservations can be automatically processed as revenue in the monthly financial reporting.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Anas A. from Cloudbeds replied
Thank you for the detailed review. We are also delighted to hear how much you enjoy using Cloudbeds. We are happy to hear that you are able to navigate our system with ease. Please also be advised that we will take your feedback and suggestions more seriously. We will forward this to the related department and they will take further action. Please let our team know at [email protected] if you need any other assistance.

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