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Review of Duve

10
Seamless guest communication and upselling — with room for deeper analytics
EAM from 200 to 499 room Resorts in Dubai (United Arab Emirates)
Verified
1 days ago
Products Reviewed
Hotel Guest Apps
Contactless Check-in
Guest Messaging Software
What do you like most?
Duve has become one of the most impactful technology platforms in our hotel operation. From pre-arrival to post-departure, the app helps us create a seamless digital guest journey while improving operational efficiency across multiple departments. Guests can easily download the app, access a comprehensive directory of hotel services, place an order, submit a request, and communicate with the hotel through messaging and text channels without needing to call the operator. What stands out most is how effectively Duve connects guests and hotel teams. Requests are centralized, communication is streamlined, and departments can collaborate more efficiently to deliver faster service. The platform has helped us improve response times, reduce missed requests, enhance service recovery, and provide a more personalized experience for every guest. We also value the ability to promote hotel outlets, wellness experiences, dining offers, activities, and upselling opportunities within a single platform. Guests can ask questions before arrival, receive immediate responses during their stay, and remain engaged after departure. This has contributed to stronger guest satisfaction scores, increased ancillary revenue opportunities, and a significantly better overall guest experience. Duve continues to evolve and has become an essential part of our guest communication and engagement strategy. Another standout feature is the continuous innovation of the platform and the responsiveness of the support team. New functionality is introduced regularly, feedback is genuinely considered, and the product continues to evolve in ways that benefit both guests and hotel operators. The combination of guest engagement, operational efficiency, revenue generation, and strong service support makes Duve a valuable long-term partner for our hotel.
What do you dislike or think could be improved?
Our experience has been overwhelmingly positive, and the development team has consistently introduced valuable enhancements. If there is one area for further improvement, it would be even deeper analytics and reporting capabilities. More detailed insights into guest messaging behaviour, response times, request categories, conversion performance, upselling success rates, and guest engagement trends would help hotels make even better operational and commercial decisions. Additional workflow automation, customizable dashboards, and advanced benchmarking tools would also be valuable for larger resorts managing multiple outlets and service teams. Greater visibility into the full guest communication lifecycle could help departments collaborate even more effectively and identify opportunities to improve service delivery. These are refinements rather than concerns, as Duve remains one of the strongest guest messaging and guest app solutions we have implemented and continues to deliver measurable value for both our guests and our operation.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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