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Review of Paraty Tech

10
Direct booking growth with standout support — more customization would help
CEO from 200 to 499 room Boutique Hotels in Benidorm (Spain)
Verified
2 days ago
Products Reviewed
Booking Engine
Call Center Software
What do you like most?
We have been working with Paraty Tech for many years and the experience has been very good. Throughout this time, our direct sales results have been extraordinarily good and have exceeded our expectations. The direct channel has gained weight steadily, and much of that growth is due to having a tool that lives up to expectations. It is a robust, stable, and very dynamic booking engine, with good conversion KPIs. It responds well during peak demand times, easily adapts to our commercial needs, and allows us to react quickly to market changes, campaigns, or promotions. But what stands out above all is the excellent customer service of Paraty Tech. The team is approachable, resolutive, and always available when you need them. They do not just resolve issues: they understand the hotel business, propose improvements, and get involved in our results as if they were their own. We also highly value their commitment to continuous improvement. The product constantly evolves, they frequently incorporate new features, and it is clear they listen to hoteliers and transfer their feedback to development. This ability to evolve is key in such a competitive online distribution environment. In short, Paraty Tech is a trusted technology partner that we recommend without hesitation to any hotel looking to boost its direct sales.
What do you dislike or think could be improved?
There is always room to continue expanding functionalities and customization options, but the product's evolution pace gives us confidence that they will keep improving in this area.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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