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Review of Cloudbeds

6
All reservations in one place — but onboarding was a scam
Owner from 25-49 room Hostels in Managua (Nicaragua)
Verified
1 days ago
Products Reviewed
Channel Managers
What do you like most?
The opportunity of having all reservations under one place so I don't have to be jumping from platform to platform blocking rooms. That and only that is the one thing I like of cloudbeds.
What do you dislike or think could be improved?
First and foremost, the hook of the sellers is so not cool, when I got contacted by a seller, he didn't mention it'd take over a month for me to start using it as a channel manager. I paid almost 6 weeks of cloudbeds without using the benefits I actually bought it for, that already is fake advertisement and not an honest way of selling. A property owner should not be charged for all the time onboarding works!!! It was a scam!! Interface in the computer and app: it's really not intuitive, if I want to see everything in the same screen I have to make it so small that then it's hard to read. The onboarding was poor, I didn't get explained most of the things. The app alone needs sooooo much work! The fact that I cannot make reservations in the app is crazy!! That's what I need the app the most for!!!!!!
3.0
Average
Ease of Use
1.0/5
Customer Support
2.0/5
ROI
2.0/5
Implementation
1.0/5

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